Brunton Boatyard

The CGH experience is truly something special. We are always pleasantly surprised by the thoughtfulness, professionalism, warmth, and genuine hospitality of every team member—from the gardeners to the managers. This stay was no different. We were travelling with our extended family to celebrate some important life events, and every little detail was thoughtfully taken care of by Ms. Priya and her team. Priya was exceptionally attentive, warm, and professional, making sure everything was comfortable and perfectly arranged throughout our stay. We were absolutely delighted to spend three wonderful days at Brunton Boatyard. The beautiful heritage setting, personalised hospitality, and attention to detail made our family celebration even more memorable.

Beautiful héritage property , in Fort Cochin . In the middle of the historic part of town, walking distance or tuk tuk to the major tourist attraction. Hotel offers the spacious room’s beautifully decorated. The bathrooms are large , functional and filled with all kind of amenities. There is a large swimming pool and and beautiful gardens. All the property is kept very clean and and eco friendly. The staff is friendly and very professional. 2 restaurants give you the delicious choices of local and international cuisine.

While every review rightly praises the colonial heritage and stunning architecture of Brunton Boatyard, what truly makes this property world-class is its extraordinary, personalized customer service. They do not just offer luxury; they actively care for their guests in ways you rarely see anymore.

My husband is a stroke survivor, and though I had requested a first-floor room, the manager thoughtfully placed us on the ground floor to give us a lower bed height. When the handicap features in that room didn't quite suit our needs, the team immediately stepped up. They checked their bookings, moved us to a higher floor, and even brought in a lower guest bed to test for comfort—doing whatever it took until my husband was truly comfortable.

The food and beverage team was equally phenomenal. The breakfast staff was exceptionally attentive every morning, and I especially loved the Mattancherry section with local specialties that changed daily. It allowed me to sample a wide variety of Kerala and Kochi food, almost all of it entirely new to me! When I mentioned to the F&B Manager that a couple of dinner dishes weren't quite to my taste, the culinary team made it their personal mission to get things right. Chef Rohit even custom-made a brilliant, light edamame and cucumber salad for me—which was so good my husband ordered the exact same thing for dinner—and personally checked in on us with a warm laugh when we dined at the History Restaurant.

The standalone moments of thoughtfulness were what truly set them apart. When we left the hotel for a one-night backwater cruise, I told the manager to throw away an opened bottle of red wine from our mini-bar. Instead, she insisted on keeping it in the fridge for us and had it waiting when we returned the next day. That same manager even helped arrange my birthday dinner at The Rice Boat at Taj Malabar, informing the staff there so we were treated like royalty from the moment we walked in.

Combined with the morning yoga taught by a senior teacher, the complimentary evening cruise, and the guided history walk, it was an unforgettable stay. Brunton Boatyard is a gorgeous and comfortable property, but it is the warm, genuine, and deeply caring staff who truly make it special.

We are already planning our next visit to a CGH property!