C Central Resort The Palm

“This hotel does not deserve to be called a 5-star hotel. The entire experience was a complete disaster from the moment we arrived until check-out. The food quality was terrible, the service was awful, and the staff and management made us feel completely unwelcome.

The restaurant service was one of the worst parts of our stay. The food quality was extremely poor for a luxury hotel, with very limited choices and no proper standards. We paid extra for all-inclusive, but honestly it felt like we paid for nothing. Totally not worth the money.

What made the experience even worse was the attitude of the restaurant manager and staff. They looked unhappy and irritated to serve guests. When we requested food, the manager came with a very bad attitude, placed the food on the table without even speaking properly, and walked away without any courtesy, respect, or professionalism. No greeting, no explanation, nothing. It felt like serving guests was a burden to them.

There was also obvious miscommunication between the staff and management, which created confusion and frustration during our stay. Instead of making guests feel valued, they made us feel ignored and unwelcome.

For the amount we paid, this experience was completely unacceptable. Everything from the food, hospitality, customer service, and management was far below 5-star standards. Very disappointing, stressful, and a total waste of money.”

Very disappointing overall experience. The food quality was a complete disaster and absolutely not acceptable for a luxury 5-star hotel. From lunch until dinner, the food had very poor quality, very limited variety, and terrible service. Paying extra for all-inclusive was a waste of money because the experience did not match what was promised.

The customer service from the restaurant staff, reception, and management was very poor and unprofessional. Although the manager tried to assist, there was obvious miscommunication between the staff and management. One staff member kept saying the manager was not allowing something, while the manager later said he would check it. This kind of poor coordination made us feel unvalued as guests.

I’ll start with the positives:

• Nice restaurant and life guard staff
• Clean room
• Nice but small outside space (although becomes extremely busy and too crowded)
• Ok food

MAIN ISSUE- The Music: The music was vulgar and inappropriate, constantly swearing, saying the n word and inappropriate sexual language on repeat in-front of many children. On our first day, we asked on 4 different occasions for it to be turned down whilst starving (see reasoning below) and they just wouldn’t turn it down. It reminded us of when we were at a clubbing hotel in Magaluf aged 18.

To add to this:

• Adverts on music every few mins (although we eventually found listening to the adverts a relief from the awful music)
• The second day went down to the beach as far away from speaker as possible but music was still too noisy to read a book, nap or relax.
• Residents of the apartment building next door regularly coming across to speak to management and asking to turn down ridiculous music. Still no permanent change. We also heard many other families complaining of the music.
• Sometimes they’d play the same song up to 5 times on repeat at the ridiculously loud volume. (One of the days that this happened, said song was ‘Gangman Style’
• Music playing so loudly until late at night. Had to phone reception and request it to be turned down as we were shouting over eachother to be heard even in room at 8pm. No change to music volume despite request.

Now the other negatives that added to the stress and lack of relaxation we experienced:

• We arrived at 8am however no all inclusive was allowed to be activated- including drinking water until 3pm.
• Room had no balcony
• Room lighting was so hard to work we had to contact reception as only one switch near bed can turn on the whole room or not
• Location poor. On a construction site with building work sounds drilling all night. No where to even walk to. Have to taxi at least 20-30mins to get anywhere.
• Restaurant upstairs and spa was closed ‘due to maintenance’
• The hotel clearly ran out of shower towels on 2 different days. Phoned over and over to request new ones but no luck so we had to settle sharing and drying with 1 floor towel
• Chain on the toilet was broken and continuously running in night.
• New rules with all inclusive each day re whether you’re able to order off a menu , eat indoors or not etc.

I loved the buffet as well as the staff service especially fawad he has been very kind and provides amazing service thank you !