Pine Bay Holiday Resort

Bellmen team was the most helpful, everyone else, unfortunately, are not helping, not smiling, not kind. Room is very dirty. Housekeeping is not cleaning room at all. Only changing the bed sheet, towels. The old furniture which was never changed since the opening I guess, was extremely dirty full of dust (pictures attached). Dirty caps were in the room for 3 days. Not a 5 star hotel at all. Locations is beautiful. Atmosphere at the beach was bad because the of the quality of the guests (not because of beach itself). Guests are fighting for the sunbeds, keep moving sunbeds to the front more close to water by disrespecting other guests, mostly loud Russian speaking guests who doesn’t know how to behave. Food at the restaurant is great and tasty

Unbiased review from myself and partner from England, firstly I would question some of the reviews on here are actually genuine and not from staff . The place/ resort is very big , lots of slides and two very good pools, beach is ok but we went off season and still had too reserve sunbeds otherwise they were gone, dread to think what it’s like during peak season, rooms are outdated and worn , but I’m not overly worried about that as I don’t come on holiday to stay in my room. The food though isn’t great I’m afraid, they struggle to cater for the large numbers this resort holds, food was very hit and miss, mainly a miss, often not warm a majority of the time, also it was like unorganised chaos at meal times, every man for himself, a lot of meal times not respected people going in 20 minutes early most nights probably trying to get hot food. Really need to look at sorting out the food issues, positive we had a al carte at the Turkish restaurant and it was brilliant, so they do know how to deliver decent hot food . Visit turkey twice a year and this wasn’t a great experience I’m afraid, talking to the few other English guests they had similar experiences. If you have kids it would be great as there are lots of things put on for them, entertainment team are good as well, but us the food let it down hugely

We have just returned from another amazing 11-day holiday at Pine Bay Kusadasi, and once again, we leave with nothing but wonderful memories. This was already our 4th stay at Pine Bay in just two years, and every time we come back, it feels more and more like coming home.

One of the things we appreciate most is the incredible staff. Everyone is so friendly, welcoming and genuinely caring. It is such a lovely feeling to be recognized and remembered when you return. You are not just another guest here – you really feel valued.

This time, we were especially surprised and grateful to receive a complimentary upgrade to a larger and even more beautiful room because we have now reached VIP status. What a wonderful gesture and such a lovely way to make us feel appreciated! ❤️

Whenever there is a little problem or something we need help with, the staff are always ready to assist and solve it immediately. Nothing seems to be too much trouble, and that makes such a difference when you are on holiday.

For us, Pine Bay is no longer simply a place where we stay. It has become a place where we feel comfortable, relaxed and truly at home. The combination of the beautiful surroundings, the atmosphere and, above all, the wonderful people makes us want to keep coming back.