- Mexico Holidays
- Playa del Carmen
- Hyatt Zilara Riviera Maya
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Hyatt Zilara Riviera Maya
Mexico, North America
Playa del Carmen
Hyatt Zilara Riviera Maya is an adults-only beachfront resort located in the selcluded region of Riviera Maya, and surrounded by lush mangroves. The property has easy access to the Cancun International Airport and is only six miles from Playa del Carmen. This luxurious 291-suite resort breathes romance, resembling a modern hacienda, sitting along a stretch of pure white sand beach. During their stay, guests will enjoy the unlimited food and beverages selections at nine restaurants, bars and lounges, relax at the ocean-view pool, indulge with some pampering at the full-service Zen Spa and round the day out with nightly performances. Combining beautiful architecture with impeccable service and lavish accommodations, this all-inclusive resort is a vacation paradise like no other.
Facilities
- Volleyball
- Entertainment programme for adults
- Concierge
- Garden
- Wi-fi
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good1,842 reviews
Excellent
60%
Very Good
19%
Average
11%
Poor
5%
Terrible
6%
Location
Cleanliness
Service
Value
It was ok
This is a beautiful property and the rooms are very nice. We liked the pool and beach areas. However, the food was pretty mediocre and the check in process was extremely confusing and overwhelming. They claim to have a sports bar but it is never open. I asked them to open it for NFL football on Sunday which they did. But they only served drinks and didn't even have bar snacks. Also, the place gets pretty overrun with Coati raccoon animals. They poop in the hallways and steal your food when you're eating in the pool area. The staff doesn't do anything to keep them away.
Review by Raylyn W Organ
Relaxation!
Amazing resort with fantastic staff! We really enjoyed our week here at this beautiful resort! The food, drinks and rooms were perfect!
Our home away from home
From the moment we arrived, we were greeted by friendly faces and felt completely at home. This was our 4th visit and once again this resort and staff did not disappoint. The beach was kept in pristine condition as the sargassum was negligible. Our room was promptly cleaned each day and the grounds of the resort were immaculately kept. Our dining experiences met our expectations, especially with the addition of another restaurant, Gaucho, to your resort. If your preference is a smaller resort with exemplary customer service and great food, then this is the one for you. The vibe here is very relaxing and tranquil with minimal evening entertainment, but certainly very lively around the pool during the day. We would like to give a shout out to the following people who helped to give us another wonderful vacation experience. Brandon and his team at reception, Esperanza, Magdalena, Elida, Estuvio and Miguel at Lola Beach, Bianca, Julio, Eduardo and Martin serving up cocktails around the pool with a smile and Hector and Carlos rec staff around the pool. Finally a shout to Luce who served us sweet treats with coffee always with a smile. We are already looking forward to returning to our home away from home
Review by Hank B Cornwall, Canada
If you’re 20-Late 30s don’t go
If you’re looking to stay on the resort and do absolutely nothing book this resort. They had a few activities going on, but everything shut down at 10 PM. THE POOL CLOSES AT 8pm. If you’re planning on getting a reservation to eat sushi or hibachi, don’t even try because they’re booked up. We went for five days and we could not get a reservation until the fifth day. I’m 29 and don’t care to drink or party but this place was a snooze fest. There’s only a few restaurants on the resort but the best food was the buffet. The resort was beautiful but we had the most fun when we were not there. Bummer because we wanted to stay in but the alcohol was so bottom shelf it made everything disgusting.
UK Guest
A fantastic hotel with everything you could possibly wish for and exceptionally friendly and helpful staff. Would return without hesitation and many of the guests I met there were on their second or third visit to the hotel. Wholeheartedly recommend this hotel.
