W Dubai The Palm

Great staff and service. Especially Marina at the front desk, and everyone at Liv for breakfast.

From the minute that we arrived in Dubai, we were completely overwhelmed, and even more so when we arrived at out hotel. We have never been to Dubai before, and this holiday was booked to celebrate our 30th Wedding Anniversary, and certainly did not disappoint. My husband hurt his foot literally minutes before boarding the aircraft at Manchester, and could not walk on it by the time we had landed in Dubai. the airport staff were amazing, and got us a buggy right away. When we arrived at the hotel, the staff immediately noticed my husbands foot, and went and got somebody who came to attend to his foot (we hadn't even checked in!) Once we had checked in and shown to our room, there was a Welcome bottle of wine and a fruit platter, which we thought was a lovely touch, however we noticed that we didn't get the "seaview" room that we had booked and decided to leave it until the morning. We went down in the morning and spoke to the reception staff, they got the Manager for us (a very friendly and approachable gentleman) who listened, understood our situation, and asked us to give him time for check-outs, other rooms to be cleaned, and would contact us in the afternoon. We later went back and dealt with a Friendly lady called Frida - she was amazing. She showed us our new room (which turned out to be a "free" upgrade, which we were made up with, and the porter literally would not let us move a thing, and moved all of our luggage in minutes. We could not believe the service already. From hereon in, our holiday just got better and better.

Rooms & cleanliness - Everyday cleaned to a really high standard, spacious and everything we needed. There was a minibar in there, but we didn't use (as it was quite expensive)

Hotel overall and Grounds - Spacious, quirky, immaculate, lovely scents everywhere (even in the lift)

Restaurants - By far the best food and service that we have ever encountered on any holiday EVER. In fact, the LIV restaurant was that nice, we didn't even bother going to any of the A la cartes. We only ate in there for breakfast and evening meals. We were never spoilt for choice, the food was never bland, and nothing was too much trouble for any of the staff. For an All Inclusive, it was brilliant, and we never tired over the 2 weeks of any of the food that was on offer, and presented beautifully. Not once did we see any flies on any of the food.

Pool Area - The top pool where the DJ was seemed great (we never went up there as we didn't want to cramp anybody's style!) It seemed great for the young ones, the tunes that were played were for all ages. We could hear it around the lower pools, but it was absolutely fine. We done the usual (got the same sunbeds everyday) as it just seemed easier. Again, the service around the pool was second to none, down to waiters serving food and drink, even getting a towel, parasols going up/down - nothing was too much for anybody. My husband, had to keep on putting ice on his sore foot, one waiter unparticular (who I will mention later) went above and beyond every single day that he worked. We applauded them, given the heat too! The only downside for me around the pool, was the birds........they used to "poop" on the sunbeds, and if you ordered food (which again was amazing) it was like a scene from The Birds, so in the end, we used to stand at the pool bar and eat our food.

Lastly, but by no means least...........THE STAFF.............WOW WOW WOW.............I don't think that I could actually praise them enough. They definitely made our holiday, without a shadow of a doubt. We were made a fuss of around the pool on our wedding anniversary and also our room was decorated beautifully (whilst we were around the pool. We were so spoilt, and on our last day, we both had tears when leaving. It was just the best holiday EVER.

A special thanks to all of the hard working staff there including the Manager. But, there were a handful of employees who we would especially like to thank........

Brian, around the pool. He was absolutely AMAZING, throughout our whole stay, he definitely played a huge part in making our stay so special,
Frida, on reception, was friendly, professional, knowledgeable, friendly and gave us time throughout our stay.
The ladies who greeted you outside the Liv Restaurant were always smiling, another shout out to Romisha, again friendly, professional, and really good banter with her throughout our stay. Memory, who signed us in to the pool area every morning, always had a smile on her face and time for a chat too. She made us some lovely hand drawn cards (with lovely words) during our stay. The Lady and Gentleman who worked in the Speakeasy Bar, again, they were great every time we went in. Knew what drinks we liked, friendly, professional, chatty.

We would go back in a heartbeat.....just hoping we can do next year.

We had the most fantastic experience at the hotel.

All the staff members we dealt with from the pool area to the concierge have exceptional customer services skills, they represent the W very well and you should be proud of the staff and team.

Especially thanks to Syed at wetdeck , priti in the buffet and jazzen who really is helpful with his concierge services, he.actually ensured we didn’t leave our passports which we almost did.

We will come back again.

Dec and Katie