Bulgari Resort Dubai

Honestly it’s very underwhelming, first when u pay aed 600 per person u expect amazing experience, however here u go there first of all the place is small and tables are cramped and it gets busy quickly, buffet is very limited and no enough options , u find less buffets with a lot more options , second after Iftar they don’t have a person that roams around with Arabic coffee with is the bare minimum in Ramada and all decent hotels do it , service was baaaaaaaad and slowwwwwww u can’t imagine I get better service in McDonalds in a busy day, honestly not worth it at all they need to improve it a lot , won’t go back and won’t recommend anyone to try

I am writing to formally express my deep disappointment regarding our recent Iftar experience for four guests, which, regrettably, fell far below any acceptable standard of hospitality and left us with a very negative impression.

From the very first moment we arrived, the tone of the evening was set in the most unfortunate way. The hostess at the entrance was unwelcoming, visibly cold, and demonstrated a level of rudeness that was both surprising and disappointing , including dismissive gestures such as eye-rolling, which made us feel uncomfortable and unwelcome and I think she wins Gold medal in Rolling her eyes 🥇

What was even more concerning was the approach of one of the venue managers (a Russian lady), who addressed us in a very abrupt and cold manner, asking us to wait outside for 10 minutes as the venue was not open yet. The way this was communicated lacked any sense of warmth, professionalism, or basic courtesy , certainly not the welcome one expects, especially during Iftar.

Although we were eventually seated at a corner table, the experience did not improve. The service throughout the evening was inattentive and disorganized. We repeatedly found ourselves having to seek assistance, rather than being looked after, which significantly impacted our experience.

To further add to our disappointment, we ordered Moroccan tea with sugar; however, it was served without sugar , not once, but twice ,despite clearly requesting it. Such repeated oversights only reinforced the overall lack of attention to detail and care.

It is truly unfortunate that what should have been a warm and memorable Iftar turned into such a frustrating and disappointing experience. Hospitality is not only about service, but about how guests are made to feel , and in this case, we left feeling undervalued and unwelcome.

I would like to raise this as an official complaint and kindly request a clear update on the actions that will be taken by management to address these concerns and prevent such situations from recurring.

I trust that this matter will be handled with the seriousness it deserves, and I look forward to your response.