- Mexico Holidays
- Playa del Carmen
- Grand Hyatt Playa del Carmen
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Grand Hyatt Playa del Carmen
Mexico, North America
Playa del Carmen
Offering 3 ocean-front outdoor pools and a spa and wellness centre with spectacular architecture resembling a Cenote, Grand Hyatt Playa del Carmen Resort is located in Mamita's Beach. This resort is 55.5 km from Cancún International Airporttional Airport. At Grand Hyatt Playa del Carmen Resort you will find 2 restaurants serving steak specialties and international cuisine, 3 bars and a fitness centre. Unique food and beverage concepts and signature offerings from our restaurants and bars, such as The Grill at 1 26 and La Cocina, will set the stage for you to enjoy the local flavors of Grand Hyatt Playa del Carmen Resort. Room Service available 24 hours. HB
Facilities
- Billiards*
- Beauty salon
- Spa treatments
- Massage
- Steam bath
- Sauna
- Children playground
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent5,759 reviews
Excellent
72%
Very Good
13%
Average
7%
Poor
4%
Terrible
4%
Location
Cleanliness
Service
Value
Best honeymoon spot!
The service is amazing. Everybody is so attentive to what you need attentive to allergies. The beach is gorgeous. The pools are gorgeous and the activities are exciting and there’s always something to do 10 out of 10.
Perfect customer service
The customer service was over the top! Tessa, Erick, Mel, Gerardo, Ady, Jonathan, “Super” Mario, Carlos, Denisse, Candido, and on and on. We were treated like royalty and felt so cared for. We would come back again just for the people who learned our names and our orders and delivered them with smiles again and again.
Great honeymoon
Our honeymoon here was amazing!! The food and drinks were so good, Erick and Melanie are so fun running the activities, and the rest of the staff is so kind and welcoming! The seaweed this time of year is always high but the staff does a great job at clearing it the best they can. We would definitely be back and are sad to leave.
Missing Cash, No Transparency
This resort has some positives, including the location and pool service, but my experience was overshadowed by how management handled a security issue.
During my stay, approximately $200 in cash disappeared from my purse. My purse later turned up behind a toilet, but the cash was gone.
What frustrated me most was the completely inconsistent information I received from management. One manager told me there were no cameras in certain areas for privacy reasons. Another manager told me there was a security room full of cameras and that they would investigate and get back to me. I never received any meaningful update.
The most disappointing interaction was with Paula. She told me my purse was “100% in the bathroom.” When I asked to see any screenshot, photo, or evidence supporting that claim, she responded, word for word, “absolutely not.”
As a guest trying to understand what happened to my belongings, I found Paula dismissive, unhelpful, and unprofessional. If management is going to make definitive statements, they should be willing to explain how they reached those conclusions.
Instead, I received conflicting stories from multiple managers and left with more questions than answers.
I was also told that management would review the footage and provide me with an update. That update never came. By the end of my stay, nobody followed up with me, nobody provided any findings, and nobody gave me a clear explanation of what happened. It felt like the issue was simply brushed aside and expected to be forgotten.
I’ve stayed at many resorts throughout Mexico and have returned to several of them multiple times. Unfortunately, this will not be one of them.
A Resort Above the Rest
This is my wife’s and my favorite resort in Cancun area. The food is very elevated and is similar to eating at a high end restaurant. All of the workers are very nice and friendly, make the resort feel like home away from home.
Erick, Melanie, and Andres run the entertainment team and have great activities planned throughout the day. I can not recommend this resort enough as it has become out regularly go to when traveling to Cancun!
