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  • Mexico Holidays
  • Playa del Carmen
  • Grand Riviera Princess

Grand Riviera Princess

TripAdvisor Review
Mexico, North America
Playa del Carmen

Surrounded by tropical gardens and an extensive pool landscape, the Grand Riviera Princess has Mayan inspired architecture with thatched roofs and enjoys a wonderful setting directly on the white sandy beach and the crystal-clear waters of the Caribbean Sea. Various thematic restaurants leave no culinary wish unfulfilled, 10 bars and a wide range of services and amenities are at guests disposition.

Facilities

  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Late Check-out*
  • Mobile phone coverage
  • Wired Internet*
  • Wi-fi
  • Local and international calls
  • Car hire*
  • Room service
  • *Some facilities may incur an additional fee

The Local Area

Tripadvisor Reviews

Trip Advisor
4.0 Very Good13,366 reviews
Excellent
45%
Very Good
28%
Average
14%
Poor
6%
Terrible
7%
Location
Cleanliness
Service
Value
TripAdvisor Review
Great hotel but beware of Royal holidays salespeople

Hotel was beautiful and gardens were well maintained Lots of monkeys and deer walking by daily too Specialty restaurants were fabulous especially the Italian one and we went here several times ( booking required) The pool bars were fabulous and served premium alcohol brands and a big shout out to Alexis who was fantastic x Only issue we had was with a company in the hotel called Royal Holidays We were basically sold a membership package which promised cheaper holidays around the world with this membership It’s our fault as we didn’t research this company beforehand but the salesperson was very convincing and promised us so much that we fell for it We cancelled 2 days later ( we had a 5 day cooling off period ) but by that time they had taken money from our account and we are going through the card company to get it back Even though we had paperwork saying they wouldn’t take any payments they still took them a month later THEY ARE SCAMMERS It’s very disappointing that a nice hotel brand like this are allowing these companies to scam money out of people Even though I loved the hotel I will never use the Princess hotels brand again

TripAdvisor Review
Beautiful hotel with nature and plenty to see.

To the manger of this hotel. Your staff were all absolutely wonderful. Working in very hot conditions with smiles on their faces. They managed to get me into a ground floor room due to my knee issue. So thank you all for a wonderful stay.

We stayed here only for one week, the hotel is build on the natures grounds so you have all the wonderful animals wondering around freely and beautiful plants and palm trees everywhere you look. Many many pools, bars, the restaurants were all fantastic. I especially loved the Japanese. The cocktails and drinks are made with branded spirits and tasted great. The beach is sooo peaceful and beautiful to sit and take in the views.

I would highly recommend this hotel. It’s huge!!! So much space for everyone to enjoy.

TripAdvisor Review
Bad experience

Staff at this hotel was very unprofessional, most of them seemed bothered with any simple request. The buffet was not good, and again staff seemed bothered when you asked for anything. They offered burgers, but never had buns, they offer soda, fountain was down, Mexican area never had tortillas or chips. Staff at most bars seemed to get annoyed that you asked for a drink, never greeted, never said thank you. The bars closed early except for one sports bar that’s understaffed. The princess lobby is closed and the walk to most rooms is about a 10 minute walk, staff will not shuttle you with your suitcases. Also, it was hard to make reservations at the restaurants with a big party, we had 8. Bad experiences will never go back. It was one thing after another.

Review by Mayra R Midland, Texas
TripAdvisor Review
Sharah is the best

Fantasy Pool the best Sharah is the best and plays e water polo shes good

TripAdvisor Review
Kids club

Kids club here is amazing for little ones! I have a 6 year old daughter and a 4 year old son and they have wanted to go daily... the team are very attentive and super interactive with all their activities. A special shout out to Adrianna and Roxanna who has been fabulous and my children have always been very excited to see them.

Review by NorthStar19205714797 England, United Kingdom
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