- Sri Lanka Holidays
- Colombo
- Renuka City
1/30
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Renuka City
Sri Lanka, Indian Ocean
Colombo
This hotel is located in the city of Colombo, which is the gateway to the enchanting island of Sri Lanka. Guests can easily reach all major spots within the city centre in a few minutes by car. Katunayake international airport lies approximately 1.5 hours away. The small and elegant hotel comprises of 73 double and eight single rooms. Facilities on offer include two restaurants, a bar and a cocktail lounge. Moreover, guests can enjoy games room, a TV lounge and four conference rooms. The rooms all come fully-equipped as standard featuring either a balcony or a terrace. The air conditioning is centrally regulated. Leisure options include an outdoor swimming pool. An entertainment programme is also offered on an occasional basis.
Facilities
- Fitness
- Game room
- TV lounge
- Parasols
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Indoor freshwater pool
- Poolside snack bar
- Restaurant
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
3.5 Very Good801 reviews
Excellent
22%
Very Good
42%
Average
25%
Poor
6%
Terrible
5%
Location
Cleanliness
Service
Value
Avoid this hotel at all costs / Hotel a evitar
This is by far the WORST HOTEL AND STAFF I have ever experienced.
We have just had an extremely unpleasant experience, and I would like to share it.
When we checked out, the receptionist told us they needed to inspect the room. We said that was absolutely fine. About a minute later, they came back claiming that the hairdryer bag was missing. We were completely shocked because the bag had been inside the wardrobe together with the hairdryer.
After several minutes of them accusing us and us repeatedly denying any responsibility, we decided to open all of our backpacks and suitcases in front of them. They could clearly see that we did not have the bag, yet they still insisted that it was missing from the room and demanded that we pay 5,000 LKR (around €13).
We flatly refused because it was obvious what they were trying to do. We asked them to call the police, but they refused.
Meanwhile, our driver and our friends had already been waiting outside the hotel in the van for 30 minutes so that we could continue our holiday to Sigiriya. Not wanting to delay our departure any further, and knowing that waiting for the tourist police could easily have cost us another two hours, I finally paid the 5,000 LKR.
Before leaving, I told them that they were extremely unpleasant and incredibly rude, and that this is simply not the way to treat guests or tourists.
We are convinced that a member of the staff removed the bag so they could later charge us for it. We ended up paying because, in the end, they had our credit card details.
DO NOT STAY AT THIS HOTEL. WE BELIEVE THEY MAY BE SCAMMING THEIR GUESTS.
I have travelled extensively throughout Asia, although this is my first time in Sri Lanka, and I have never experienced anything like this anywhere else.
I sincerely hope this review helps other travellers avoid going through such an awful experience. ——————- Es el PEOR HOTEL Y STAFF que nunca he conocido. Acabamos de tener una experiencia súper desagradable, os comento: En el momento de hacer el check out nos dicen que tienen que chequear la habitación a lo que respondemos que sin ningún problema. Al minuto nos dicen que falta la bolsa del secador de pelo a lo que respondemos con asombro que la bolsa estaba junto al secador dentro del armario. Después de un rifi-rafe de acusaciones por su parte y negación por la nuestra. Decidimos abrir nuestras mochilas y maletas delante de ellos. Ven que no tenemos la bolsa pero aún así insisten que la bolsa no está en la habitación y que tenemos que pagar 5.000 LKR (unos 13€).Nos negamos en rotundo porque vemos claramente la jugada que quieren hacer y les pedimos que llamen a la policía algo que se niegan a hacer. El driver y nuestros amigos llevaban esperando en la puerta del hotel dentro de la van 30 minutos para continuar nuestras vacaciones con destino Seguiriya. Para no demorar más la salida y viendo que podíamos perder dos horas si venía la policía turística, he pagado los 5.000 LKR, antes de irme les he dicho que era un personal muy desagradable y muy muy mal educados ya que así no podían tratar a los clientes/turistas. Estamos seguras que la bolsa la han cogido ellos para cobrarnos una multa después. Hemos pagado porque al final tienen los datos de la tarjeta bancaria. NO VAYÁIS A ESTE HOTEL PORQUE PRESUNTAMENTE ESTAFAN AL CLIENTE. Estoy acostumbrada a viajar por Asia aunque es mi primera vez en Sri Lanka y jamás me había pasado algo parecido en ningún otro lugar. Espero ayudar con esta reseña para nadie pase por esta mala experiencia.
