Iberostar Paraiso Beach

Very enjoyable holiday but could have been better. Firstly the staff - apart from those in the Lobby at Del Mar they were excellent. Be it breakfast, lunch, dinner or the bar they regularly remembered what we wanted and served everyone in order not on how much they tipped. Wildlife was amazing. Coatis, Agutis, Raccoons, lizards and some beautiful birds all around the hotel. Flamingos strollling through the hotel was a sight to see. Food was mostly excellent. Our favourite was the French. The Japanese was a huge let down. Was like a kids party. Groups of people shouting , screaming and having the chef throw food at them to catch in their mouth was not what I expected at a 5 star hotel let alone seeing them cooking prawns that were still frozen. The buffets were mostly good with plenty of choice - smoked salmon, oysters, languistines were a nice surprise. The big downside was not having an air conditioned bar to sit in the evening when the humidity was high. The fact they had one but only opened it a couple of times in the 2 weeks we were there was strange. We asked a couple of times why it was closed but the lobby staff just lied to us and basically ignored our request.

Our recent stay at Iberostar was defined by the phenomenal quality of the hospitality, particularly from the Star Prestige members club team. Alain, Diego, and Alessa (from Star Prestige) genuinely treated us like family, providing world-class service that made us feel incredibly special and pampered throughout our stay. The Star Camp was also superb, offering fantastic activities that kept kids of all ages completely active and entertained, giving parents a rare chance to truly relax. The dining experience further impressed us, with amazing food and beverage options across all restaurants and bars. The service there was outstanding, always attentive to our needs and incredibly willing to adapt to address any special requests we had.

While the property installations are feeling a bit run-down due to visibly low maintenance personnel, our main disappointment was the reception desk. The front desk staff are extremely rude and do not even acknowledge your presence when you approach. When we brought a room issue to their attention, their management of the situation was entirely unprofessional and unempathetic. Rather than offering a sincere apology, they dismissively treated our concern as a "known expectation" we should have anticipated. Fortunately, the exceptional care from the Star Prestige team, the brilliant food and beverage staff, and the Star Camp completely saved our vacation.