- Abu Dhabi Holidays
- Abu Dhabi City
- Emirates Palace Mandarin Oriental
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Emirates Palace Mandarin Oriental
United Arab Emirates, Middle East
Abu Dhabi City
AUH-Abu Dhabi 0 MI N- In response to the current COVID-19 pandemic; we have implemented stringent protocols to further safeguard the comfort; health and safety of guests and employees. Existing high standards of health and hygiene have been enhanced and we remain alert to local advice form health experts and government authorities; adapting best practices accordingly. Our measures include health declaration forms on arrival; temperature checks for all guests and colleagues; PPE available for all guests to use during their stay; such as face masks; disinfectant hand sanitisers and disposable gloves; PPE worn by all staff throughout the hotel; significant increases in regular disinfection conducted across all hotel areas; increased cleaning in place of air handling and fan coil units as well as regular maintenance and filter changes; increased cleaning in place of all hard surfaces throughout hotel public areas and in guest rooms; increase anti-viral disinfection measures in place for all in room soft furnishings and surfaces; table distancing measures in dining outlets.
Facilities
- Tennis
- Spa treatments
- Massage
- Steam bath
- Sauna
- Beauty salon
- Children playground
- Outdoor freshwater pool
- Children’s swimming area
- Poolside snack bar
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
5.0 Excellent2,410 reviews
Excellent
94%
Very Good
3%
Average
1%
Poor
1%
Terrible
1%
Location
Cleanliness
Service
Value
Amazing experience
This was our second stay at Emirates Palace Mandarin Oriental, and once again, the hotel exceeded our expectations. From the moment we arrived until the day we left, we felt genuinely cared for.
A special thank-you to the team at Episodes, especially Hippolyte, Fazo, and Adam. They created the kind of atmosphere that made us want to come back every day. Within just a few days, they knew our preferences, always made spot-on recommendations, and welcomed us with real warmth.
What stood out most was how personal everything felt. Their kindness, sense of humor, and genuine attention made every lunch and dinner feel special.
We truly hope the management recognizes how valuable they are. People like Hippolyte, Fazo, and Adam are what turn a great hotel into a place guests want to return to again and again.
Thank you to the entire team for another wonderful stay. We will definitely be back.
Beautiful Palace
Perfection- smooth check in , beautiful hotel , outstanding food outlets.
Review by veselav2017 London, United Kingdom
World Class from Start to Finish
Just to start off, the outside of the palace is absolutely breathtaking! We were greeted by Harolde the second we stepped out of our car and were given a seamless transition to check in into our room with Claudia. My wife couldn’t stop jumping up and down in the room, exclaiming “I’m a princess in a castle!” She is absolutely right.
The room was beyond our expectations; the food has no comparison to anything else I’ve ever tasted (the best food I have ever eaten!), the service is the best I have ever experienced at any place I have stayed. When they say this is the best hotel in the world, they have the quality, service, and reputation to back that up!
We also were given a personal tour this morning by the same gentleman that greeted us on arrival to learn the history of the palace, and I highly recommend taking the tour they do every day at 11 AM. When we decided to extend our stay another three days, the general manager personally took care of extending our reservation to our satisfaction. The attention to detail is beyond anything I’ve ever experienced.
We still have three days left on our stay, and with every minute the experience only gets more spectacular. To say that we will be heartbroken when we leave here, is an understatement. But this will not be our last day, and have made this our new destination for travel in the world.
Review by Vern R Washington DC, District of Columbia
Wonderful trip!
Hotel is beautiful and the room is nice! Service really good and all staffs are kind! We try the restaurant Lebanese Terrace. The foods are delicious, suitable for Chinese tastes! Rajib is very friendly, help us to order foods, and we all like it every much! Such a a great experience!
Sadly won't be returning
This was our 5th stay at the Palace once when it was Kempinski and the others Mandarin Oriental. The hotel is truly stunning and the grounds are amazing which is primarily the reason we return as we like a hotel that is alittle more "special" than the rest. Unfortunately following our recent visit we have come to the decision we will not be returning, it lacks the service you'd expect for something of that standard and having stayed at Atlantis Royal and Burj Al Arab previously it really doesnt compare. Mandarin Oriental dont seem to care whether your happy or not just want the money. Its also worth mentioning that upon our departure we sadly forgot 3 items of desinger clothing in a draw totalling nearly £2000 pounds, when we arrived at our next hotel and realised I contacted the hotel to be told they hadnt found anything!! So I questioned if the room had been inspected as it should have been why were they not handed in?? Again nothing to explain, I am shocked and saddened that in the UAE and a hotel of this standard this kind of thing should happen and no explanation just matter of fact!! Safe to say after 5 stays here it will be the last if thats how loyal guests are treated.
Review by Katherinesmith34 England, United Kingdom
