Sueno Beach Side

An amazing hotel! I cannot find a single fault. I would like to thank every single member of the staff for our wonderful vacation—thank you, thank you from the bottom of my heart! You worked tirelessly, day and night, to ensure the guests' happiness. We will certainly be back! I recommend this hotel to all our family and friends, as well as to anyone looking for a divine beach, spacious grounds with excellent facilities, and the most tireless staff.

Sueno Hotels Beach Side - our experience after a family holiday

We stayed at Sueno Hotels Beach Side as a family with a child. Overall, the hotel is not bad, with a huge territory and an impressive amount of infrastructure, but we left with mixed feelings. For a 5-star Ultra All Inclusive hotel, there are several things I think future guests should know before booking.

The hotel itself is clearly getting old and needs renovation. This is especially noticeable in the rooms - they are quite basic and outdated. On the positive side, we had no problems with housekeeping. Our room was cleaned regularly and on time.

The territory is huge. There are swimming pools, an aquapark, children's areas, amusement rides, sports facilities, animation, a large beach and many other activities. However, considering how much the hotel offers, guest orientation is surprisingly poor. Nobody really explains what is available, where everything is located, which activities are worth visiting or when and where they take place. If you find everything yourself, great. Otherwise, you can easily miss a lot of what the hotel has to offer.

One of the strongest points of the hotel is definitely the kids' club. This deserves a special mention. There were children of many different nationalities speaking different languages, but the animators handled this extremely well. They managed to involve everyone, bring the children together for the same games and activities, and make sure nobody felt left out because of the language barrier. The team really knows how to work with children. As parents, we felt comfortable leaving our child there and did not feel that we had to worry. For families with children, the kids' club is genuinely one of the best features of this hotel.

Food was another mixed experience. You definitely won't go hungry - there is plenty of food. However, we expected considerably more from a Turkish 5-star Ultra All Inclusive hotel.

In many Turkish hotels, dinner feels like an event - attractive presentation, meat and fish being grilled in front of guests, live cooking, fire, themed evenings and a special atmosphere. Here it mostly felt like a very large standard buffet - you come, take already prepared food and eat.

During our entire stay, there were no shrimps at all and no salmon or other red fish. Crayfish appeared once. Sea fish such as sea bass and dorado were available and were served on several occasions, but the main issue was not how often they were served - it was the lack of variety. For a 5-star Ultra All Inclusive hotel, we expected a much wider selection of fish and seafood. There was always plenty of food and you certainly won't go hungry, but from a gastronomic point of view, the selection did not feel particularly special or premium.

The situation with alcohol is similar. The hotel advertises imported drinks, and they are available, but the selection is quite limited. Unless you specifically ask for imported alcohol, you will usually be served local brands. Even when asking specifically for imported drinks, quite often we were told that they had run out.

Another thing that surprised us with an Ultra All Inclusive concept was how many things require additional payment. The Lunapark rides are paid separately, the Lolitown children's miniature city costs extra - around €15 - and shisha is around $20. Even weighing your suitcase before departure is not available free of charge at reception. You are directed to the shops downstairs, where weighing one suitcase costs €1.

There is also Planet Beach Club, marked as No. 50 on the hotel map, where beach parties are held. There are no regular sunbeds in this area and guests are not allowed to move them there. The space is kept clear for guests renting private cabanas. A cabana cost around €40 during our stay.

I do, however, want to mention one positive experience regarding our late departure. Before check-out, we received a message saying that the room had to be vacated by 12:00, guests were permitted to remain at the hotel until 14:00, and an additional charge might apply after that. Since our transfer was only at 22:40, this initially concerned us.

In reality, there was no problem at all. We stayed at the hotel until our transfer, nobody asked us to pay anything extra, and all hotel facilities and services remained available to us, except for the room itself. This was definitely appreciated.

Regarding arrival, if you arrive early, I would not expect an early room check-in. Official check-in is at 14:00 and the hotel generally follows this schedule. However, you can use the hotel territory and facilities while waiting for your room.

One more important point specifically for Ukrainian guests. There were a very large number of tourists from Russia staying at the hotel. The hotel staff themselves mainly communicate in English, so this is not about the language of service. But personally, considering Russia's ongoing war against Ukraine, being surrounded by such a large number of Russian tourists was psychologically uncomfortable. Ukrainian travellers for whom this matters should take this into consideration when choosing the hotel.

Overall, Sueno Hotels Beach Side is not a bad hotel. It has a huge territory, lots of entertainment, plenty of food, regular housekeeping and excellent infrastructure for families with children. The kids' club deserves particular praise and was one of the highlights of our stay. The animators do a genuinely great job with children, regardless of language or nationality.

However, the hotel needs renovation, the food did not reach the level we expected from a good Turkish 5-star Ultra All Inclusive hotel, the choice of imported alcohol is limited, and the number of additional paid services creates a strange impression for an Ultra All Inclusive concept.

Would we come back? Probably not. Not because we had a bad holiday - we actually had a good time. But for the money, next time we would prefer to try a newer hotel with stronger cuisine and less of a feeling that so many small extras inside an Ultra All Inclusive resort require additional payment.