Outrigger Mauritius Beach Resort

Very disappointing experience — not what we paid for We booked a relaxing massage for two at Navasana Spa through Ticketbox, expecting the level of service you would reasonably associate with a resort like Outrigger. Unfortunately, the experience was extremely disappointing. On arrival, we were asked to complete a form specifying the massage intensity we wanted and indicating areas where we did not want to be massaged. Fair enough. What was not acceptable was being told afterwards that the intensity we selected came with an additional charge. This was never made clear when we booked the treatment. We had already paid for a relaxing massage, only to discover at the spa that apparently the massage experience we expected required extra payment. We refused to pay the additional charge. What followed was even more disappointing. Instead of receiving a proper massage, we essentially received an oil rub. There was very little actual massage technique, pressure or therapeutic work involved. It felt like the treatment had been deliberately reduced simply because we declined the unexpected surcharge. For a spa operating within a resort of this standard, this is simply not the experience we expected. If different levels of massage are available at different prices, that should be clearly communicated before booking, not introduced at the treatment room. And honestly, it leaves us wondering: would the same thing have happened if we were tourists rather than locals? Is this simply how local customers are treated? A spa treatment should leave you feeling relaxed and valued. We left feeling disappointed and questioning what exactly we had paid for. Based on our experience, I would not recommend booking this treatment unless you first clarify exactly what is included and whether the intensity you request will suddenly incur an additional charge.

Very good service specially from Dinson and his cocktails👌..Good vibes at V47😎