One and Only The Palm

An absolutely wonderful resort, the staff was incredible welcoming and accommodating, highly recommend One&Only Palm.

I have spent the last 3 weeks at this hotel, for some time of healing and personal renewal, and I can’t say enough good things. The facility is just amazing - my room is so private and I just, and maybe 5 steps to the private beach. The pools and beach are just beyond. The service level here is extraordinary.
But what really stands out is the spirit of welcoming hospitality. In a moment of internal and external turmoil, I truly have been made to feel at home, whether the hotel was packed with guests or quiet due to the war. I wish I could remember the names of all the people who have helped and supported me, but I will call out a few - Sujith helping me with everything I could imagine, Trey, Santosh, Hassan, Donald and so many others at the restaurants; Becky, Jonalyn, Maria and especially my Queen of massage, Purity; Vanessa, Andrew, Raoul, Abdullah, Ved at the lobby and pool; Peter at Hydro. I have dozens of other faces that I can’t quite put names to as I write, but all of whom feel like new friends. I do feel like I am coming to my tranquil, gracious home every time I step out my door.

My local friends swear by this hotel, as the best spa/brunch/staycation in Dubai - they always want to meet at my hotel, even though it’s a long drive for them - so I know they must be consistent, day after day and year after year. Butch, Sol…it’s a helluva thing you did here, and amazing to see your vision so beautifully executed.

One&Only The Palm in Dubai is without a doubt one of the most impressive luxury resorts we have ever had the pleasure of experiencing. Located on the exclusive Palm Jumeirah, directly on the West Crescent with breathtaking views of Dubai’s skyline, this resort offers a unique combination of privacy, elegance, and world-class service.

From the very first moment, we were welcomed by ANDREW with exceptional warmth, a genuine smile, and the highest level of professionalism, despite our very late arrival. Thanks to him, the stress of our journey instantly disappeared, and we felt at home from the moment we stepped into the resort.

The stunning architecture, beautifully landscaped gardens, and private sandy beach create an atmosphere of absolute tranquility and exclusivity. The rooms are luxuriously appointed, exceptionally spacious, and thoughtfully designed down to the smallest detail.

One of the highlights of the resort is its outstanding culinary offering, including the renowned STAY by Yannick Alléno, which has been awarded two Michelin stars.

In every aspect, One&Only The Palm exceeds expectations. EVERY member of staff, without exception, is attentive, friendly, and genuinely dedicated to making each guest’s stay unforgettable. The passion for perfection and hospitality is evident throughout the entire property.

IAN, our host, was always available, fulfilled every request, answered every question, and effortlessly arranged even the most special wishes. His dedication and professionalism made our stay even more enjoyable.

JUDE at the pool impressed us every single day. Even on our way to breakfast, he would ask which sunbed we would like reserved at the main pool and then ensure that we were looked after with remarkable attentiveness and every comfort imaginable throughout the day.

TERRENCE (Reception) and VANESSA (Director of Rooms) are truly the sunshine of the lobby. With their cheerful personalities, positive sense of humor, and infectious energy, they bring smiles to guests’ faces and create a wonderful atmosphere wherever they are.

However, SANTOSH, our Head Waiter at breakfast, was simply exceptional. His level of service, kindness, dedication, attention to detail, and ability to anticipate guests’ needs is truly rare. He turned breakfast into a daily highlight. Every wish was remembered and fulfilled without needing to be repeated. Whether it was cold towels, our favorite coffee, preferred juices, or our morning porridge, everything was prepared exactly as we liked it from the following day onward.

Beyond his professionalism, SANTOSH impressed us with his curiosity, ambition, and desire to continuously improve. We have no doubt that during our next visit, we will find him in an even more senior position — hopefully wearing a jacket. 😉

Last but certainly not least, we would like to extend our sincere gratitude to Mr. HASSAN, the Manager. He repeatedly took the time to personally engage with guests, was always approachable, and genuinely cared about ensuring an exceptional experience. We are especially grateful for his generous invitation to dine at ZEST on our final evening.

For anyone seeking luxury, tranquility, culinary excellence, and truly outstanding service, One&Only The Palm is nothing short of paradise. It is far more than a hotel — it is a world-class experience.

We wholeheartedly recommend this exceptional resort and consider it one of the finest destinations Dubai has to offer.

We will definitely be back! ⭐⭐⭐⭐⭐ AK & TN