Hilton Dalaman Sarigerme Resort and Spa

Sad to say be will not be returning to the Hilton Dalaman after many visits over the last 10+ years. There are a number of reasons for this:

1. The level of service has greatly declined with staff lost to new hotels. No staff serving drinks around pool area, having to queue in lines for drinks at bars and cafes.
2. Drinks that were part of package before now classed as premium and charged extra, quality of house wines like vinegar.
3. The hotel is looking tired inside and out and is in need of a refurb. A lot money spent on overly priced lake houses and golf course but not on hotel.
4. The pool areas have old uncomfortable sun-beds, parasols are falling apart and decking is coming apart, not to mention the worn and stained beach towels provided.
5. The hotel is less of a tourist hotel and seems to be catering more for persons attending conferences. This was noticeable with heavy bias to Turkish music in entertainment and what used to be our favourite beach bar.
6. The alacarte restaurants although good are getting pricey at extra 40 Euro per person, none are included in package as compared with a lot of other hotels.

Off to pastures new.

We are regular retuning guests to this hotel, and have just returned from our 12th visit. We tend to plan our visits just after the schools in the UK return after summer break, hoping to avoid the hotel being very busy. However we were unsure how this visit would be as the golf course had only just opened the week before we arrived and we suspected the hotel may have been quite full. As it was, our first week coincided with the last week of the Turkish school holidays, as such week 1 was pretty busy. The second week, 2 conference parties arrived making that week quite busy too. In fairness things were fine and we had a fantastic time once again.

I’ve written a number of reviews about this hotel over the years and they’re always very similar. One negative I’ve previously mentioned, is some people queue jumping while waiting for drinks at the beach bar. However the team down there have arranged an expanding barrier system which tends to fix that issue. So overall, not one problem for us, it’s just business as usual with minimal changes. We still received the same levels of excellent service and quality, with many of the same staff who all recognise us and welcome us back every time.

Although the hotel was quite busy for our fortnight, there were plenty of vacant sunbeds at the beach and around the pools, we tended to make our way to the beach about 09:30 and there was still plenty of vacant beds at both the pools and at the beach at that time, no need to be up at silly o’clock to reserve a spot.

For approx 4 years we’ve had the same room and it suits us perfectly, it’s on the 3rd floor and has a view over the hotel grounds and we can just see the sea. The housekeeper Zinet, knows us well from all of our previous visits. She does a fantastic job servicing our room, and everything is spotless when we return at the end of the day.

Whilst everyone looks after you really well, the following people are part of our extended family, they do so much to make our holiday so special, and have done for years..

Gulay in guest relations, thankyou for everything you do for us.

Ozer, Yalcin, Eray, Aziz & Furkan, along with the rest of the team at Vento.

Senel, Ugur, Cagdas & Tulce and the other guys at Breeze.

Nuri, Eray, Tuana & Yuksel in Gazeboland, who work tirelessly all day long, providing a wonderful experience.

Kaan Turan in Rouge Bar, always greets us with a happy smile. Makes fantastic cocktails and works so hard when it gets busy up there.

The following chefs all deserve a special mention, we’ve got to know them all quite well over the years and they always make us so welcome, their cooking skills are first class, such beautiful creative dishes.

Mert Dogan - Alize Hikmet - Vela Kahraman - Al a Turca Also the Chef in Finesse, apologies I lost his name..

Thankyou to our Hilton Family, we love you so much

Derek & Yvonne Bilton xx

Stay away! Go the Tui blue tropical down the road

Very dangerous, Place is in need of a shake up, lots of areas around the hotel need refurbishment for example;

• leaking roof in multiple areas around the hotel
• broken tiles
• broken grids around pool
• dirty
• Jetty fell apart

Rooms are not clean, covered in dust! Staff not interested or able to apologise for multiple mishaps. Totally gutted. This is not a 5 star by a long stretch!

My mums 60th birthday was wrecked by a very poor Chinese restaurant. Children on the table were waiting almost 2 hours for their meals, to then be told they didn’t hear the order (after them reassuring us throughout the meal it was on its way)

And a very unsatisfactory service overall! £9000 for 3 rooms.

Only a few members of standout staff; Piano bar staff in evening after 10pm were great Aziz was lovely but most of all Furkan Tunc was outstanding every day he made us welcome and nothing was too much trouble. Best member of staff at the hotel!

Overall stay away…….

Over priced, You tube vids to follow