Jalsa Beach Hotel and Spa

I had a lovely one-night stay at the hotel. Thank you to the staff for the warm welcome, friendly attitude, and excellent service. I truly appreciate your hospitality!

Altogether really nice place, we had a nice stay and the weather was mostly beautiful. The food was awesome and the place is really peaceful. The cleanliness of the room was also a 10 out of 10 and all staffs were lovely, especially on our arrival we had been welcomed by Shania. She was really amazing explained everything to us into details and replied to our every question and helped us whenever we needed something. So a big thank you to her and all the lovely staffs, will definitely be back. Only issue we had was with the dogs barking at night but we understand that it’s not really the hotel’s fault

A good stay with plenty of potential for improvement

We recently stayed at the hotel and overall had a good holiday. The staff were kind, friendly and welcoming, and there are definitely many positive things about the hotel.

However, we also feel that there is quite a lot of potential that is currently not being fully utilised.

The rooms are large and spacious, which is a great advantage, but they are not particularly well designed or practical. We missed having somewhere to put our suitcases. A proper luggage bench would have made a big difference, rather than having to leave our luggage on the floor. There was a wardrobe, but with only five hangers per person, that was not really enough for two guests.

The bathroom had clearly seen better days. The shower was leaking, causing water to run onto the other side, and the shower had not been properly descaled before our arrival. More attention to maintenance and cleaning would make a noticeable difference. Unfortunately, the general level of cleanliness was also not quite what we would expect.

The hotel was also very poorly soundproofed. We could hear the alarm clock from the room next door, and on several occasions we were woken during the night by barking dogs. One night, we eventually called reception and asked them to do something about the noise. They did respond, which we appreciated, but it made us wonder why this was only addressed after a guest had become frustrated enough to call.

The food was okay and there was some variation throughout the week, but we did not feel that we experienced as much authentic Mauritian cuisine as we had hoped for. Much of the food was quite heavily Indian-inspired. It was generally tasty, but the flavours became somewhat repetitive. At one point during our stay, the food seemed to change and not for the better. The selection was noticeably more limited, particularly at breakfast and afternoon tea. It almost felt as though there had been a change in the kitchen, with a different approach and perhaps less attention to detail. This was a shame, as the food had been better earlier in our stay.

The pool and beach area were definitely among the highlights. It was beautiful, peaceful and very relaxing. However, we feel that the service around the pool could be significantly improved. Although the staff were very friendly, we missed the feeling of being genuinely looked after. It would have made a huge difference to have someone walking around occasionally, checking on guests and offering drinks or other refreshments. At the moment, everything has to be ordered at the pool bar and carried back to your own sun lounger. There is also a great opportunity to elevate the drinks offering. In such beautiful surroundings, why not make the experience feel a little more special? Fresh coconuts, for example, or a beautifully presented Piña Colada served in a nice glass with a small umbrella and a piece of pineapple would instantly create a much more memorable holiday atmosphere. These small touches could make a surprisingly big difference to the overall experience. As someone who works in the hotel and restaurant industry myself, it is difficult not to notice all the small things that could make a significant difference to the guest experience.

The hotel genuinely has a lot of potential, but we feel that much of it is currently being missed.

One of the absolute highlights of our stay, however, was meeting Jeni. She is an exceptional example of what true hospitality should be. She is incredibly service-minded, takes responsibility, genuinely cares about her guests and takes pride in helping wherever she can. Her dedication and warmth really stood out to us, and she deserves a great deal of recognition for the person she is and the way she represents the hotel. We can honestly say that our holiday would not have been the same without her. She made us feel seen, welcomed and genuinely cared for, and she was by far one of the most memorable parts of our stay.

Overall, we had a good holiday and enjoyed our time at the hotel, but there is definitely room for improvement.

The hotel has beautiful surroundings, spacious rooms and lovely staff — with a little more attention to maintenance, cleanliness, food quality and, especially, personalised service, it could become a truly special place to stay.