Batihan Beach Resort

If there is one reason why we would love to return to this hotel next year, it is undoubtedly the animation team. ❤️ Koko is an absolutely amazing person and team leader who became a friend during our stay. Daniela, Dream, Ozi, and Rio were equally wonderful. They were always around, genuinely engaging with guests, making conversation, organizing a wide variety of activities, and creating an atmosphere in which strangers became friends. Everything was exceptionally well organized. Activities started right on time, the schedule was followed, and the team consistently delivered. They organized an Oktoberfest festival that brought the entire hotel together, different shows every evening, a children's festival, and so much more. These are people who put their hearts into their work, and their energy seems truly endless. Having previously worked in the tourism industry and experienced the standards of a company like Neckermann, I understand how demanding this job can be, especially towards the end of the season. That is precisely why I have so much respect for the level of professionalism, dedication, and enthusiasm this team demonstrated.

Unfortunately, the same positive experience cannot be said about every aspect of the hotel. Our arrival was rather disappointing. The reception staff seemed irritated and unwelcoming. When I asked how to connect to the Wi-Fi, I was met with the response, ,,After check-in, don't you understand?” I understand that a large group of tourists was arriving at the same time, and that this can be stressful, but there is no excuse for speaking to guests in such a disrespectful manner. On another occasion, when we asked whether our room was ready, we were simply pointed away with a finger. This is not the kind of welcome guests should receive.

The service in the restaurant was also underwhelming. The waiters generally seemed unfriendly and rarely approached us to ask whether we needed anything. We often had to look for water ourselves. While the food itself was excellent, the service certainly left room for improvement.

Speaking of the food, this was definitely one of the hotel's strong points. There was a good variety of dishes, including an outdoor grill, the food was delicious, and the trays were replenished regularly. There was always something available, and we genuinely enjoyed the meals.

Overall, this holiday was a mix of disappointing service and truly wonderful memories. The hotel has areas that need improvement, particularly when it comes to guest relations and restaurant service. However, the animation team turned an ordinary holiday into something genuinely special.

A response to RhianWyn8’s review of October 4 regarding the animation team. :)

Since Tripadvisor does not provide an option to comment directly under another guest’s review, I am sharing my response here to offer a different perspective based on my own experience at the hotel.

I have to disagree with this review, as it gives a rather misleading impression of the animation team's work.

During our stay, plenty of guests actively participated in the activities, and the Oktoberfest festival brought the entire hotel together. It was a genuinely great atmosphere, with people socialising, having fun and enjoying themselves. The team wasn't simply entertaining itself, as you suggest - they were creating opportunities for guests to connect and make memories, and they did an excellent job of it.

Of course, not everyone enjoys music, activities or a lively atmosphere, and that's perfectly fine. However, this is a resort with an animation programme, and guests who prefer peace and quiet have alternatives, including the relaxation pool, the beach or their own rooms.

Our room was actually opposite the DJ booth, and we couldn't hear the music with the balcony door closed. So the suggestion that the entertainment made it impossible to relax seems rather exaggerated, at least from our experience.

It's absolutely fair to express personal preferences and give constructive feedback, but there's a difference between saying that a particular style of entertainment isn't for you and suggesting that an entire team is doing a poor job. The number of guests who joined in and the atmosphere during events like Oktoberfest clearly showed that many people appreciated what the team was doing.

You don't have to enjoy the entertainment yourself, but that doesn't mean it's fair to dismiss the experience of everyone who did. The animation team worked incredibly hard, brought people together and made our holiday unforgettable. They deserve credit for that, rather than being portrayed as a group that cares only about making noise and filming themselves.