- Dubai Holidays
- Dubai City
- The Palace Downtown
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The Palace Downtown
United Arab Emirates, Middle East
Dubai City
Set in a traditional palatial residence, Palace Downtown overlooks Dubai Fountain and the lake surrounding Burj Khalifa. It features an Arabian-style spa and a gym with personal trainer. The guest rooms of Palace Downtown hotel are decorated in a contemporary Middle Eastern style and offer balconies and luxury bathrooms. All rooms are equipped with an interactive TV system, DVD player and free WiFi. Four different restaurants provide fine dining opportunities, ranging from Argentinian meat to Thai curries. All-day eateries serve a buffet of Mediterranean and Middle Eastern dishes. Leisure facilities at Palace Downtown include a palm-fringed outdoor pool and the spa offering facial and body treatments. Guests can also enjoy a Hammam, monsoon showers, hot tub and steam rooms. Palace Downtown is located a 5-minute walk from the Dubai Mall and the Souk Al Bahar shopping and entertainment centre. The property offers transfers from Dubai International Airport to the hotel upon request.
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Wired Internet
- Wi-fi
- Transfer service*
- Secure parking
- Valet parking*
- Room service*
- Laundry service
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
5.0 Excellent8,477 reviews
Excellent
86%
Very Good
9%
Average
3%
Poor
1%
Terrible
1%
Location
Cleanliness
Service
Value
First class hotel
Lovely hotel. Stunning pool. The pool team, iPak, Susil and Bedh are excellent.
Pool Day
Amazing facilities, staff, and food. Special thanks to Dipak and Sysil who really looked after us
Top service and product
Amazing place, cosy ambience, great service in particular the Concierge, the pool staff (Deepak, Susil, Bhuwan top!) and the SPA male therapist. The room was fantastic, comfortable, great quality of the furnitures and the amenities. Hospitality at a very high level
An amazing place!
I absolutely love coming to the Palace Downtown and come here regularly because the staff are so amazing. Susil and Dipak always help to set up towels, and are always a friendly face! Kareem their waiter is kind, anttentive and efficient. Thank you to everyone at the Palace Downtown!
Really Disappointing (and Unethical) experience with Palace Downtown
I have stayed at this property twice over the last period. The prior stays went without an issue and the service lovely. However, I booked this trip and was let down with not only poor service but a disingenuous response (I was being “Handled”).
Having booked my accomodation well in Advance, I was sent a message 48 hours prior to my arrival telling me (not asking) that I had been booked at another of their hotels (rather than Palace Downtown). If you know Palace you will know it’s a traditional decorated/presented property (very Authentic). They booked me at Address Downtown and attempted to pass it as an upgrade! But Address is modern (which is an experience I could receive anywhere). So definitely a downgrade not an upgrade. While they “handled” me in their responses, they continued to advertise the same room category I chose on booking platforms (I’m guessing to keep money coming in and to ultimately farm new clients to their partner hotel. Now the response I received was that due to the conflict in Middle East they were understaffed.. which would be acceptable had they stopped taking bookings over this period, but my booking was made in early May and as such the reduced capacity would have e been known for months!! So why continue taking bookings that would not be honoured. Unprofessional and unethical. Upon my messaging all I received was sorry there is nothing that can be done.
