- Turkey Holidays
- Kusadasi
- Arora Hotel
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Arora Hotel
Turkey, Europe
Kusadasi
This hotel is located approximately 200m from the beach and 6km south of the resort of Kusadasi, and 87km from Izmir Airport. A selection of bars, restaurants and nightclubs lie within 3-4km of the hotel at Ladies Beach and in the resort centre there is a vast choice of shops as well as the port where large cruise ships call in on daily visits.
The air-conditioned hotel comprises a total of 92 rooms of which 1 room has wheelchair access. Facilities include a foyer with a 24-hour reception desk, a safe, a currency exchange facility and a lift in addition to a hotel shop, a bar, a disco, restaurant, conference facilities and public Internet access. It is possible to take advantage of the room and laundry services for an additional fee and there are parking facilities for those arriving by car.
Each of the rooms features an en suite bathroom with a hairdryer, a French/ twin bed, a telephone, satellite/ cable TV, an Internet connection, a minibar, a hire safebox and a balcony or terrace. Individually controllable air conditioning comes as standard.
In the outdoor complex is a swimming pool with a children's paddling area, a poolside snack bar and a sun terrace to make use of. Further leisure offerings include an indoor pool, hammam, a sauna and massage treatments. It is possible to work out in the in-house gym, as well as to play table tennis.
An open buffet breakfast is on offer to guests each morning; lunch and the evening meal may be taken à la carte and there is also a buffet for the evening meal.
Facilities
- Billiards
- Spa treatments
- Massage*
- Steam bath*
- Sauna*
- TV lounge
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Poolside snack bar
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
3.5 Very Good701 reviews
Excellent
40%
Very Good
23%
Average
15%
Poor
9%
Terrible
13%
Location
Cleanliness
Service
Value
definitely not as portrayed
We recently returned from our second stay at this hotel, hoping perhaps it had been refurbished since our last visit two years ago. Unfortunately, nothing had changed. The beach, snack bar, and pool remained dirty and in a poor state of repair—thankfully, they were not open during our stay. The beach itself was uninviting. Our accommodation was a not very clean duplex room sleeping four, clearly in need of renovation. The lower level was cramped, with very little space between the beds and the stairs, forcing us to squeeze past and resulting in several bruises. We never ventured onto the balcony because it was unclean (there was a cake still on the floor upon our arrival and still there when we left) and the view was unappealing, with rubbish and a building site. The upper floor was spacious but also in need of repairs. The main pool area was the only part that resembled the photos on booking sites. Staff members varied some were friendly and helpful, while others were rude. We overheard one guest being told to "f... off" by the DJ, who obviously did not want to be there that evening. Only one dining room in the main building was open; the other area, where the BBQ is located, looked abandoned and was used as storage. The breakfast offered was typical for Turkish hotels. Lunch and dinner options were limited, but what was available was acceptable. I didn't try the afternoon snacks, as they did not look appetizing.
In summary, this hotel needs significant attention; it was dirty and far from the condition shown in the booking photos.
Nightmare at Arora hotel
We were staying 10 days from 06.10-16.10 (2 adults plus 2kids) Place is terrible, very dirty rooms in bad condition and with no equipment to make life easier. We got room with the view on dirt and building construction, I died inside when I saw it in the morning ( we arrived in the night so I couldn't see anything around) It was raining 2 days and water was dripping loudly from ceiling waking us up. In the morning I asked to be moved, we got another room with the same horrible view, equally dirty, musty, dusty, I was using my flip flops all the time to don't get my feet dirty from sand and other debris. In the "new " room water was dripping also when was raining but in the shower so yay... improved 😆 I was hoping that at least we can spend nice time , they had sauna, inside pool , massage, Turkish bath, beach beside hotel , pool slide for kids .... nope... many things was out of order or abandoned. Slide was working twice a day for half and hour. Small pool beside the beech was full of some debris, leaves, little branches, bar beside is closed , nobody from staff was working in this area. Hotel beach its total disaster for at least 3 years (we meet people who was there 2 years ago and they said that this beach was in that condition that time as well , and nothing changed) You will see for Yourself, I will put photos... Area beside inside pool didn't invite for spending time in there, was deadly quiet, no music, little bar in the corner closed, couldn't get a drink... it was like going into the morgue... Wasn't pleasant spot to spend time , I couldn't stay there . And with the little effort that would be la ovely place for chill out... Turkish bath room had big mould on the ceiling, I just get in and get out... No animation in the evening, we asked sometimes for music so we could at least dance, make our own party.. Without asking they were turn off music 17.00 for example... There was nothing to do then, end of the evening. That was so sad and depressing... hotel is old , needs renovation and serious cleaning. I mean, It's not their fault that they had huge building construction just beside them...but they should do hotel as nice and inviting as possible, something for guests so they could spend time nicely and reallyenjoy the moment. In this hotel You can only stay beside the big pool with a cocktail all day - nothing else to add to Your day unfortunately. I never been in a hotel like this before..😅 I was speechless first 3 days of stay, I wanted go home. Food was good, I liked everything, probably not for English people because they use salt, pepper and herbs... dishes have proper taste. There was little selection but for me that was ok . For kids not so much ( they usually picky eaters) was very little in the menu, no chicken nuggets, no ice cream, no pizza ...fries were some days good, other days very dry and oily. They could do better for kids for sure. They could have pasta every day, sometimes pancakes, few times chicken burgers but that's it for the choice so we went for pizza to a restaurant . Staff was nice and friendly but they could not do much in the place that dying and bleeding slowly. Like my boyfriend said it was not All inclusive, it was All excuse me... Keep Your hard earned money and go somewhere else. They really need to decide if they want to keep this place or close it down permanently. It was a big rip off... All the photos and videos online shows something COMPLETELY DIFFERENT and this is just so wrong on many levels to deceiving people like that. Not ok at all... I was waiting for proper holidays 3 years, foe me it wasn't cheap. And this is what I got.. Enjoy the photos 😅 P.S. we meet amazing people so they save that time for us, we had some good fun. But not thanks to Aurora Hotel unfortunately.
