Andaz Dubai The Palm

Absolutely fantastic hotel , staff , cleanliness, have nothing but praise for everyone who works there Nothing was ever to much trouble , Leah who worked in the restaurant was so lovely Would definitely recommend this hotel , and would definitely go there again

Awful experience had to ask daily for basic amenities like towels and toilet paper , getting things wrong on first day is acceptable but by day 5 it wasn’t acceptable, we were 2 women with long hair & they thought 1 bath towel was acceptable, room wasn’t cleaned despite asking, yes there was a card stating cleaning only every 3 days however when temperatures in August hit near 50 I don’t think it was acceptable, the last straw was when they removed the only toilet paper that was hanging on the wall & didn’t replenish we had in the bathroom on our last but 1 day ! Not even sure what that was about as the room hadn’t been touched /cleaned . Very embarrassing to have to keep asking for the same thing . We asked the concierge to give us details for a booking at their restaurant ‘Asia Asia’ and he never got back to us this was for my daughters birthday, ended up eating across the road @sushishamba ! . They gave us a courtesy ride back (after we complained a few times) to the airport however too little too late . There was another guest who had similar complaints including housekeeping cleaning her daughter’s room and leaving the door open ! Being polite and apologetic doesn’t compensate for ruining your stay . I’ve stayed in Dubai in different locations and this was truly the worst . I have also put in a complaint to Emirates who have yet to reply back , as our package was booked through them, at time of booking they informed we could have either lunch or dinner however hotel were adamant its lunch only ( which we accepted) however got home and looked at paperwork which did say either , .