Garcia Resort and Spa

If you’re booked to come don’t bother. We’ve been let down over and over again!!! I’ve never smelt something so vile. The bathroom absolutely stinks like everyone’s toilet has gone into our bathroom. The mould is bad the rooms aren’t clean and there are cigarettes left on the balcony from previous guests. They agreed to change our rooms my child has SEN the stairs and the smell combined is so unpleasant!! Staff showed us a new room and told us to pack, we did! Once we went back to get our new key they decided we could no longer change and rolled there eyes at us! My child is really struggling with the stairs. I am not at all fussy and generally easily pleased but I feel so disappointed and let down, I always tip I’m polite and always try my best to make the best of anything but honestly would never ever come here again!!! Not a single apology the lady at reception just shut us down like we was in the wrong when they agreed to move our rooms and changed there minds AFTER they told us to pack our cases! The food isn’t nice either. Believe all the other bad reviews honestly

Truly awful stressing experience with genuinely poor service and horrible food.

Paid over £3300 for a week and a suite room. Arrived at 1230am no reception around for around 10 mins. Then to find we didn’t have our room we paid for and it was only ready after the next guests had checked out the next day. I spoke to lots of other guests and this was a common theme throughout the whole stay complaining gets you nowhere they honestly just don’t care.

Food is better from farmfoods back home. Soup and rice were the best after that it was poor quality cheap s’’t!

After 2 days of terrible food we went out and paid elsewhere that’s when we made the best of our holiday

This aside the kids loved the pools and slides and didn’t notice our complete dissatisfaction. I’d give this hotel a 2 star and that was a 1 for 5 days but the spa made that better as they were lovely in there. Not worth the money turkey is finished

Airport expect to pay £16 for a McDonald’s £12.5 for a beer £9.5 for crisps.

Well done turkey you’re more expensive than the ruined UK

We have just returned from a two-week stay at the hotel, and while the setting is lovely, quiet and scenic, I unfortunately feel the hotel falls a long way short of its potential. It is not fit for purpose and should not be open to the public.

We have stayed in quite a few hotels in Olu Deniz, including some that were only three-star properties. Although those hotels were smaller, they were far better in terms of cleanliness, food standards and overall ambience.

The setting is probably the best thing about this hotel. It is high up amongst the pine trees, overlooking the sea and lagoon and just off the Lycian Way. It is peaceful and away from the hustle and bustle of Bar Street, which is exactly what we wanted. We had a family room, which was very spacious, with lots of storage and a generous balcony with views towards the lagoon in the distance.

Sadly, the standard of cleanliness and housekeeping was extremely disappointing. We regularly had to call the maid to come and clean our room and, even then, the cleaning was often very basic. The duvet would be folded, towels changed and toilet rolls replaced, but the general cleaning was frequently missed. Surfaces around the shower and basin were not properly wiped, floors were often left dirty and the windows were not cleaned. The windows and the floor was actually dirty when we arrived!

It was very disappointing to stay in a hotel where there was such a lack of care and basic cleaning for its guests. I actually found myself using baby wipes to clean areas of the room myself because they had been left dirty. When we arrived, the patio doors, balcony, wardrobe doors and other surfaces had visible stains, lip marks and hand marks all over them, and these remained throughout our entire two-week stay. The bathroom had mould and deep staining around the shower, basin and floor.

The balcony was another example. One day we had a yellow weather warning and very strong winds, and ashtrays from the balcony above ended up on ours, along with leaves, pieces of trees and dust. Obviously, none of this was the staff’s fault. What was disappointing was that it was never cleaned afterwards for the rest of our stay. The balcony furniture remained dirty and dusty too, to the point that we had to wear shoes when walking around our balcony.

What really struck me was the lack of basic cleaning equipment available to the staff. In a hotel of this size, the staff appeared not to have access to proper hoovers or floor polishing equipment. It is difficult to understand how such a large hotel can be maintained properly without the basic equipment required to do the job.

