- Mexico Holidays
- Playa del Carmen
- Hilton Playa del Carmen
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Hilton Playa del Carmen
Mexico, North America
Playa del Carmen
All-Inclusive, All-New, and Exclusively for Adults
HILTON PLAYA DEL CARMEN is a newly renovated, all-inclusive escape for adults-only. The resort offers privacy and romance amid casual elegance, comfort and convenience. Located in the famed Riviera Maya region, and just steps away from the vibrant Fifth Avenue. The AAA Four-Diamond all-suite resort features private balconies or terraces with hot tubs, and sweeping ocean views, palm-lined, white-sand beaches and exhilarating activities for young and old. Guests delight in a variety of delectable dining venues—including the brand-new Kalamata and La Mejorada. New Suites. New Restaurants. New bars. New lobby. It's all new, and it's all at Hilton Playa del Carmen.
Facilities
- Tennis*
- Billiards
- Volleyball
- Spa treatments
- Massage
- Steam bath
- Sauna
- TV lounge
- Entertainment programme for adults
- Sun loungers
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent24,511 reviews
Excellent
77%
Very Good
14%
Average
5%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
My favorite resort
Beautiful resort, lots of restaurants to choose from and the Cafe was awesome. The spa was very relaxing and all the pools were lovely. Staff made us feel very catered to. The room was spacious, clean, and cool.
Vivid Hyatt -partial inclusive.
Location is dated, no beach due to erosion. Disappointed that there was not a hard copy menu for room service or daily activity tracker. QR codes only that didn’t work on my phone. No maintenance or mowing of the lawns and smell of sewage in the mornings.
Lovely Place
Such a beautiful place, kind staff, amazing food. My husband and I loved La Casona! We went 3 times!!!! The cafe was one of my favorite places to get a hazelnut frappe!
10/10. staff exceptional!
I could write a whole book on how this hotel impressed us,from the food to the room to the grounds and facilities all exceptional and all 10/10. But a special mention has to go to the staff. They were unbelievable, by far the best staff I’ve ever experienced at an all inclusive. All had time for you and happy to talk and constantly laughing and smiling. They made the week special from a personal perspective. I’ve got to admit I don’t usually tip at all inclusives but I was like a lose cannon here. They all deserved every Penny. I’m not going to name names because it will be unfair to miss anyone out but Hyatt I suggest giving them all a pay rise.
Wonderful vacation at Playa del Carmen
We had a beautiful stay at Hyatt Vivid Playa del Carmen to celebrate my wife's 65th birthday as well as our 45th anniversary. We chose Hyatt Vivid PDC because we had stayed there 10 years ago when it was the Royal Pkaya del Carmen. The positives include a beautiful ocean front room, an amazing staff, excellent food and a wonderfully maintained facility. On the less than wonderful side, we were disappointed with the lack of VIP/ Preferred Club amenities. There isn't a preferred lounge, concierge, bar, pool or beach. There weren't preferred level premium alcohols. Pet peeve: We were unable to use room service due to Hyatt Vivid surcharge. So unnecessary Hyatt! On the positive side, the food was really excellent. The servers were always attentive and cheerful. Of special note:
UVC Club contact- Eciel- got us upgraded to Ocean Front room.
Cafe- Aldahir And the cafe staff were so friendly and made amazing beverages!
Pelícanos- Adrian, Maxililiano and Kareli - wonderful and cheerful service.
Asiana- Eulises, Fernando really excellent service! bar - Usiel
Pool concierge-Ignacio Favia- cabana server- so attentive and fun! Made it special!
Chefs plate - Fernando, Eroin, Fernando was over the top with his excellence and attention. Really helped us celebrate with happy memories.
Tequilaria- Pablo
Spice- Rodolfo , Lucas
Activities staff- bracelets, crafts, dance lessons, pool foam party, crazy games, Bocce ball and more- Aranza, Benjamin, Jose and all were so fun!
Dolma- Edgar La Casona- Jairo
Cabana day 2- Alejandro- so attentive and friendly! Great service!
Unfortunately I didn't write down every name of staff we encountered, but truly, there was excellence from all staff.
Overall it was a beautiful and memorable vacation!
Review by Kinneys7 Cayucos, California
