- Mexico Holidays
- Playa del Carmen
- The Reef Playacar Resort and Spa
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The Reef Playacar Resort and Spa
Mexico, North America
Playa del Carmen
The Reef Playacar located just a few steps from 5th Avenue and in one of the most exclusive fractions of Playa del Carmen, mixes the tranquility of a tropical jungle with the beauty of one of the most spectacular beaches in the world. The 196 rooms of this complex, distributed in 18 beautiful villas, have a Caribbean décor and all the modern amenities to make you feel at home. The facilities at The Reef Playacar include two swimming pools, fitness center, spa and for the fun of the whole family the hotel offers daily activities, a kids club, bicycles, water sports, aerobics, dance classes and evening entertainment. To delight guests, the hotel has three restaurants, a snack bar, an ice cream parlor, a place to enjoy tea and five different bars. In addition, the property offers its guests a fantastic selection of services with its different packages: Standard, Superior and Premium, the last one being the most complete in which you can enjoy even a delicious Japanese dinner and share your best moments through the free Wifi.
Hotel Information
Relax at the full-service spa, where you can enjoy massages, body treatments and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including an outdoor pool and a fitness centre. Additional features at this resort include complimentary wireless Internet access, concierge services and gift shops/newsstands.
Facilities
- Tennis
- Billiards
- Volleyball
- Beauty salon*
- TV lounge
- Entertainment programme for children
- Entertainment programme for adults
- Children playground*
- Sun loungers
- Children’s swimming area
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good8,682 reviews
Excellent
45%
Very Good
30%
Average
13%
Poor
7%
Terrible
5%
Location
Cleanliness
Service
Value
Review
It was a really nice stay and i loved all the activities you could do. Osnay was really motivated and made everyone welcome. He is one of the best Volleyball players i met at the resort:)
Friends trip
Great experience, great value and service for a 4 stars resort , very very happy with the room the food , cleaning, atmosphere, location and staff and I want to mention to great and lovely persons always available to help the activities team Osnay and Daniela .
Review by 796ruip Ipswich, United Kingdom
Family Trip 2026
Overall a great experience, rooms were kept clean and orderly. The staff is super friendly and has great service when it comes to the buffet. The location is great, the beach is nice and has a variety of pools as well.
An Amazing Family Vacation at The Reef Playacar!
We spent one wonderful week at The Reef Playacar with our family group of 12 people, including both adults and children, and the hotel exceeded our expectations!
The service throughout the resort was excellent, the hotel was very clean, and the staff were always friendly, attentive, and welcoming. A special mention goes to the entertainment team, especially Oz and Gaby, who did a fantastic job making our stay even more enjoyable.
We would also like to give special recognition to Uziel and Enrique at the bars. Their outstanding service, friendly attitude, and attention to detail made a real difference to our experience. These four team members truly deserve recognition for their excellent work!
The food was another pleasant surprise. We found ourselves enjoying it more and more each day, with a great overall dining experience throughout our stay.
Room cleanliness was impeccable, and housekeeping did a wonderful job. Although The Reef Playacar is a smaller resort, the beach was surprisingly beautiful and very enjoyable. We did encounter a little seaweed, but it certainly did not take away from how much we loved the beach.
Overall, we had a fantastic family vacation and left with great memories. The excellent service, friendly staff, cleanliness, entertainment, food, and beautiful beach made our stay truly special.
Thank you to the entire The Reef Playacar team, especially Oz, Gaby, Uziel, and Enrique, for making our family vacation such a wonderful experience. We would definitely recommend this hotel!
It was a good time!!
Went to the Reef Sept. 25 till Oct. 2 with my fiancé . We had a great time, The people that run this place made our experience amazing. We weren't made aware of the environmental tax which was 490 pesos which was ok. But when we checked in we were given 2 champagnes awesome!! We had to wait a couple of hours to get into our room that wasnt fun, but when we did get into the room we had champagne and roses on our bed.. celebrating our 15 yrs together. But then we talked with the coniseurge and he talked us into going to another hotel for breakfast the next morning and there they wanted us to do almost a time share or buy a place. That was not happening.. we got a cab which they paid for and went back to our hotel to finally relax and enjoy our vacation.. so the rooms were were very clean and the maids worked very hard . Even brought us wine on one day.. loved it. The beach was beautiful but did have a lot of seaweed in the mornings.. kinda felt bad for the guys cleaning it up by hand and bagging it.. The pool bar was our hang out. Love the bartender Fredy.. he could make any drink you wanted.. and made great conversation.. the resort is in a jungle setting and was very clean and well kept.. it was pretty awesome even with all the little animals. The food was good as well , found it was the same most times at the buffet for lunch and dinner.. We did the Italian restaurant and it was so good... all in all the resort was good and I always tell people you make your vacation what it is.. it was a short walk to the market about 10 min. Bought a few things to bring home..
Review by Dawn W Woodstock, Canada
