- Turkey Holidays
- Marmaris
- Club Atrium Marmaris
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Club Atrium Marmaris
Turkey, Europe
Marmaris
Club Atrium Hotel Formely Known As Melay Hotel Situated in Marmaris, the Club Atrium Hotel Formely Known As Melay Hotel provides 3x000D star accommodation. Dining is available at the hotel, which has it's own restaurant. Room Features Club Atrium Hotel Formely Known As Melay Hotel. Smoking in certain bedrooms is allowed, as well as in public areas of the hotel. Please specify when booking if you require smoking. Leisure Info. The Club Atrium Hotel Formely Known As Melay Hotel offers guests a selection of leisure activities and facilities. A luxurious range of spa treatments including beauty, massage and sauna is available. An outdoor swimming pool is available for hotel guests.
Facilities
- Billiards
- Massage
- Steam bath
- Sauna
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Poolside snack bar
- Concierge
- Garden
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent1,882 reviews
Excellent
74%
Very Good
11%
Average
6%
Poor
4%
Terrible
5%
Location
Cleanliness
Service
Value
Choose somewhere else!!
I had wanted to stay at this hotel for a long time, so unfortunately it was a huge disappointment.
The biggest issue for us was the attitude of some of the staff. We never stayed for the evening entertainment because whenever we walked through the bar area, members of staff would mock and laugh at our autistic child. This was incredibly upsetting and completely unacceptable. I complained to TUI about this, and that same evening the manager followed us out of the hotel and took photographs of us, which made us feel extremely uncomfortable.
We stayed on a bed and breakfast basis and paid to upgrade to a full English breakfast one morning. It was awful. The food was cold and unpleasant, and trying to order anything at breakfast felt like pulling teeth. Staff would stand around talking while guests were waiting to be served.
There are nowhere near enough sunbeds for the number of guests, and the prices charged for very basic, cheap food are extortionate.
The air conditioning was another frustration. It cost £35 for the week, yet the settings didn't work properly. It was essentially either on or off. The only way we could turn it off was by removing the key card, so the room was either freezing cold or boiling hot.
Our room also had several issues. The curtains only covered around half of the balcony doors. The overhead shower didn't work, and there was nowhere to secure the handheld shower head, meaning you had to physically hold it above your head while showering. I had an injured shoulder at the time, so this made showering particularly difficult.
The worst hygiene issue was in the pool/bar toilets. There was human faeces on the toilet wall that remained there for THREE DAYS before it was cleaned, despite staff being made aware of it. For any hotel, this is completely unacceptable.
The only positives I can give are the pools, which were lovely, and the cleaners, who worked hard and were pleasant.
I had genuinely been excited to finally stay here, which made the experience even more disappointing. We certainly wouldn't return. The way our autistic child was treated every single night, completely overshadowed our holiday and is something no family should have to experience.
Review by mummyfirst2016 Manchester, United Kingdom
Quick to attend
Just want to put in an amazing review for Erhan (the reception manager) my little nephew fell 3 days into the holiday and within in minutes a doctor was called and arrived very quickly. Massive thank you to Erhan who was checking on us and doing everything he could for us and even coming in to translate for us with the doctor.
You made our stay far more comfortable, thank you so much x
Horrible rooms and staff who need to feel important!
Terrible outdated rooms. Beds are awful and doubt mattresses changed in years. Was told twice to "put drinks away" which were not even being drunk. Its our last day and nowhere else to store things while we wait to be collected. There are plenty of other hotels/budget apartments-the repeat guests are welcome to this place -we will never be back
Review by jolenek501 Belfast City Region, United Kingdom
Family holiday
We stayed as a family of 7. Two rooms, one was a b and b and other was apartment. I stayed in b and b with 2 kids. Was initially really gutted when seen rooms early hours on arrival as basic and old fashioned but clean. Reminded my self its only to sleep and shower in. Paid for air-conditioning and fridge, both an absolute must in 40 degree, woke up freezing in night a few times as was so powerful 👏. Bathroom really old and shower was hard work and squirted everywhere, but we found a hack and it worked. Sunbeds were a nightmare but managed somehow most days. Food was nice, breakfast was shocking but only had it twice, either paid for menu or ate out. Drinks ok. most staff really friendly and efficient, reception less friendly. Cleaners amazing. Hotel was very clean, good location and family friendly. Entertainment wasn't as good as expected, we went out a lot due to this.overall we loved our holiday for 10 days and I think we would stay again. 🌞💓
Avoid flew home after 4 hours there
Worst hotel . Me and my 18 year old son booked into an apartment. Very basic. Like something out of the 60’s. Paid for air con and it was rubbish- it was only on the bedroom and my son was to sleep on the sofa bed in the lounge. No air con in there and the air con from the bedroom did not reach there. It was 37 degrees. Hotel staff agreed I could change rooms to a bedroom which meant no kitchenette area. I asked for complimentary breakfast as this would now cost us money as we had planned to eat some meals in the room. Reception manager was probably the rudest man I had ever met. He refused then when he heard me complaining to my son about this he shouted ‘now I’m not changing you rooms’. I was in tears. We only spent 4 hours on the hotel in the room trying to sort this and I was bitten to death. I had paid 2500 pounds to stay here b&b for 11 nights so I expected more than to be shouted at in front of other guests by the manager. There was no way I was staying on that room so we flew home !!! My stepmom even rang to see if they could accommodate something and the manager lied to her and said there were no rooms free to put us in when infact we were shown a room which we accepted until he screamed that he wasn’t giving us it anymore. Please avoid this hotel at all costs!!! That reception manager needs sacking !!!
