Catalonia Playa Maroma

Stayed here for 1 week. Arrived around 1:30p on Sunday. The lobby was beyond packed and HOT. Certainly not enough fans or wind circulation. The property, throughout, would benefit from cool misting fans. The check in line was LONG and took a very long time to check in. Was told my room wouldn’t be ready until 3:30p (3p is the check in time). If you can’t get rooms cleaned and turned over in time, make checkout earlier, like 11a. When I finally got my room # assigned, I went and it was 85 degrees inside…it was SO hot! I talked to a maintenance person and he said he had just done maintenance on it, to give it 3-4 hrs to cool off. At 8:30p, the temperature remained. I talked to 6 different people about the problem. Asked to be moved. Luckily, the room right next door was available. I switched rooms at 9:30p. Note -the other room never got cooler than 76 degrees.

The buffet food was consistently good. Service was mostly good, kudos to Paolo who went above and beyond.

Huge complaint…their method to reserve specialty restaurants is a failure! Over and over they told our party they couldn’t accommodate us, yet, NUMEROUS empty tables in the restaurants every night. The food was very good at Mamma Mia’s and Steakville. The food at Adela’s was very lacking, which is a shame…since this resort is in Mexico!

The pool and surrounding area is INSANELY HOT. Could never spend time there, as the pool was never even cool enough to be refreshing.

Playa Maroma is one of the best in the area. White sand, clear water, however, during our week there, the sargasso was overwhelming. Yes, the cleaning crew started the job of cleaning the beach every morning at 6a, but the water was saturated with it too. Not Catalonia’s fault.

Went to one of the shows and it was VERY good, great talent, but 9:30p is late. I’d suggest an earlier start. ALSO…it’s not an enclosed theater and it was 110 degrees! It was awful! Again, cool misting fans would help cool things off. Disliked my experience so much, didn’t go to another show.

The property itself was very clean and taken care of. Definitely has a wild/jungle feeling with all the wildlife!

Alcohol is only served 11a to 11p, so that may deter some. Giovanni at the Palapa Bar was awesome and took care of us all week! Gracias!

The burgers by the pool were AWFUL. Didn’t eat anything again by the pool Snack offerings.

Aromes Cafe was wonderful!

This property has the potential to be incredible, but definitely needs lots of improvements.

So we are heading home tomorrow after spending the last 15 days and want to give my honest review as this was now are 3rd time at Catalonia playa maroma, We where here 2012 and 2017. Unfortunately unless there is some crazy cheap sale this will be our last time time, definitely not what it used to be. We came here to celebrate our 13th year anniversary and originally booked and paid for the Romance privilege room as we wanted the romantic dinner, couples massage and the spa circuit pool and at time of booking was also told by westjet vacation and the hotel that it was a accessible room. Fast forward to week before trip we find out it is not accessible room so they have to down grade us to superior privilege room which at time they tried to charge us for the short notice room change, instead of us refunding us some $ as we paid more for romance room. When we got to hotel we tried discussing with check in people and I brought documents proving i paid for more expensive room. Anyways we were ok with down graded room as long as we still got those extra perks, which they refused to honor, and past the blame to westjet, who westjet past the blame to hotel. Anyways we carried on r holidays, Room was spacious and easy for mobility scooter to get inland out of. Every bar, restaurant, and general worker staff, where very friendly and inviting. Entertainment team put on some great shows and but I found other than 2 of the ladies, I found they catered there mingling and conversation to Spanish and french guest mostly, maybe the language barrier but didn't seem as inviting. I was extremely disappointed in the lack of Mexican food at the buffet and that it was the pretty much the same food every day and no them days. Half way thru r trip we get called to front desk where they inform us we have to move rooms due to some construction and they had no more privilege room available so we once again get down graded to regular room and they reluctantly gave us a free 25min massage for are inconvenience. Since we have been moved we have had r room cleaned 1 time and have not had fridge restocked. 2017 it was our top resort 5 out 5, now id give it a 2 out of 5. Simply honoring our romantic dinner and massage would have made this anniversary trip 4 out of 5