Horrendous hotel
We had a holiday in May 2024 to Eftalia Aqua Resort which was beyond our expectations, we thought we would try another part of Turkey in 2025 so booked the Arora Hotel Kusadasi and have been fighting the travel company and the hotel for a refund on just the hotel not the whole holiday as what we experienced was absolutely shocking, below are pictures and a list of what was wrong with the hotel, NEVER EVER would we return or recommend the hotel to anyone!!!
⚠️ You have been warned ⚠️
Property is run down, cracks in walls, rooms are dated •Broken tiles •Loose hand rails •Noisy air con that was supposedly fixed that day a day was still broken when we returned despite staff being adamant it had been fixed. •Food is diabolical - not fit for dogs! We hardly are in the hotel. Not once did we have breakfast after seeing what was available and we had to shop at the local SOK for provisions due to hunger and no water available unless purchased. •Broken hairdryer •Floor separating •Dirty sheet despite house keeping attending •Mould on bedding •Blood splatter on sheet and pillow case (not ours) •Broken elevator always being mended. •Fan in elevator broken •Some staff are over friendly (touchy feely) •Table tennis but ping pong balls, games you have to pay for •No mini bar even though all inclusive •Water is 2 bottles on arrival then pay for further bottles •Vanity units not secured in bedrooms •Fridges are full of ice but have no freezer •Lack of coat hangers only 3 some are broken •No tea or coffee provisions in rooms •2 paper cups in room on arrival no tea/coffee facilities •No extra pillows available on request •Hygiene is not great •Telephone in room does not work •Hand rails loose and broken around the hotel •The smaller pool was empty and dirty not as advertised on website •Beach is dirty littered with sea weed and rubbish, about 30ft long 20ft wide •No carpet in rooms as advertised •Swimming pool is not maintained regularly •Indoor pool area is dark and dingy not as advertised •Lower pool was empty until way into our second week, then it was filthy with broken sunbed area •WiFi cuts off and does not connect period sometimes •No evening entertainment as advertised in pictures. •There is no disco, just same music every night via the same person with a microphone and YouTube •Everything shuts off at 11pm so no drinks after 11pm •House keeping comes in folds duvet up, wipes floor over, new towels if youre lucky and goes, no nice bed decoration like other hotels we have been to in Türkiye •Lights behind and above the beds do not work •Dusty light shades by beds, cleaning is not on point •Loose door stopper just sat on the floor to stop door handle hitting the wall which already has damage to it. •Personal information left on the front desk for all to see •Bedroom curtain hook hanging off the wall •Bedroom curtain hanging off of the curtain rail •Kitchen staff smoking in the kitchen, this was seen but could not take any pictures due to being with staff members •Flushing the toilet then caused the sink to gurgle and the smell of raw sewage came up out of it. •Kids club is a shed by the pool of which children are made to stay in there and not allowed to leave. •Some staff too over friendly •Felt like a Turkish Haven site, definitely a hotel for foreign people, not even a handful of English people anywhere.
The pictures added are just some of those that were taken. The hotel and holiday company took no responsibility at all.
Had this been our first experience of Türkiye we would not have gone back, We hope to visit again but stick to the areas we know are nice.
GOOD LUCK IF YOU STAY HERE!!!!
Worst holiday EVER!
