- Mexico Holidays
- Playa del Carmen
- Ocean Maya Royale
1/58
View 58 Photos
Ocean Maya Royale
Mexico, North America
Playa del Carmen
This magnificent beachfront resort boasts a spectacular setting in Riviera Maya, in the Mexican Caribbean, within easy reach from numerous places of interest such as the tourist city of Playa del Carmen, the walled city of Tulum or the island of Cozumel. Thanks to its privileged position surrounded by tropical gardens and that it is only for adults, this is the perfect choice for a romantic stay or even for honeymooners. All smartly and elegantly decorated rooms and suites have been upgraded and offer the perfect space in which guests can unwind and disconnect from their everyday troubles. Some of them even enjoy marvellous panoramic views from their balconies, helping travellers to feel at ease and completely pampered. The wide offer of theme and buffet restaurants will be a true delight, offering international and local specialities. There are also 3 meeting rooms for up to 350 people.
Guest are required to make advance reservation for the restaurant Yookoso
Facilities
- Tennis
- Spa treatments*
- Massage*
- Solarium *
- Steam bath*
- Sauna*
- Entertainment programme for adults
- Sun loungers
- Outdoor freshwater pool
- Poolside snack bar
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent12,573 reviews
Excellent
63%
Very Good
23%
Average
8%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
El charro
Victor was great and rose had been fantastic if you get any dessert get the tres lâche it’s so cracked
Fake Promotion
Our stay was from September 2, 2026, to September 9, 2026. I rate the experience as terrible because things went wrong from the moment we arrived. We had purchased a "privileges" package more than two months in advance—costing us an extra $100+ per day (an additional $400–$500 total). This package supposedly included a "Privilege" room, meals, drinks, access to exclusive areas, and other perks. In reality, none of that was provided; it was pure false advertising. We saw this firsthand immediately upon arrival: the room was extremely basic, and everything else was very simple and of very poor quality. We stayed in Room 703. We definitely DO NOT RECOMMEND this hotel.
Review by manny f Florida
Year 7 Labor day getaway at Ocean Maya Royal
Excellent service and the night bar is amazing. Jorge, Octavio, Edith and Yovanetti were very pleasant and up with the crowd during my whole stay.
Viridiana was extremely pleasant and was great to see she was also around for evening activities. Being greeted by name makes me feel at home.
Only down size on the trip was food quality. Main buffet is under construction and breakfast is not the same. One night only 2 restaurants was open and one had a 1.5 hr wait time and the other option was not one that I will choose to eat. Better planning is needed and the food quality is not at the best.
Fake Promotion
Our stay at this hotel: Sept 2, 2026 – Sept 6, 2026; Room #703 (OUR EXPERIENCE)
We purchased a package called "PRIVILEGE" more than two months before our arrival; this package cost us an additional US$500.00. They claim you get a "privileged" room—larger, with a spacious bathroom, and all the extras. Upon our arrival on Sept 2, the front desk told us that room wasn't available because the hotel was fully booked. Instead of giving us a superior room, they opted to give us a standard one—claiming it came with the same privileges, just without the sitting area. That was completely false: 1- At the time, the hotel was only at 38% occupancy. 2- Right in the same building—Building #7—there were rooms marked "PRIVILEGE" on the door, and we were able to verify that one was unoccupied. 3- This room had only one sink, not two as advertised in their misleading marketing; everything was very small—nothing like the photos and videos on their website. Be aware of this.
4- Does their "PRIVILEGE" restaurant offer a daily variety of food? What about the drink selection—specifically beer? They only provided brands like Tecate and Dos Equis. When we asked for Corona, they told us they would sell us a bucket of four beers for US$26.00. 5- In the pool area, snack and drink service is only available until 4:00 PM. At the buffet, there was no "Privilege" area as promised in the package offer; in reality, there was no food buffet at all—not even a snack area—just a very neglected station that lacked proper hygiene. If you call that "Privileged," well, that’s a different story; as I said, we are speaking from our own experience, not anyone else's. 6- The only "Privilege" they actually have is the staff—without them, we would have had a terrible time. Starting with our butler, Mr. Juan—who was incredibly special and very professional—followed by the gentlemen who drove us to our room in the golf cart: Mr. Hector, Jorge, and Noel (I might not have spelled Noel's name correctly, but I think that's it—my apologies if not). And all the others, from the waiters to the bartenders—they are the real "Privilege"!!!! WE DO NOT RECOMMEND THIS HOTEL.
Jesus Privileged
Jesus in Privileged pool area was amazing. Took care of every need.
