Parkim Ayaz

You cannot fault the staff and the meals, the room how ever is a different matter, we arrived at midnight to be taken to our room (3 of us) to find one double bed, had to ask for another bed and after 45 minutes someone arrived with a pillow and a sheet and made up "the chair" that was in the room, my bed, as my granddaughter wouldn't sleep on it, I am only 5'4 but even then from my knees down were hanging off the end. Was told we could request a change of room the next day at an extra cost of 20 euros a night but they were full and didn't have anything else. We eventually afte a couple of nights all ended up in the double bed, not really ideal. I feel the hotel has been built as 3 separate hotels so lots of walking is involved. We won't be returning.

I honestly don’t even know where to begin. This was by far one of the worst hotel experiences we have ever had.

The problems started before we even arrived. We had arranged an airport transfer directly with the hotel, provided our flight details and number of guests, and received written confirmation from the Guest Relations Manager that the transfer was confirmed. When we arrived, nobody was there. We waited outside the airport for more than 30 minutes in the heat with our two very young children, including a baby. We called the hotel several times and nobody answered, so eventually we had to take a taxi ourselves. When we arrived at the hotel and explained what happened, they denied that the transfer had ever been booked, despite us having the confirmation in writing.

Unfortunately, things only got worse.

The room was extremely dirty. The bathroom was old, worn out and looked as though it had not been renovated in decades. The floors were dirty, and the snack/bar area was absolutely filthy — even the chairs were disgustingly dirty. The overall level of cleanliness was unbelievable.

The food was terrible. The oil they were using to fry the food and meat looked extremely old and heavily reused. Just looking at it made us uncomfortable eating anything that had been fried in it.

On top of everything, there was no Wi-Fi in our room.

We had booked and paid a significant amount of money for a 7-night family holiday, but after ONE NIGHT we decided to leave. We knew when we made that decision that there was a very high chance we would not get our money back, but we simply could not imagine staying there for another six nights, especially with two very young children. We preferred to lose the money rather than continue our holiday under those conditions. I think that alone says everything.

When we left, we were told to address the refund through the agency we had booked with. We did exactly that. However, when our agency contacted the hotel regarding a refund for the six unused nights, the hotel denied the issues we had raised and refused to refund us ANY amount. We paid for seven nights, stayed for only one, and received nothing back for the remaining six nights.

What made the experience even more disappointing was the way everything was handled afterwards. Instead of acknowledging our concerns or trying to find any reasonable solution, they simply denied what had happened.

After leaving, I started looking much more carefully through the reviews online, and I was shocked to see how many other guests had complained about similar issues. I genuinely regret not researching the hotel and reading deeper into the reviews before booking. Had I done so, I would never have chosen this hotel for my family.

Nobody leaves an expensive, prepaid 7-night holiday after ONE NIGHT, knowing they may lose all their money, unless the situation is bad enough that staying is simply not an option.

Unfortunately, based on our experience, I absolutely cannot recommend this hotel and i would suggest for everybody to avoid it.