There were also several maintenance and safety issues around the hotel. Some wall lights were hanging loose from the walls, and there were broken stairs leading to the pool area. We also noticed hazards such as floor threshold strips lifting up, creating a potential trip risk. These issues gave the impression that basic repairs and maintenance were not being dealt with promptly.

The communal areas were dirty and rarely properly cleaned. Dirt and debris remained in corners, the windows were visibly dirty and the floors often looked unclean, which was particularly frustrating given the lovely views around the hotel. Around the pool areas there seemed to be a lack of bins and very little service for clearing away used cups and plates. The pool table area has very stained carpets and a bin with take away was left on the floor.

The lobby also gives the impression that the hotel desperately needs investment. The furniture is a mismatch of sofas and other pieces, with some of the sofas visibly marked with foot stains. The décor throughout the hotel feels very dated and, in places, reminded me of a poor-quality P&O cruise ship from the 1990s

The staff themselves were pleasant enough and I genuinely don’t blame them for the problems. In fact, I think the staff are being let down by a lack of resources, equipment and manpower. It felt as though there simply weren’t enough people to properly run and maintain a hotel of this scale.

The pool facilities were one of the positives. There are four pools, and the pool area itself was pleasant. The bar made some good cocktails and soft drinks, although it did not offer fresh juices. The foam party on the Monday was enjoyed by many of the guests.

Unfortunately, even at the bars we noticed problems. The glasses were often dirty, which is particularly disappointing at an all-inclusive hotel. The lobby bar was mostly staffed by just one person, who also had to clear and clean the tables. As you can imagine, this made the service extremely slow. The staff did not seem to get much of a break either, and many of them spoke very little English, which sometimes made communication difficult. The lobby toilets were generally quite clean, although the bins were rusty and looked tired.

For a hotel advertised as all inclusive/ultra-inclusive, I was also surprised by the lack of basic provisions in the room. Our minibar contained no water or drinks at all. We had a kettle but no water provided to make a drink, and the tea and coffee supplies were hardly ever replenished unless we specifically asked.

There was also very little ambience throughout the hotel. Despite the peaceful surroundings and the size of the property, the public areas often felt flat and rather soulless. This was particularly noticeable when compared with some of the smaller three-star hotels we have stayed in locally, which had a much warmer atmosphere and a far better sense of care and attention. This hotel has so much potential to be beautiful and atmospheric, but it currently lacks that feeling.

The restaurant was another disappointment. It was common to sit down at a table without cutlery, and finding clean replacement cutlery between courses could be surprisingly difficult. The overall atmosphere was chaotic rather than relaxing, and we witnessed guests walking around while eating, including eating food such as rice directly from their plates with their hands.

The food itself was, in my opinion, quite poor. There was a large selection of vegetables and fish, but very little good quality red meat or decent cuts. I felt the food lacked the quality and skill I would expect from a hotel of this size and standard. Again, some of the smaller three-star hotels we have stayed in around Olu Deniz provided food of a much better standard.

We also had a disturbing incident during our stay when a guest was smashing up his hotel room and kicking down the door while shouting and swearing at his partner. We were woken by the incident during the night and then again at around 8am when it started again. Security eventually attended and the guest was taken away. Obviously, the behaviour of an individual guest is not something I would blame on the hotel, but it was extremely unsettling and disrupted our sleep.

Overall, I feel this hotel is a huge missed opportunity.The setting is lovely, quiet and scenic, the family rooms are spacious and the pool facilities are good. There are so many things here that could make this a fantastic hotel.

Unfortunately, it feels as though there is simply not enough investment going into the property.There appears to be a shortage of cleaners and housekeeping staff, a lack of basic cleaning equipment, unresolved maintenance and safety issues, and a general lack of attention to detail. I don’t believe the staff are the problem; I believe they are being asked to maintain a huge property without the resources needed to do so.

A neglected hotel is not only disappointing for its guests; it is also a poor reflection on the way those guests are being treated. When people pay for an all-inclusive or ultra-inclusive holiday, they should be able to expect clean rooms, well-maintained facilities, good-quality food and a basic level of care and attention.

I would not recommend you stay at this hotel I feel it does not reach the standard for people to stay in.