Fair View Hotel

staff don't know about customer hospitality,I have very bad experience with Fairview Hotel. They always disturbing to their customers

We stayed at this hotel on two occasions, on both times it was disappointing with the room, on the first occasion we stayed for two weeks, after three day's there was a humming noise came from the electricity distribution box, we reported this and an electrician came and checked and told it's a vibration and it was fixed, later in the night it started again and we couldn't sleep. The next day i reported this to the reception, and the same electrician came and said the wire fixing is rusted and he has cleared the rust. The noise appeared again and the next day another electrician came and he removed the cover of the distribution box and was fiddling with it and told us it's fixed, but still the noise was present, when questioned he told that all the rooms in the hotel has the same problem and we have to adjust with it. We didn't like his comment's. The next morning i informed the reception and they sent another engineer, who inspected it and told the circuit breaker need to be change and he did that. We were very disappointed with this as it took them to deal with this issue for four to five day's. They did not offer any apology or compensate for the disturbing stay. How ever we checked out.

We rebooked into the same hotel for another week, on the first night, about 1:30 am the air conditioning system was making a loud noise, called the reception and a man came and told us that it's very noisy and offered to move into another room just for the night. We couldn't sleep in that room as we had all our belonging's inside the other room and was wider awake.

Next morning informed the reception and came in contact with the maintenance manager, he sent an electrician and he removed the entire unit and was repairing it, this was very uncomfortable for us as we needed to rest. It took more than an hour to sort this issue.

When i asked for compensation for the first night of stay, the Maintenance Manager and an electrician came to the room and was telling that this was the first time that he is hearing that someone is asking for compensation or reduction for the inconvenience. He then went on to say that the hotel has bought some A/C units to replace, and also said that some equipment they have bought is faulty and the hotel is unable to claim compensation. I told him that it is nothing to do with me as i am a guest. When speaking to few staff at the hotel, they also confirmed that they have issues with the A/C units and plenty of guests have complained before.

On reviewing some of the previous guests, it is apparent they have complained before with the same noise issue coming from the A/C. I think the hotel is turning a blind eye, the maintenance manager 's attitude and rudeness is very un professional. He came across me on two occasions and did not even say good morning or hello. Another day while we were resting a maintenance person appeared in the balcony window without warning. He was washing something and looking inside the room, again no apology. It was very embarrassing. Next morning i told a staff in the restaurant about this incident , he said may be he was cleaning the A/C back unit which is located outside the rooms, he also said that they have been told to inform the guests before doing this, but they don't listen. he told me to report to the reception, but we did not.

I asked to speak to the General Manager i believe his name is Mr Perera, but he is no where to be seen.

The hotel need a well deserve refurbishment, the corridor to the bedroom's need updating, the old carpets smell.

I have sent two email's to the hotel requesting the name of the Maintenances manger name, but the have not replied.

Despite this all the other staff were very polite, and very helpful, they all had a pleasant smile. The restaurant staff was very good.