Paramount Hotel Dubai

Our stay started perfectly. We planned this trip almost a month in advance, arranged our schedules, and travelled a long way because a friend recommended this hotel. We were also fortunate enough to receive a very good offer, which made us even more excited about our stay.

The room was in perfect condition, the view was stunning, and we genuinely enjoyed our first day and first night — until our experience at the bar with Ajay Singh completely changed everything.

To be clear, we only asked if a discount or offer was available. We never asked for free drinks or special treatment. What followed, however, was an interaction that we found extremely disrespectful and uncomfortable.

The way he spoke to us was unacceptable. He made us feel as though he was doing us a favor by serving us, rather than treating us as paying hotel guests. His tone was disrespectful, and instead of calmly addressing our question, he argued with us and became increasingly confrontational.

What made the situation even worse was seeing him return to the bar and speak about us with his colleagues while occasionally looking toward our table. This eventually prompted us to address him again. To our surprise, the situation escalated further, and he appeared ready to confront us physically. His colleagues had to intervene and stop the situation from going any further.

He then demanded that his manager be called, almost as if he was giving us a warning, and told us that we were disrespecting him and needed to know how to speak to him. That was honestly shocking.

A bartender should know how to communicate with guests professionally, especially in a hotel environment. Guests should never feel intimidated, humiliated, or challenged by a member of staff.

Even after the incident, he continued walking around and looking toward us with a smile that came across as extremely dismissive, as if to say, “You can’t do anything to me.” That made the situation even more uncomfortable.

We tried our best to move on and enjoy the rest of our stay, but unfortunately, the experience had already been ruined. We had travelled a long way, planned this trip carefully, and were looking forward to making good memories. Instead, one staff member’s attitude completely overshadowed what had otherwise been a wonderful stay.

The hotel itself was excellent, the room was beautiful, and the view was amazing. Unfortunately, the service and attitude we experienced from Ajay Singh at the bar were completely unacceptable and left us extremely disappointed.

Management should seriously review what happened and how guests are being treated at the bar. No guest should leave a hotel feeling disrespected or intimidated after simply asking about an available offer.

Our room was completely comfortable, and the hotel itself was in beautiful condition. Our first day was perfect. We loved the view, the comfort, and the overall atmosphere. The breakfast was amazing and exceeded our expectations. We would also like to mention Criselda, Soshi, and Marvin, who were all very polite, attentive, and helpful throughout our stay.

Unfortunately, our experience at the Malibu Bar was very disappointing, mainly because of the way we were treated by Ajay Singh.

We were simply asking if there was any discount available for guests. We were not demanding anything for free, and if there was no discount or if certain conditions applied, we would have completely understood. All we expected was a simple and respectful explanation.

Instead, Ajay responded in a very irritated, rude, and confrontational manner. What made the situation even more uncomfortable was that his own colleagues seemed to be trying to calm him down and stop the argument, but he continued talking back and confronting us.

What really stood out was how confidently he continued behaving this way, as if he had no concern whatsoever about how he was speaking to guests or about any consequences of his behavior. Even when his colleagues were trying to intervene, he showed no intention of stopping. It did not feel like a one-time mistake or a moment of frustration—it felt like he was completely comfortable speaking to guests in this manner.

We also noticed that he seemed to be selective about whom he treated politely and whom he spoke to disrespectfully. Because of this difference in treatment, we genuinely felt singled out and could not help but question whether our background or nationality played a role. We cannot say what his intentions were, but this was certainly how his behavior made us feel.

The problem was never about the discount. If the answer had simply been, “No, there is no discount available,” that would have been perfectly fine. The problem was the unnecessary hostility and lack of basic respect.

Guests should never feel intimidated or unwelcome simply for asking a question. I hope the management takes this incident seriously, reviews what happened, and reminds staff that every guest deserves to be treated with the same courtesy, regardless of their nationality or background.

We would especially like to thank Fernando for treating us fairly and respectfully. His kindness helped improve our mood and made us feel comfortable returning for a staycation after our experience with Ajay had clearly affected our enjoyment.

Everything is perfect I love the customer service food was amazing their amenities are worth it everything is just sooo good