- Mexico Holidays
- Playa del Carmen
- RIU Palace Mexico
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RIU Palace Mexico
Mexico, North America
Playa del Carmen
Riu Palace Mexico All Inclusive is a fantastic beach hotel, housed in a building inspired by the traditional style of the Mexico, located just by the pristine local beach. It is around 3 km from Playa del Carmen where there is an abundance of entertainment and dining options that guests will love to discover. The hotel combines a prism of colours, high quality facilities and seductive details ideally suited for singles, couples and families looking to enjoy personalized service, outstanding amenities and total relaxation.
Facilities
- Tennis
- Billiards
- Volleyball
- Beauty salon*
- Spa treatments*
- Massage*
- Steam bath
- Sauna
- TV lounge
- Entertainment programme for children
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent8,811 reviews
Excellent
68%
Very Good
21%
Average
6%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
Paradise
As frequently returning guests at this fabulous hotel,each time our stay gets better & better. From the moment you step into the vast lobby & see those amazing iconic 3 chandeliers, our smiles returned from a tiring 24 hrs plus of travelling from the UK,to being checked in by Alicia ( same as last year). We were given a fabulous room (2128) from which we were fortunate to see a troop of 30 plus cotamundi one night & many a roaming agouti about. We were fortunate to see a howler monkey too. Our room was perfectly appointed,spotlessly clean ( thank you Amanda for our towel creations), beds & pillows were so comfortable. The food as always is extremely good & the hardest thing you have to do is choose what you want from the vast array of cuisines each morning,lunchtime & evening.There are 5 themed restaurants if you want a more formal experience, however the Don Julien was perfectly for us. ( Thank you Edward,our charming waitress,who has been there many years) After our evening meal we finished our night with drinks in the lobby bar listening to the accomplished pianist Fellipe. We noticed that for the more youthful guests, there was more active nightly entertainment advertised. The managerial staff were always walking around & interacting with the guests each day. This gives this hotel a more personal experience for the guests. We are beach lovers, here,there has never been an issue of getting a sun bed,there are lots, just choose where you want to relax. Under the palm trees is idyllic. The location of this hotel is perfect. A leisurely stroll ( about 45 mins for us) through a tree lined avenue of amazing mini mansion homes, will take you to Playa del Carmen,a shoppers delight, we sit & people watch whilst having drinks. It's all safe too. We felt safer here than back home. If you have the time try & go to the Cirque du Soleil show, Joya, the food & show are amazing. There are refurbishing plans from May to September this year so the hotel will be closed. A perfect holiday,14 nights passed so quickly
Review by FlanniganF Barcelona, Spain
Riu Pakace Mexico
I’ve just returned from a fantastic stay here with my partner. I could not fault anything at all. Even when I encountered slight issues with our key card for our room it was resolved and even given a nice complimentary gift for us both. The beach was idyllic and the pools were fantastic including the waiter service with your drinks on both pool and beach. The choice of drinks are astounding and the food was equally as good. It’s hard to pick fault to be honest. Yes I believe it’s due to be refurbished that’s not a complaint though. The entertainment team are exemplary and work tirelessly likewise the cleaners and other staff too. I really advise visiting its amazing
Very good resort
Overall this is a very good resort. Check-in was easy Friendly and great service Grounds are well kept We had an issue with the AC, they sent someone to fix it, but it didn’t work, they gave us a different room and followed up to make sure everything was ok. We were lucky, the beach was beautiful and they make sure to clean it. There are no umbrellas or palappas on the beach, finding shade was sometimes a bit hard, same with the pools, shade was limited unless you get up at 6 and put your towels.
Food : buffet was delicious and warm. We only tried 2 a la carte, Japanese was soso, steakhouse was GOOD
Rooms : good for couples, not good for 3 ladies as it has two double beds and a sofa bed with a wooded bar in the middle. We are hoping that when it gets renovated and converted to an adults only they will review their bedding.
Wonderful RIU Palce Mexico ✈️🇲🇽 ☀️ 🏖️ 😁
Absolutely fantastic time at Riu Palace Mexico - Playa car, everyone was so lovely & would like to mention a few names, must say the food was exceptional with lots of choices, lots of bars to drink at, & the entertainment was amazing such fun. Our room was wonderful the one with a spiral staircase & jacuzzi upstairs on the terrace.
Axel - food & Beverage lovely gentleman could not do enough for you. So polite & hospitable & knowledgeable.
The Bars - Francisco x 2 - Remy, Luis, Silvia, Animiel, Angel, Ermilo, Jesus, x 3 German, joseluis jose, Emrelle,Ana, Diana, Viri, Victor, Rumon, Rakon, Charlie, jesus, & Jesus, Rico, Arisela, manuel, diego, Javi, jose, Antonia. Carlos, lobby bar hope ive not missed anyone out as you were all fantastic & such fun so enjoyable thank you.
Pepe bar on the beach Jesus so attentive & great chef.
Deyser at the bufett restaurant such a laugh always happy. All the staff in the buffet were all amazing.
Reception Ulises & Jose Omar, Yasasir.
Maria coffee shop beautiful person, so friendly & happy all the time.
Entertainment brilliant Fernando, Marlene, Daniel bingo/movie trivia.
Cleaner Elda,
Charly & Manolo entrance of hotel bel guys such a laugh thank you.
All in all a great 17 day/nights & we certainly will be back cant wait, everyone so friendly & we met lots of lovely people to, Amazing holiday. Thank you for you fantastic hospitality.
Mary & Andre
Review by Mary M London, United Kingdom
Great Time At Riu Palace Mexico
My son and I had a great time here. All the staff were great, and everyone seemed as happy as we were. The rooms were good and clean. The only issue is that we left on the 30th of April, and they were closing for a big reno on May 3. On the last 2 nights, only the buffet and one restaurant were open. If we had been told this at the beginning, we could have planned our meals better. They gave us a pass to go to another Riu for dinner, so that made up for it a bit. Minimal noise other than the fact that they started the demolition for the renovation. Overall, the food, drinks, and staff were great. We will likely be back next year after the reno. Shout out to German in the swim-up bar. We had a blast with him. Umbrellas or some kind of shade would have been amazing in the swim-up bar. After a long winter in northern Canada, the sun can be a lot.
Review by Kevin Vaughn P Edmonton, Canada
