The Ritz Carlton Abu Dhabi Grand Canal

I recently stayed at the Ritz-Carlton Abu Dhabi with my partner, my son and his friend. We had two rooms between us and all had a fantastic time. From the minute we arrived, the staff were warm, friendly and helpful and really went out of their way to make us feel welcome.

A special thank you to the hotel manager, Mohamed Othman, who was extremely helpful, friendly and professional. He went above and beyond to make sure our stay was comfortable and enjoyable.

The food in the Vietnamese restaurant and the steak restaurant was exceptional. We also enjoyed the Lebanese restaurant, where the chef even came out to check that we were happy with our food, which was a lovely touch. The staff in the restaurants were very attentive and always made sure we had everything we needed. The buffet was okay, but we enjoyed it much more at breakfast.

There is building work going on, which is clearly advertised on the website, but we honestly didn’t find that it affected our stay. Part of the beach is closed off, but there is still plenty of beach access. The swimming pools are lovely, especially the larger one.

The hotel was extremely clean, and the daily housekeeping was fantastic. The evening turndown service was lovely too, with anything extra we needed topped up and little chocolates left on the bed.

The staff around the pool were also so friendly and helpful. Janat deserves a special mention for going above and beyond and always making us feel looked after.

We all thoroughly enjoyed our stay. The staff really do bend over backwards to make sure you have a lovely holiday, and we will definitely be returning.

An exceptional stay. As a frequent guest of 5-star hotels, I can say without hesitation that the Ritz-Carlton Abu Dhabi, Grand Canal is outstanding. The defining factor is the team. This hotel has hired the very best. From communication before going to the hotel to make special requests to first impressions at arrival with the door staff, reception, rooms, pool and restaurants, the service was flawless - attentive, genuine, and warm. It is clear that the staff are happy and well-led, and management should be very proud. Door staff are happy to help with anything as well as arranging transportation (especially with a bigger family). Pool staff ensure you have complimentary cool boxes with ice and water, ice lollies and sun glasses cleaning offering that extra touch. The hotel itself is pristine, clean, and very well maintained, with excellent pool and beach facilities. Rooms and beds are very comfortable with no noise making a great nights sleep. Room service and evening tuck with chocolate or little gifts left is special. There is no shortage of staff in the restaurants meaning you are not waiting for drinks etc. We had a fantastic time and look forward to returning very soon.