Review by gemmgar Oviedo, Spain
Food poisoning?
The food and drink I ordered (pasta arrabiata with cola) did not taste off and seemed ok. But later when I went home I got a stomach ache. The next day flu like symptoms and I was not able to eat until the evening. Clearly something was not right with the food.
Review by freetraveller2021 Slough, United Kingdom
Not recommended if you want clean & friendly accommodation.
The location & pool were the only positives. Poor reception customer service, dirty rooms, low value for money. Not recommended if you have alternative options available. UPDATE: 5 days later and this hotel is now attempting to double-charge us (we paid in full at check-out and now they claim we were a no-show). Poor form. Not recommended.
STAY AWAY!!!
Book this hotel if you LIKE: a. smell of mildew/mold as soon as you walk in the lobby and room (filters not replace in years??) b. rude, arrogant, and unprofessional reception staff employees c. a lame manager (male) d. doorman/bellhop that ask for a tip when they escort (so unnecessary!!! ) you to your room e. noise from a construction site across the street f. loud housekeeping staff in the hallways at 8 am g. noisy, clanging AC in room h. stained room furniture I. dirty carpet underneath/around bed ( long black hair all over it-I am bald-obviously not vacummed ) j. WANT TO BE MANAGERS at reception k. lame breakfast
Good standard quality hotel, uneven hot water
Good- —Friendly Front Desk staff (plus the Bell staff). —Comfortable bed. —The room size was big. —The bathroom size was nice (and like the design too). The shower size was gigantic. — Breakfast was just OK. Made to order omelets (from the kitchen). Food is clearly oriented to an Eastern palette and not Western. —The infinity pool on the roof is very nice. —WiFi was only good (not great) - bandwidth issues I suspect. —Air conditioning was very good. Maybe too good. The thermostat was weird - sometimes you could control it, and other times not. —Water pressure was good (sometimes a bit uneven, though). —There is both a full supermarket right across the street plus a Burger King. Also, there’s a coffee / pastry shop just a few minutes walk away. —Everything in the hotel looked clean, but overall, you can tell things are outdated. —There’s a train station five-minute walk away. But for any long distance train (such as to Kandy or Galle), you need to go to the main train station (Fort Railway Station) downtown.
Bad- —The water temperature was uneven - it is only hot for the first couple of minutes, then turns down to warm. But it was warm enough to take a shower. Interestingly, there’s a hot water button near the door which needs to be kept on (maybe it controls an Instahot unit?) — Despite the hotel website showing two (disposable) plastic bottles of waters in the room, there were no bottles. Instead, there’s a metal thermos filled with water. One might assume it’s bottled water instead of tap water, but that’s a big assumption (and not worth willing to chance getting a 3-5 day case of stomach sickness). Also, I don’t trust that these bottles are properly sanitized.
Comments/Suggestions- —The hotel is split and is divided by a small ally/road. It is linked by an over-the-road covered hallway bridge. —The hotel wanted $42 USD for an airport pick (which I thought was very high). I took an Uber instead for about 1/3rd the cost. The hotel is about 30 minutes from CMB airport. —Not related to the hotel, but beware of prolific Tuk Tuk scams here in Colombo (Google for more info). Even an experienced traveler like myself (148 countries) got bamboozled into a quick trip.
Summary- I would stay here again.
Review by GSTgst Plainsboro, New Jersey
