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  • Mexico Holidays
  • Playa del Carmen
  • Hilton Playa del Carmen

Hilton Playa del Carmen

TripAdvisor Review
Mexico, North America
Playa del Carmen

All-Inclusive, All-New, and Exclusively for Adults

HILTON PLAYA DEL CARMEN is a newly renovated, all-inclusive escape for adults-only. The resort offers privacy and romance amid casual elegance, comfort and convenience. Located in the famed Riviera Maya region, and just steps away from the vibrant Fifth Avenue. The AAA Four-Diamond all-suite resort features private balconies or terraces with hot tubs, and sweeping ocean views, palm-lined, white-sand beaches and exhilarating activities for young and old. Guests delight in a variety of delectable dining venues—including the brand-new Kalamata and La Mejorada. New Suites. New Restaurants. New bars. New lobby. It's all new, and it's all at Hilton Playa del Carmen.

Facilities

  • Tennis*
  • Billiards
  • Volleyball
  • Spa treatments
  • Massage
  • Steam bath
  • Sauna
  • TV lounge
  • Entertainment programme for adults
  • Sun loungers
  • Please note some facilities may incur an additional fee

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

The Local Area

Tripadvisor Reviews

4.5 Excellent24,484 reviews
Trip Advisor
Excellent
77%
Very Good
14%
Average
5%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
TripAdvisor Review
Warm and inviting

Katie the fitness instructor was great. She was a pleasure to work with. She took her time and explained the Pilates/yoga exercises for us that didn’t know them. I would highly recommend her to anyone who takes a class with her.

TripAdvisor Review
Katia’s spinning class

Katia had an awesome spinning class. We had a great time! She’s an excellent instructor, and I hope she has another class before I leave.

Review by k2mmasino Albany, New York
TripAdvisor Review
Amazing!

We had the best stay at the Hyatt Vivid. Everything was first class. The staff are the most helpful and genuine people I have met. They can’t do enough for you. I was genuinely sad saying goodbye to some of them. Pelicanos was amazing for breakfast. We went to the beach for sunrise then went to Pelicanos for breakfast. Such lovely welcoming people and the breakfasts were amazing. Not much of a beach but I walked for about 5 minted to the left and found a beautiful beach and clear water. Asiana, Dolma and La Casona were amazing for evening meals. Very attentive and the food is exquisite. You will not regret going here. The rooms are very spacious and the hammock on the balcony was a brilliant addition. My son and I kept losing things and every time we got them back. If you want a massage go to Magic hands across the road. If you look on maps you will see how close it is. I went twice and what an amazing deep tissue massage I had. I used to be a massage therapist so I know it was excellent. There’s also one on the beach at the left but you have to go up some wooden steps to get to the wooden hut it is in. You would hear the sea at the same time though! My massage cost $60 for 90 minutes! The hotel is about the same for half an hour. Excaret was an amazing day out. We were there 11 hours and didn’t see it all. The cenote river was the best. I’m surprised I did it as I’m a bit of a coward for things like that. The show at the end of the day is also amazing. One more important fact. The beds and pillows are the best. I slept soundly every single night. Dont hesitate just book it. You won’t regret it ❤️

Review by Resort12712997009 Blairgowrie, United Kingdom
TripAdvisor Review
Experience

Unfortunately, our 20th anniversary stay at Hyatt Vivid was very disappointing. Our shower had drainage issues and a strong sewage smell within minutes, while the jacuzzi tub would not hold water unless we physically held the drain down. We reported these issues Monday, but they offered to address them the day before we left. Several amenities advertised on the website were also unavailable during our stay. The restaurant had no working AC, making it extremely uncomfortable to eat hot food. The swim-out was the best part of our room, but overall, the experience did not meet our expectations for such a special anniversary trip.

TripAdvisor Review
classy vacation....great location...not a great beach

excellent booking again....

Review by Expedition817749 Surrey, Canada
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