Arinnanda Hotel

My partner and i were staying there last week for 6 nights. We chose the hotel because of the good reviews and location. The room was fine since we had our own garden. But the bathroom wasn't equipped with anything, no shampoo, and liquid soap. The breakfast was way too disappointing for me, very limited choice, no coffee no egg selections. If you want an omelet, you need to pay for extra.

There wasn't any safe deposit box in the room, a little strange.

I wish we had stayed in a different hotel.

I recently stayed at this hotel as it was suggested by my room mate who was a guest of this hotel for the last 20 years in many different occasions. It was a good service/value hotel. The actual owner of the hotel unfortunately passed away a few years ago and now his son is managing the hotel - pretty poorly I have to say.

On our first night the electricity went off for 3.5 hours and when my roommate complained about it and the response was unacceptable. They said they had a very difficult year due to pandemic and that it was their decision NOT TO fix the generator this season because of financial concerns. Their prices have tripled from last year and still they preferred not to fix one thing that matters a lot to the guests. At the end of the day, it is a part of the guest's vacation.

1. We stayed at an economic room which meant that the room was not refurbished according to the hotel. We did not think that economic meant worn out and ripped towels and extremely dirty curtains and a dirty room. (Have photos to prove that which I will upload later on)
2. Don't get me wrong we agreed to the tripled prices due to the earlier experiences my room mate had but we thought the response we got was unacceptable. It was not a malfunctioning of the generator or any other electrical last minute issues. It was a risk they willingly took to make/save money in exchange for guest's comfort. While check out I asked the owner to compensate the discomfort they caused on our first night and at first he was reluctant to do anything and said no one else had made a complaint other than us and many other hotels experienced similar issues. Then he offered 20% discount from the first night only and I told him that it was not fair as the whole thing lasted 3.5 hours in a pitch dark hotel with no ac at 30 degrees celcius weather. Then he offered not to charge the first night. I was about to thank him for the gesture but before I got there he said " we were not able to please you on your stay and we would appreciate it if you preferred to not come back again". I was literally stunned and speechless as this is the first time I heard from a hotel owner asking a guest to not come back :) Great communication skills, great problem solving skills. I told him that I appreciate the suggestion but I wasn't planning on coming back anyways and added that this is not a way to treat a customer regardless of the complaint. Not fixing the generator was their choice so they should have been ready and willing to compensate it. That is how risk taking works.
3. I talked to locals about the pricing of the hotel and everyone without exception said that the hotel was not worth the price they are charging currently. But the hotel management said they had a rough year and now they are trying to make up the loss by tripling the prices and asking the guests not to come back again. Way to go and build up the business. They just lost 2 customers - at least.
4. I am not even going to talk about the poor breakfast they provide compared to the prices they charge.
5. There is no elevator in the hotel.
6. The pool area gets all the smoke and smell from the kitchen.