- Dubai Holidays
- Dubai City
- Landmark Premier Hotel
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Landmark Premier Hotel
United Arab Emirates, Middle East
Dubai City
Landmark Premier Hotel is an award winning boutique four-star hotel with stylish modern accommodations and warm Arabic hospitality in the middle of Dubai. It offers an outdoor pool and a restaurant with a 24-hour room service.
Each room here will provide you with a flat-screen TV, air conditioning and an iPad. Featuring a shower, private bathroom also comes with a bath and a hairdryer. You can enjoy city view from the room. Extras include a minibar and cable channels.
Landmark Premier Hotel you will find a fitness centre. Other facilities offered at the property include grocery deliveries, a ticket service and a tour desk. The property offers free parking.
The hotel is 2. 0 km from Dubai Museum and 5. 0 km from Dubai International Convention and Exhibition Centre. Dubai International Airport is 4 km away.
Hotel Information
Take advantage of recreational opportunities offered, including a health club, a hot tub and a sauna. This hotel also features complimentary wireless Internet access, concierge services and babysitting (surcharge).
Facilities
- Massage*
- Steam bath*
- Sauna*
- Luggage room*
- Concierge
- Multilingual staff
- Babysitting service*
- Wi-fi*
- Twin rooms: 20
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good108 reviews
Excellent
65%
Very Good
16%
Average
6%
Poor
1%
Terrible
13%
Location
Cleanliness
Service
Value
VERY DISAPPOINTING
A Very Disappointing Hotel Experience
This is honestly one of the worst hotel experiences I have ever had. It is already 12:40 AM, and I am still awake because I am so upset and disappointed with how everything has been handled since we arrived.
We arrived at around 7:45 PM with our friends in two separate cars. Only our family of four, including our two young children, was checking in. We were all attending a party at the hotel, so naturally, our friends came with us. I believe that even if they were not staying overnight, they were still legitimate visitors attending an event at the same hotel.
During check-in, we informed the reception that our friends would be coming up to our room briefly to change before the party. We were allowed to do so, and there was no issue at that time.
However, the moment we entered the hotel, we were already disappointed. The lobby had an unpleasant smell, and despite booking a non-smoking room on a non-smoking floor, the smell inside the room was even worse. It smelled musty and damp, as if the room had been closed up for a long time. The room was also cramped and far from comfortable or relaxing.
We decided not to make an issue out of it because our main purpose was simply to have a place for our children to rest after the party, rather than drive all the way back to Ajman late at night.
At around 9:30 PM, we returned to our room because our toddler was already sleepy. Three of our friends were with us at the time. Two went downstairs to buy snacks, while one came up to the room with us. Since our friends live in Dubai and we live in Ajman, we thought we could spend a little time catching up before they headed home. They were not going to stay overnight, and we had no intention of exceeding the room’s occupancy limit.
A few minutes later, I received a call from reception asking, “How many people are in the room now?” I explained that there were only two of us at that moment and that my husband and our friends were downstairs and would be coming up shortly.
The receptionist then told me that visitors were not allowed.
I explained that our friends would only be visiting briefly, for an hour or less, and that they would be leaving afterward. They had come with us earlier to change for the party, and we simply wanted to spend a little time together before they went home. However, I was told that even a visit of less than an hour was not permitted.
Honestly, this was extremely frustrating and upsetting. If visitors were strictly prohibited, why wasn’t this clearly explained to us during check-in, especially when we had already informed the reception about our friends? We could have made other arrangements if we had known the policy beforehand.
I understand that hotels have rules and security policies, but the way these situations are communicated makes a huge difference in the guest experience. We were not asking for anything unreasonable. Our friends were not staying overnight or using the room as additional accommodation. We simply wanted to spend a little time together.
What makes this experience even more disappointing is that we chose this hotel purely for convenience because the party was being held there. We regularly stay in hotels, including five-star properties, and have never felt this unwelcome during a stay.
We had already overlooked the unpleasant smell and uncomfortable room because we only needed a place to rest for the night. But after the way this situation was handled, the entire experience became even more disappointing.
A hotel stay should provide comfort, convenience, and a welcoming experience, especially for families with young children. Instead, we have spent our night feeling frustrated and unwelcome.
I am sharing this because I genuinely hope management takes this feedback seriously. Guests deserve clear communication about hotel policies, comfortable and hygienic rooms, and respectful customer service.
Unfortunately, this stay has left a very bad impression, and it is certainly not the experience we expected when we chose your hotel.
Great Stay
It was a great as always. Special thanks to Rafiq from front Office for his polite and impeccable service. Will definitely be back and thank you.
One of the Worst Hotel Experiences I've Ever Had
I had an extremely disappointing experience at Landmark Premier Hotel in Deira, Dubai, and would strongly advise others to consider staying elsewhere.
I booked a 4-night stay for $427 USD, but the condition of the room was so poor that I could only tolerate staying one night. The room was clearly not cleaned properly. There were spider webs throughout the room, including around the bed and in the bathroom. I even found spiders and webs inside the bathroom itself. The bed and floor had visible stains, and there appeared to be mold growing in parts of the room, which raised serious concerns about cleanliness and health standards.
The bed was very uncomfortable, and the pillows were flat and offered almost no support. Overall, the room felt neglected, dirty, and far below what I would expect from a hotel charging these rates.
What made the experience even worse was the handling of my refund request. When I checked out early, the front desk staff told me that my refund would be processed. However, after I did not receive any refund, I contacted the hotel again and was then told to deal with the third-party booking company instead. As a result, I never received any refund for the unused nights and lost the money I paid for the remaining three nights.
Between the poor cleanliness, uncomfortable accommodations, and lack of accountability regarding the refund, this was one of the worst hotel experiences I have had. I would not stay here again, and I would not recommend this hotel to anyone visiting Dubai.
Great stay
Friendly staff, awesome stay, Faroq the receptionist especially was very respectful and helpful and an amazing guy. Thank you for the great stay.
I will not repeat this experience
My experience at this hotel was unfortunately very bad, especially with the reception staff, Abin Harpreet and two other employees who were completely unhelpful, particularly Harpreet. Their behavior was unprofessional and disrespectful to guests. Despite my repeated requests for assistance, no real help was offered, and I felt completely unwelcome.
The reception service is the face of the hotel, but what I experienced was the complete opposite. I hope the management will retrain the staff on the basics of customer service and improve the overall service level, as this significantly impacts the hotel's reputation.
However, to be fair, at checkout, Rafiq and Raihan were extremely helpful and professional, and I thank them for their excellent service, which partially compensated for the negative experience.
I will not repeat this experience.
