- Dubai Holidays
- Jumeirah
- Jumeirah Mina A Salam
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Jumeirah Mina A Salam
United Arab Emirates, Middle East
Jumeirah
Located 25 minutes away from DXB International Airport. Adjacent to Burj Al Arab and Wild Wadi Waterpark and Jumeirah Beach Hotel and 10 minutes to the nearest shopping mall.Completely refurbished in 2015 Jumeirah Mina A Salam the heart of Madinat Jumeirah Resort is a luxuriously charming boutique style hotel. The spacious guest rooms are beautifully furnished with private balconies overlooking the sea offering authentic Arabian experiences on a beachfront location with family friendly service.
Meaning Harbour of Peace-the hotel forms the gateway to Madinat Jumeirah. It is the entry point from which numerous waterways and walkways thread their way to all corners of Madinat Jumeirah. Following these will transport you to an array of 50 world-class restaurants bars and cafes Talise Spa and a traditional souk. You will see just how much is on offer-and why this luxury resort is the jewel of Dubai.
Following the direction of the Dubai Department of Economic Development and as part of our commitment to the health and safety of our guests and employees. we have temporarily suspended operations at Wild Wadi Waterpark. Kids Clubs Spas Fitness Centres and bars in our hotels until 31 March 2020. The situation will be continually re-evaluated with the authorities.
Hotel Information
Pamper yourself with a visit to the spa, which offers massages, body treatments and facials. Water lovers can head down to the private beach, or take a dip in one of the 2 indoor and 15 outdoor swimming pools. This hotel also features complimentary wireless Internet access, concierge services and babysitting (surcharge). If you'd like to spend the day shopping, you can hop on the complimentary shuttle.
Facilities
- Wheelchair-accessible
- Car park*
- 24-hour reception
- Wired Internet
- Wi-fi
- Car hire
- Room service
- Laundry service
- Medical service
- Babysitting service
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent5,680 reviews
Excellent
85%
Very Good
9%
Average
3%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
Embarrassing
We have visited Dubai many times and have stayed in numerous high-end hotels, but unfortunately our experience at Jumeirah Mina Al Salam has been one of the worst we have ever had.
When we checked in, the hotel took a card/deposit of approximately £650 for the week, which we were completely happy with. This morning we received a text message simply saying that we had exceeded our deposit and asking us to visit reception “at our earliest convenience.” There was nothing in that message to suggest there was an urgent problem or that access to our room would be restricted.
Later, when my pregnant wife and I tried to get back into our room, our key cards had been blocked. We then had to go down to reception to find out what was happening, only to be told that our room access had been stopped because our spending had exceeded the original deposit.
I found this completely unacceptable. At every other quality hotel we have stayed in, any outstanding balance has simply been settled at checkout, or the hotel has politely asked for an additional authorisation if required. If Mina Al Salam required us to increase the deposit immediately, a simple phone call or clear message would have been perfectly reasonable. Locking us out of our room without warning — particularly with my pregnant wife — was embarrassing, inconvenient and entirely unnecessary.
What makes it worse is that we had received a message telling us to visit reception at our earliest convenience, so we had absolutely no reason to believe our room access was about to be disabled.
For a hotel of this reputation and price level, I expected far better customer service and considerably more discretion in the way something like this was handled. We have always enjoyed coming to Dubai and normally receive exceptional hospitality, which made this experience even more disappointing.
Unfortunately, this has completely changed our opinion of the hotel and we would be very reluctant to stay at Mina Al Salam again.
Best hotel experience so far
All the stuff members are highly professional and provide top notch hospitality topped with a sincere smile. Architecture provided a very good atmosphere on top of that. Rooms had everything and more for comfort.Food was also very good.I would like to thank them for all the services and sincere hospitality provided.
Review by Kayhan Y Istanbul, Turkiye
Best hotel in Dubai
Very nice hotel with super staff, all very very friendly, specially Abdullah at welcome door, also the nice girls at the restaurant welcome desk. Very good food and the best beach in dubai with the view on Burj Al Arab.
Wonderful
Everything was wonderful. The room service was excellent. The hotel's location, in particular, was very good. Their rooms is comfortable.
Fantastic week stay
We had a wonderful stay at Jumeirah Mina Al Salam! The rooms were spacious, beautifully maintained and spotlessly clean. We also had a fantastic view overlooking the beach, which made our stay even more special.
The food at the restaurants was absolutely amazing, with so many delicious options to enjoy. What truly stood out, though, was the incredible service. All of the staff were so helpful, welcoming and friendly.
A special mention to Jesus at the reception desk, who went above and beyond to make sure our stay was a great one. His exceptional service and genuine kindness made a real difference to our experience.
We highly recommend Jumeirah Mina Al Salam and will definitely be back!
Review by Scott S Sydney, Australia
