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- Residence Inn By Marriott Sheikh Zayed Road
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Residence Inn By Marriott Sheikh Zayed Road
United Arab Emirates, Middle East
Dubai City
A stay at Residence Inn by Marriott Sheikh Zayed Road places you in the heart of Dubai, within a 5-minute drive of Dubai International Financial Centre and Museum of the Future. This upscale hotel is 2. 3 mi (3. 7 km) from Dubai Aquarium & Underwater Zoo and 2. 5 mi (4. 1 km) from Dubai World Trade Centre. . Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get to nearby shops on the complimentary shuttle. . Make yourself at home in one of the 430 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Your Select Comfort bed comes with down comforters and premium bedding. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks. . Grab a bite at Turkish Lounge, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee. . Featured amenities include wired internet access (surcharge), a business center, and complimentary newspapers in the lobby.
Hotel Information
Relax at the full-service spa, where you can enjoy massages, body treatments and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services and babysitting (surcharge). If you'd like to spend the day shopping, you can hop on the complimentary shuttle.
Facilities
- Tennis*
- Beauty salon*
- Spa treatments*
- Massage*
- Steam bath
- Sauna
- Outdoor freshwater pool
- Luggage room
- Concierge
- Multilingual staff
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent386 reviews
Excellent
74%
Very Good
11%
Average
3%
Poor
2%
Terrible
9%
Location
Cleanliness
Service
Value
Worst Experience
Very disappointing experience at Residence Inn by Marriott Sheikh Zayed Road, Dubai.
I stayed here for 7 days in a Suite Room category expecting decent hospitality because it’s a Marriott property, but the experience was completely opposite.
The front desk staff was extremely rude, arrogant, and unprofessional. Nobody even picks up the phone properly, and basic guest handling standards were missing throughout the stay. The F&B team attitude was also very poor and unwelcoming.
What was most disappointing was the way Indian guests are treated. The hotel promotes itself as being welcoming and “loved by Indians,” but honestly I felt the maximum disrespect was towards Indian guests only.
For the amount charged and the Marriott branding, the service quality was unacceptable. Hospitality should be about respect and professionalism, which was seriously lacking here.
Would not recommend this property, especially to Indian families or business travellers expecting basic courtesy and service standards.
Great location great hotel fro families
Loved my stay with my family we had a really great injoyble time starting from the unit we rented which was beautiful great two bed room with living room kitchen washing machine very relaxing for a family vacation . With very delicious breakfast buffet including which was great . Location was good not far from metro station few minutes by walk . Staff more than friendly helping big thanks for all of them .
Review by INM30 Kuwait City, Kuwait
Living beside a faulty garbage chute, with management failing to act
An unresolved hygiene concern and a disappointing management response
I do not enjoy writing complaints. I would much rather resolve a problem directly. I am sharing this because repeated attempts with management at Residence Inn Sheikh Zayed Road have not resolved a situation that has made my long stay deeply uncomfortable.
This is not a criticism of the hardworking staff who help guests each day. My concern is with management’s handling of the matter.
Since moving into my room, I noticed a smell in the corridor that grew progressively worse. My complaints were initially dismissed as cooking smells. The source was later confirmed to be a faulty garbage chute next to my room. The odour enters my room and affects the space where I sleep and eat. The corridors also feel hot, with what appears to be inadequate air conditioning, making the conditions worse.
After roughly two weeks, the smell remains unresolved. I have felt physically unwell during this period and am concerned about the effect of continued exposure.
When a move was finally discussed, I was initially told to pack my belongings myself before it could happen. Assistance was offered only after I escalated. Claudine, the manager handling the matter, subsequently offered a room on the 13th floor. I requested a higher floor, further from the affected area, but was told none was available.
What has been most upsetting is the lack of empathy and urgency. A guest reporting a persistent waste odour entering their room should not have to keep arguing for a reasonable resolution.
I am a Marriott Titanium Elite member, which makes the response particularly disappointing after years of loyalty. But this should not depend on membership status. Every guest deserves a clean room and a management team that takes their wellbeing seriously.
Review by RezaB416 Dubai, United Arab Emirates
I enjoyed my stay 100%
Beautiful location , excellent staff and well maintained facility
Review by Tolulope O lagos Nigeria
I always choose this hotel
I love the location in uber I am. few minutes from. dubai mall breakfast very. wide and the room has. 2 spaces, and I can. do laundry. washer and dryer I 2 in 1
Review by SPAINDOCTOR Bogota, Colombia
