Rose Rayhaan By Rotana

I have been staying at Rose Rayhaan by Rotana since April 25, 2026, and I am still currently staying here. As a long stay guest, I have had the opportunity to experience the hotel's service over the past few months, and I would like to share my sincere appreciation with the entire team.

From the very beginning, I felt genuinely welcomed. My check in experience was smooth, and one of my first memorable interactions was with Dani. He was professional, warm, always smiling, and demonstrated excellent emotional intelligence. Even during the busiest times, he remained calm, attentive, and consistently delivered outstanding service. His attitude truly reflects what genuine hospitality should be.

I would also like to recognize Lilian and Roaa, who have always been willing to assist whenever I needed help. Their kindness and professionalism have been greatly appreciated throughout my stay.

I would also like to commend Ms. Ornelia, the Guest Service Manager. It was my first time meeting her at the Reception, and she immediately stood out because of her warmth, patience, and professionalism. She is approachable, understanding, attentive to guests' requests, and, most importantly, she listens. She is a wonderful example of leadership and someone who inspires confidence in both guests and colleagues.

My sincere thanks also go to the Food and Beverage team. Every interaction with them has been pleasant. They are attentive, welcoming, and genuinely hospitable, making every dining experience enjoyable. They consistently made me feel valued as a guest.

Overall, my stay has been exceptional, and Rose Rayhaan by Rotana has truly felt like my home away from home.

I would like to offer one small suggestion regarding the Rotana Rewards membership. On one occasion, I asked whether my membership was attached to my reservation, and I was informed that it was. However, as a guest, I was hoping to receive a little more information about my membership, such as the benefits, my membership status, or what privileges I could enjoy. I also asked the Operator, who kindly referred me back to the Reception.

I completely understand that the team can be very busy, and I truly appreciate the effort they put into serving every guest. My suggestion is simply that providing a brief explanation of the membership benefits or proactively sharing a few details would make a big difference. Sometimes, it is the small touches and attention to detail that leave the biggest impression. It not only helps guests better understand the value of their membership but also strengthens their loyalty to the brand.

I would also like to share one small observation regarding the Reception. During my stay, I noticed on a couple of occasions that the level of warmth and engagement was not always consistent. While many team members were welcoming, attentive, and genuinely hospitable, there were a few interactions where the communication felt a little less warm than what I had experienced with others. I completely understand that it can due to pressure and demand and that everyone has busy days. I share this only as constructive feedback because the Reception is often the first and last point of contact for guests, and those interactions leave a lasting impression. I believe that maintaining the same high level of warmth, attentiveness, and professionalism across every interaction will make a big impact to the hotel.

I truly appreciate all your dedication and excellent hospitality, Keep up the fantastic work!

This has to be our best holiday, had a nice quiet and clean room which was just amazing it was on the top floor, had the Burj Khalifa view, a kitchen, walk in closet, big bathroom with walk in shower, huge dining with lounge, big bedroom with super kingsize bed. Staff were awesome we got the best service ever. Had the best time ever. Highly Recommended !

Raza and Mayur has been great with cleaning and make my room neat! My staying has been amazing.