Eftalia Aqua Resort

This is our 2nd time to Eftalia Aqua, the place has something for us all, from adults to older teenagers to young kids. Would highly recommend to anyone of any age to come. Friends, family, couples... something for everyone!

Had a fantastic night with the entertainment especially Buse! Would recommend 5*

Location- is far out but worth it for the Island and Alayna. Went to a restaurant in the mountains which was fabulous.
Atmosphere was great. Everyone was enjoying the slides and Island. Just be careful because we went to the Island and when we came back our goggles, water guns were gone.

Accommodation - we arrived after 11 o clock at night. Wanted to get to the room then sit and relax with a glass of wine after all day travelling. All our bags were taken on a trolley and we followed but didn't stay in the hotel but the rooms outside it in the rooms in the grounds. The man stopped outside a door which lead to the basement. 16 steps down with no handles to hold onto and a bar you had to push to open from inside to open the door to get outside. The room had one window but had wire over it so didn't open. Was called a 2 bedroom room but only had a little wall to divide the rooms. It was dark and never saw or heard any one only the cleaners and workmen. Disgusting. Went to reception because my sister is disabled and has to use a stick so could not be safe going down the stairs but couldn't do anything until the morning after. They said no rooms but every day / night the reception staff were asking the arrivals if they wanted an upgrade to a 2 bedroom in the hotel or another hotel. They did ask us to upgrade for £250 pounds but we had 3 family's to so wasn't possible, plus we looked at each hotel and decided this was the best one for all the kids and we had already paid £8,00. We just wanted what we paid for, nearly £8,000 for 5 adults and 3 kids. Eventually we got a member of the reception staff to help and on the 3rd night we ended in a lovely 2 bedroom room near the pools. Food - not good. Breakfast was warm and not a lot to choice from but that's because I don't want salad for breakfast and fruit. Night time has better but no flavour. Snack bar was a life saver, the pizzas were lovely and the kids got free waffles and ice lollies from 1 till 4. Staff - the pool man worked so hard. I got up every morning at 7 o clock and he was sorting the beds, cleaning everything. He never stopped, someone said he was rude but he sorted everyone out in turn so they were inpatient . All the cleaners, snack bar staff and bar staff were so lovely and worked so hard.

Island - brilliant.

Hotel at night - they have the kids with the electric bikes / cars a round the entertainment and arcades. I saw one nearly go in to the big pool and knock someone over - and a few young kids falling off them.

Even though we had a bad experience with the room. I think it's because we booked with cheaper holiday adviser and they have the cheapest rooms in the hotels. Which should be illegal and will be looking in to that. My 3 grand kids and 2 nephews loved every minute in the pools and slides and will be coming back to an other hotel with good food.