- Mexico Holidays
- Playa del Carmen
- Platinum Yucatan Princess
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Platinum Yucatan Princess
Mexico, North America
Playa del Carmen
This is an adults only resort, taken to its finest expression, with a unbeatable location in front of the crystal clear Caribbean waters, in the heart of the Riviera Maya. The sophistication surrounds you on a resort with suites tastefully decorated with a vibrant contemporary design. A perfect getaway and a luxurious haven for your special pure vacations. The resort enjoys a mesmerising setting on the Riviera Maya, lying within easy access of the beach. Guests will find themselves in close proximity to a number of intriguing attractions, as well as delightful shopping, dining and entertainment venues. This property is perfect for those seeking an escape from the bustle of daily life. This wonderful resort comprises elegantly-designed guest rooms, which offer a stylish setting in which to completely unwind.
Facilities
- Paddle tennis
- Tennis
- Billiards
- Volleyball
- Beauty salon*
- Spa treatments*
- Massage*
- Steam bath*
- Sauna*
- TV lounge
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good8,870 reviews
Excellent
54%
Very Good
27%
Average
10%
Poor
5%
Terrible
4%
Location
Cleanliness
Service
Value
Great Staff, But Food & Service Could Be Better
We gave our stay 3 stars overall. Unfortunately, we weren’t very impressed with the à la carte restaurants as we found the food quite bland. We ended up having most of our dinners at the sister resort, where the atmosphere was amazing and the food was incredible. We actually found the buffet at our resort to be much better than the à la carte restaurants.
The restaurant and buffet staff were always very friendly, especially Bryan at the buffet. He went above and beyond for us every day, always remembered us, and made us smile. He truly made our mornings amazing and deserves a raise!
The concierge staff, unfortunately, often seemed unhappy or like we were inconveniencing them, which was disappointing. The room-cleaning staff were wonderful and always did a great job.
Overall, there were definitely some highlights, but the food and inconsistent service kept us from giving a higher rating or likely returning again.
10/10 experience from the SPA
Hi! This review is specifically for the service great I received in Platinum Yucatan Princess SPA. So grateful to Diana, Isabel, Mary and Yadi for the excellent experience they provided. I had my whole head braided, and they were very professional, even with my curly hair (3c/4a). Usually new hair salons are not so experience with my hair pattern and that was not the case here. Super relaxing, they made sure I was comfortable, they worked fast as a team and even brought me a piña colada from the hotel bar.
I loved the the final result on my medium length hair. 10/10 I highly recommend.
Solid 3 stars
Older resort out dated decor. Was off season so the advertised amount of restaurants was false. Only 1 or 2 open each day. The buffet was OK and one of the open restaurants a few days. The staff were good and friendly except the grumpy dude at the concierge desk. The General Manager Hector was helpful getting us an upgrade from a not so good room. The bellman Amaury was outstanding taking care of a few requests. The Sunset and Grand would be a better choice.
Review by ozarkerone Nixa, Missouri
Would book again!
Beautiful location, excellent service and good overall value. Buffet had a large selection and the restaurants had great menu offerings. Fun atmosphere, but relaxing and plenty of quiet spaces. Room was large and clean. The lounge chairs and cushions could be replaced.
Amazing hotel
Great staff and had a ton of fun