We thought we would try another part of Türkiye in 2025 so booked the Arora Hotel Kusadasi and have been fighting the travel company and the hotel for a refund (which the travel company said we would get nothing then paid us £135.00 out of no where!) as what we experienced was absolutely shocking, below are pictures and a list of what was wrong with the hotel, NEVER EVER would we return or recommend the hotel to anyone!!!
⚠️ You have been warned ⚠️
Property is run down, cracks in walls, rooms are dated •Broken tiles •Loose hand rails •Noisy air con that was supposedly fixed that day a day was still broken when we returned despite staff being adamant it had been fixed. •Food is diabolical, we hardly are in the hotel. Not once did we have breakfast and we had to shop at the local SOK for provisions due to hunger and no water available unless purchased. •Broken hairdryer •Floor separating •Dirty sheet despite house keeping attending •Mould on bedding •Blood splatter on sheet and pillow case (not ours) •Broken elevator always being mended. •Fan in elevator broken •Some staff are over friendly (touchy feely) •Table tennis but ping pong balls, games you have to pay for •No mini bar even though all inclusive •Water is 2 bottles on arrival then pay for further bottles •Vanity units not secured in bedrooms •Fridges are full of ice but have no freezer •Lack of coat hangers only 3 some are broken •No tea or coffee provisions in rooms •2 paper cups in room on arrival •No extra pillows available on request •Hygiene is not great •Telephone in room does not work •Hand rails loose and broken around the hotel •The smaller pool was empty and dirty not as advertised on website •Beach is dirty littered with sea weed and rubbish, about 30ft long 20ft wide •No carpet in rooms as advertised •Swimming pool is not maintained regularly •Indoor pool area is dark and dingy not as advertised •Lower pool was empty until way into our second week, then it was filthy with broken sunbed area •WiFi cuts off and does not connect period sometimes •No evening entertainment as advertised in pictures. •There is no disco, just same music every night via the same person with a microphone and YouTube •Everything shuts off at 11pm so no drinks after 11pm •House keeping comes in folds duvet up, wipes floor over, new towels and goes, no nice bed decoration like other hotels we have been to in Türkiye •Lights behind and above the beds do not work •Dusty light shades by beds, cleaning is not on point •Loose door stopper just sat on the floor to stop door handle hitting the wall which already has damage to it. •Personal information left on the front desk for all to see •Bedroom curtain hook hanging off the wall •Bedroom curtain hanging off of the curtain rail •Kitchen staff smoking in the kitchen, this was seen but could not take any pictures due to being with staff members •Flushing the toilet then caused the sink to gurgle and the smell of raw sewage came up out of it. •Animation/kids club was non existent just a small shed by the pool area. •We were the only English family there for a week, on our second week some more English arrived and we did warn them not to have high expectations.
In conclusion, this holiday did not meet even the most basic expectations of cleanliness, safety, service, or advertised features. We feel completely let down, misled, and inconvenienced.
Ee are not the only ones to feel this way about the hotel, please read other reviews, and good luck if you decide to brave it!!
It’s a horrible hotel
The rooms are way too small. The pool always smelling like pee and chlorine. All the corners in the room are moldy and never cleaned. We stayed here for 10 days and the housekeepers never cleaned the shower or clean the dust on the counters. Sometimes the housekeepers would give us new towels but wouldn’t take the old ones . The wifi is very slow on the 6th floor. The inside of the flush is green from mold and the mirror in the bathroom is chiped around the sides. The hairdryer in the bathroom is broken and dangerous to use, there is no air conditioning or ventilation in the bathroom. The bathroom door got stuck twice. The ac is way too noisy to sleep. Don’t even get me started on the bedding, the material is like a towel and every morning my elbows were bruised . The water in the shower was barely running because there was no pressure at all. And if im not wrong they use the same water from the pool in the showers. And if you want to shower it’s either that you have to shower in boiling hot water or ice cold water.And once i was standing in the shower all soapy without water for 5 mins.The beach area was dirty and unsanitary. You only get one keycard per room and if you want another one you have to pay about 10€ . The housekeepers kept barging in at 7am to clean the room even if we had the do not disturb card on the door. The food was fine if your not a picky eater because the food choises were very scarse . Me personally, the whole time we were staying here i kept eating cereal, chicken nuggets and fries. And half the time the fries were half raw. When i went tk get some juice, somedays the machine was working and other days the labels were mixed up.Not to mention the language barrier between the staff because most of the staff doesnt speak english. The lifeguards by the pool are always on their phones. The snack bar is very hard to find in its very dirty. They also overbook the hotel. On our last day that was PAID after we checked out they cut off our wristbands and we couldnt get any food or drinks that we paid for . We checked out at 11 am and we had to leave for the airport at 6.45 pm and we just lost our money because we paid for the day we couldn’t use and enjoy.
