Vikingen Infinity Resort and Spa

Absolutely awful experience – would not recommend

This was genuinely one of the worst hotel experiences we have ever had, and I would not recommend this hotel to anyone based on our stay.

The main food hall was ridiculously overcrowded and chaotic. The food choices were extremely disappointing for us, with very little that suited British tastes, and mealtimes became something we dreaded rather than enjoyed.

The attitude of some members of staff was just as disappointing. We found several staff members rude and unwilling to understand or help when we raised concerns. We also witnessed behaviour from some staff towards female guests that we felt was inappropriate and made members of our party uncomfortable, including noticeably different treatment and offers of certain cocktails to particular women.

The condition of our room was unacceptable. The bathroom was damaged and the bath panel was literally coming away. One of the children did not even have a proper bed and was expected to sleep on a sofa which initially didn’t even have the appropriate bedding/cover. It took us THREE NIGHTS of asking before this was finally sorted.

Around the hotel there were cigarette butts everywhere, which made the place look dirty and poorly maintained.

More seriously, parts of the swimming pool were damaged and there were sharp areas/objects in the floor of the pool. We had to report this several times before we felt anything was being taken seriously. For a hotel where children are swimming, this was particularly concerning.

Communication was also terrible. There appeared to be entertainment, activities and restaurants available around the resort, but very little effort was made to properly explain what was happening, where things were, or how we could book and enjoy them. We spent a significant amount of money on this holiday and shouldn’t have had to constantly chase staff just to find out what facilities and entertainment were available to us.

Overall, the hotel felt overcrowded, poorly maintained and badly managed. The combination of the room problems, cleanliness, pool safety concerns, poor communication, disappointing food and the attitude of some staff completely ruined what should have been an enjoyable family holiday.

We certainly would not return and, based on our experience, I could not recommend this hotel.

Beautiful location and beautiful place however does mot meet the criteria for a 5 star hotel( maybe if they start investing a little) not worth the money, diners and breakfast feels like you are in a school canteen or worse. Honestly I’ve never seen such a thing in all my holidays especially for a 5 star hotel very disappointed. Please make sure you never book a trip with the people in the hotel they are a ripoff, I found the trips outside hotel 10 min walking for half price. And not to say not one person speaks English, I had to go to reception to let them know that a wooden piece from the door fell off ,almost in my daughters head and reception firstly 0 English and she was not surprised al all, as if ,this is something that happens every day , secondly I said if the manager wants to speak to me he can call me (nothing not even a sorry or is your daughter ok). In 10 days we stayed our room was cleaned properly only once . I would not recommend it. Not to say the noise is excessive and all night long with people shouting at like 3 am in the morning. Lastly entertainment felt very cheap. And kids disco same songs every evening not enjoyable. We seriously expected more quality thank quantity from a so rated 5 Star hotel.

Rating: 3.5 / 5 Stars (Felt more like 3 to 4 stars than a 5-star resort) We stayed here August 19–26. Overall, it was a mixed experience with some strong highlights, but several areas fell short of 5-star expectations. Location & Reps The immediate surrounding area is quite limited, with mainly local market stalls where shopkeepers can be very assertive. There are few nearby restaurants within walking distance (around 15–20 minutes away). The rep-recommended "free shopping trip" to the local market center was disappointing; items were actually priced higher there than in the hotel's own shop. Be cautious when booking excursions through holiday reps—we felt heavily overcharged for local trips, extra charges like "fast pass" tickets were unnecessary, and water guns for activities were priced very high locally. Bringing your own equipment and shopping around independently is recommended. Room & Housekeeping Our room (1367) had a very narrow, enclosed balcony that felt quite cramped for a family of four, with no drying space for swimwear. The entrance door had a gap at the bottom that allowed ants to get inside, leading to a few bites near the sofa bed. Housekeeping visited twice during our week; beds were made and toilet paper was replaced, but floors were not vacuumed, and towel sets were initially insufficient for four people. On the last night, we noticed the air conditioning unit was missing its air filter, which caused dusty air to circulate and left us with coughs. Dining & Facilities Food variety was okay, but options felt repetitive. The main restaurant struggled with temperature control, as meats on the hot plates were often served cold. We preferred eating at the snack bar, where the food was fresh and hot. The physical layout of the resort struggles to handle the volume of guests, leading to constant, long queues. On a positive note, the dining areas were kept clean and fly-free. Entertainment & Amenities The evening shows held across the motorway bridge were outstanding—some of the best entertainment we’ve seen. Note that schedule times are late (Mini Disco at 9:30 PM, Adult Shows at 10:30 PM). Crossing the busy motorway bridge to get back can take time if waiting for the lift. The resort is massive, and with only three main daytime bars, getting drinks can mean long waits. I averaged 22,000 steps a day just navigating the property, so be prepared for a lot of walking. Beach & Pools The beach was clean with plenty of sun loungers available on the rockier side. Walking slightly further down leads to smoother, sandier entry points. Main pool areas get busy, but loungers were generally available until around 10:30–11:00 AM. Accessibility Issues The resort has major accessibility limitations. I did not see any clear wheelchair access to the main theater area—only stairs, which made it difficult for guests with mobility devices or families with pushchairs/strollers. Given the long distances between rooms, bars, toilets, and the main restaurant, this hotel is challenging for anyone with reduced mobility. Final Verdict The hotel has potential and great entertainment, but customer service practices in the area can feel very pushy toward tourists, and staff interaction can at times feel dismissive. Between the room maintenance issues and layout bottlenecks, it doesn't quite hit true 5-star standards.