- Mexico Holidays
- Playa del Carmen
- Mahekal Beach Resort
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Mahekal Beach Resort
Mexico, North America
Playa del Carmen
This beachfront eco-chic bohemian hotel places its guests just meters away from the sandy strip and is the perfect place for a sun-soaked vacation in heart of Playa del Carmen since 1985. Its guests can reach the center of the resort, the restaurants, bars, pubs, shopping outlets and the tourist sites on La Quinta Avenida within a 05-minute walk. The concept of the venue is to provide the perfect conditions for relaxing and romance, so there are no TVs, but we offers phones and wiffi. There are large comfortable beds and private terraces with hammocks, where one can spend the warm afternoons with a good book in hand and a chilled cocktail by his side. If some extra pampering is needed the onsite spa center can provide a number of treatments and massages, which will surely nourish both the body and the mind. WiFi access is provided in the lobby, each guest's room and the conference place. The property is part of Top 20 Travel & Leisure 2021-2022 and Condenast Travel 2021-2022. LGBT+ friendly and Small dogs/cats allowed on request with extra charge. Excellent place for groups and weddings. We remind you that Resort and Environment Fee's are going to be charged daily at arrival; The Service Fee per person night is applicable to All Inclusive plan only check in payment. Christmas and NYE Fee payable at check in.
Facilities
- Billiards
- Beauty salon*
- Spa treatments*
- Massage*
- Sauna
- TV lounge
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Poolside snack bar*
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent4,611 reviews
Excellent
76%
Very Good
13%
Average
5%
Poor
2%
Terrible
4%
Location
Cleanliness
Service
Value
Just a perfect vacation!!!:-)
This was my third time vacationing at this hotel (I also stayed there when it was still called Las Palapas), and I would come back again and again. It's simply such a beautiful, perfect place to relax, with friendly and attentive people and consistently excellent service.
And who would have thought that even a couch potato like me would actually enjoy getting up early to make sure he doesn't miss the morning exercise classes with Alejandro?
What a fantastic, motivating, and friendly trainer!
Alejandro really caters to each individual; it's important to him that everyone performs the exercises correctly and according to their abilities. And we had so much fun during action-packed classes like water aerobics. We'll miss it a lot when we get back home to Germany. Many thanks again to Alejandro; we had a wonderful time! And a big thank you to the amazing ladies Andrea, Rebeca, and Erica—a fantastic animation team, it couldn't be better! :-)
An amazing stay
What a magical place with very friendly staff especially Enrique and Manny at Las Olas . Definitely returning for our third trip.
Review by robaC7525YI Irving, Texas
Very disappointing communication and customer service
We booked this hotel well in advance and are simply trying to make a small change to our reservation for next week. We have been trying to reach the hotel for an entire month by both phone and email, using the contact information provided by the hotel.
The phone number does not work, and despite repeatedly emailing the correct reservation email addresses, we have received no helpful response. I even contacted the hotel through WhatsApp, hoping to finally get some assistance, but they simply told me to call the same phone number and email the same addresses that I have already been trying to reach for the past month.
This is extremely frustrating and very unprofessional. If you are considering booking this hotel, I strongly recommend testing their phone and email communication before making a reservation, especially if you may need to make any changes to your booking.
We are not asking to make a new reservation — we already have one. We simply need help adjusting it, and getting even a basic response has been incredibly difficult.
All Inclusive Fees not Transparent
Pricing is not upfront with the All Inclusive rate. The rate on their website is supposed to include the Resort Fee (according to their terms and conditions) but they said that was not correct 🤷♀️ They also charge a nightly service fee on AI package to cover gratuities; however staff will ignore you if you don’t tip on top of this fee.
Unforgettable stay—and a special shoutout to Enrique!
We had a wonderful family getaway and truly enjoyed our time at the resort. We opted for the all-inclusive package, and while we originally thought we would venture out more, the food and atmosphere were so good that we ended up dining on-site far more than planned.
The highlight of the dining experience—and honestly, one of the highlights of our entire vacation—was Enrique. He is easily one of the friendliest, most genuinely attentive people we have ever met. He went out of his way to make every meal feel special, bringing so much warmth and positive energy to our table. Even my son said that Enrique was easily in the "top 3 best things" about the entire trip! That kind of hospitality is rare and made a lasting impression on our family.
Beyond the fantastic service at the restaurants, we spent plenty of relaxing hours by the pool, which was great for the whole family. Another standout experience was the cacao ceremony; it was beautifully done and felt like a truly special, memorable activity to be part of.
Thank you to the entire team, and especially Enrique, for making our family trip so memorable. We would gladly return!
