Ladonia Hotels Adakule

Terrible hotel – avoid, especially with children.

Our room flooded, we had to change rooms, and in another room we were repeatedly bitten during the night. The food was poor, there was very little variety, the pool toilets were dirty, and there was no proper baby-changing area.

The worst part was the way the hotel handled our complaints. They were dismissive and refused to offer any refund or proper solution.

Lastminute.com eventually stepped in and refunded us £200 themselves, which says a lot about how bad the situation was.

This holiday was stressful instead of relaxing. I would never return and I strongly recommend choosing another hotel.

I honestly do not know where to begin with this review because “disappointing” does not even come close to describing what my family experienced at Ladonia Hotel Kusadasi.

We booked this holiday expecting a 5-star hotel. What we got was an absolute disgrace. I would genuinely struggle to call this a 2-star hotel, never mind 5-star.

We arrived with our three children after travelling in 40°C heat, and were given a room with NO AIR CONDITIONING, only TWO BEDS for a family of FIVE and NO TOWELS.

The room was absolutely disgusting. The bathroom was filthy, there was mould in the shower, a leaking toilet, marks and dirt all over the walls, filthy bedding, stained mattresses, ripped curtains and disgusting carpets. The fridge/minibar didn't work and, unbelievably, the door lock was hanging off.

We complained. We raised the issues. We asked for help. Eventually, after TWO DAYS, we were moved to another room — only to discover that the second room was somehow EVEN WORSE.

This wasn't a case of being fussy or expecting luxury. These were basic standards of cleanliness, hygiene and safety that were simply not being met.

And then there was the food. Food was being left uncovered with flies all over it. We saw bugs crawling on tables during dinner, and there were cockroaches around the restaurant area. Members of our party became ill after eating at the hotel. As a parent, you can imagine how frightening and upsetting it is to watch members of your family become unwell while you're abroad, particularly when you have children with you.

The toilets were absolutely revolting. We encountered human waste, used sanitary products and no toilet paper. These were not isolated little issues — this was an ongoing problem with the basic hygiene and cleanliness of the hotel.

Then there were the safety issues throughout the property — broken tiles, uneven flooring, loose slabs, dangerous steps, poor lighting and unreliable/unusable lifts. And if all of that wasn't bad enough, the SWIMMING POOL WAS CLOSED AFTER SOMEONE DEFECATED IN IT.

Let that sink in.

This is supposedly a 5-star hotel. At this point, we were genuinely horrified and extremely concerned about the health and safety of our family.

And then came the complete lack of support from Love Holidays. This is something I am particularly angry about.

While we were actually AT THE HOTEL, we contacted Love Holidays customer services EVERY SINGLE DAY. We didn't wait until we got home and complain because the holiday wasn't perfect. We were contacting them during the holiday because we genuinely believed the conditions were unsafe and unacceptable for our family. We repeatedly explained the situation. We told them about the filthy rooms, mould, disgusting toilets, unhygienic food, flies, bugs, cockroaches, broken facilities, safety concerns and the fact that members of our party had become ill. We asked them to MOVE US TO ANOTHER HOTEL. We were desperate for help. And what were we repeatedly told? We didn't meet the criteria. I find that absolutely unbelievable. How can a family report these conditions, report illness, provide evidence and repeatedly explain that they do not feel safe remaining at the property — and the response is simply that we don't meet the criteria to be moved?

What exactly DOES have to happen before someone takes a family's health and safety seriously? We were left feeling completely abandoned by the company we had trusted to arrange our holiday. This wasn't about wanting a nicer room. It wasn't about not liking the food. It wasn't about the hotel not looking like the photographs. We were reporting serious hygiene and safety concerns, and we had photographic evidence to support what we were saying. Instead of being helped, we were left to deal with it ourselves while abroad with our children. This holiday was supposed to be a chance for our family to relax and make memories. Instead, we spent our time complaining, chasing customer services, worrying about illness, worrying about our children's safety and trying to get someone to actually listen to us. We have extensive photographs showing the condition of the rooms, bathrooms, food areas and facilities, as well as evidence of the issues we reported. I am absolutely furious about the way this was handled. A hotel can have the odd issue. Things can go wrong on holiday. I completely understand that. But this was issue after issue after issue, and when we asked for help, we were effectively told “no” and left there. 5-star hotel advertised. 5-star experience? Absolutely not. This hotel was dirty, run-down, poorly maintained and, in our experience, presented serious health and safety concerns. And the response from Love Holidays was just as disappointing. If you are considering booking this hotel, PLEASE THINK TWICE. Especially if you are travelling with children.

I would not stay here again if you paid me, and after this experience I would be extremely reluctant to trust Love Holidays with another family holiday either.

THIS IS NOT 5-STAR.
THIS IS NOT ACCEPTABLE.
THIS IS NOT HOW A FAMILY SHOULD HAVE TO SPEND THEIR HOLIDAY. AVOID.

Hotel is very run down and extremely dirty. No house keeping at all. Have to keep asking for fresh towels but sometimes they were not dropped up. No line to reception as the phone are disconnected in the room. Food is not good either. We had to eat out every night. Lobby is nice but after that the hotel is dirty. Definitely not a nice place to stay.