Terrace Elite Resort Hotel

So we have stayed here for 11 nights it has been amazing can not say anything bad about the hotel the reception staff are amazing the bar staff are amazing the food is amazing the animation are excellent in everyway possible murat max dido Mario rio mimi pika lili junior Mike dj Sam sasoki Sarah mayara this team is amazing they are fantastic at the job they have made me and my friends holiday amazing and sparkles for my birthday it has been perfect everything about it the animation team is amazing they make the hotel the best thanks to everyone for our perfect day xxxx

The hotel is very family-friendly and has a calm atmosphere. Most guests seemed to be families with children, and there were also many Turkish/local guests, which gave the hotel a friendly feel. It is in Manavgat, so it is not really the place to come if you are looking for nightlife or a busy Antalya tourist area, but it is nice if you want somewhere quieter.

The kids’ pool was one of the best parts of the hotel. It is a good size with plenty of slides, and the small park behind the kids’ pool was also nice. The arcade/games room was good for both children and adults, and the kids’ entertainment team were lovely. The mini disco every evening was great for children. However, daytime activities for younger children are limited. The kids’ club/play area is for ages 4–12, so for toddlers under 4 there is not much to do.

The rooms are spacious, but the room hygiene was a big issue. There was a damp/musty smell in the room and the bathroom/toilet design was not ideal, as the doors have gaps, meaning water can overflow and toilet smells can travel into the room. Housekeeping was a huge disappointment. The floors were visibly dirty and did not seem to be mopped properly. It felt more like a quick sweep and bin change rather than proper cleaning. The toilet area and toilet seats were also frequently left dirty, and replacement toilet rolls were often already half-used, which did not feel hygienic at all.

Food was okay overall. It became repetitive after a few days, but the snack bar was really good, with a mix of fast food and home-style options. The late-night food was a big positive, with hot food from around 11pm and sandwiches/other options available through the night. The patisserie, however, was disappointing, with limited options and more of a quiet lobby feel than a proper resort patisserie.

Drinks were good overall, and we liked having iced coffee options available. However, not everything is included in the all-inclusive package. Things like vitamin bar juices and iced coffee at the beach are charged extra which could be made clearer.

The spa was probably the most disappointing part of the stay. We paid for a 2-hour spa package, but the whole experience was only around an hour of actual treatment time. After the hamam, we were made to wait around 20 minutes for the massage, and the session itself finished another 25-30 minutes early. No tea/refreshments served at the end. The massage itself was good, but the hamam area was not relaxing because staff were talking loudly and laughing and the massage room had no music, which felt awkward. The conversation with staff at the front at the end of the session was also awkward and made us feel very uncomfortable. Overall, it did not feel like good value for money.

Sunloungers were also difficult to get, especially in the nicer pool areas, as they were taken very early in the morning. There also did not seem to be enough lifts for the size of the hotel, so we often waited a long time to go up and down.

Guest relations was a mixed experience. Our first interaction felt abrupt and dismissive when asking about boat tours and à la carte options, but a later encounter was much better.

Another disappointing point was that this is the first hotel we have stayed at that did not offer a complimentary à la carte dining option for a 7-night stay, which we have usually had included elsewhere.

Overall, the hotel has good points: it is family-friendly, the kids’ pool is great, the entertainment team are lovely, and the snack bar and late-night food are good. However, the poor housekeeping, room hygiene, disappointing spa experience, limited toddler activities, sunlounger issues, lift waiting times and unclear all-inclusive extras made it a 3-star stay for us so unfortunately, we won’t be coming back.