Seaden Quality Resort and Spa

I recently stayed at Sidean Quality Resort & Spa with my family and would like to share my honest feedback.

The hotel itself is modern, clean, and well maintained. The pool area is beautiful, and the facilities are of a high standard. I would especially like to thank Gamze from the fitness team and Issa, who were genuinely friendly, professional, and always made us feel welcome. They were the highlights of our stay.

Unfortunately, the overall service from most of the restaurant staff was disappointing and did not meet the standard expected from a five-star hotel.

One of the biggest disappointments was the lack of an open snack buffet between breakfast and lunch. Guests must order from an à la carte menu, and it is not possible to customize the meals, which is inconvenient, especially for families with children.

The restaurant service was the weakest part of our stay. On several occasions, I felt ignored while other guests who arrived after me were served first. During one evening show, I ordered water and snacks, but waited almost one hour just to receive a bottle of water. Meanwhile, nearby guests were served much faster. This happened more than once and left me feeling overlooked and unimportant.

I also felt that many members of the restaurant staff were not welcoming. They rarely smiled, rarely checked on our table, and often walked past us without acknowledging us. Even when I thanked them, their response was cold and unfriendly.

I personally felt that some European guests received noticeably more attentive and warmer service than we did. Whether it was intentional or not, this gave me the impression that we were treated differently, which was very disappointing and affected our overall holiday experience.

Communication could also be improved. Most staff members mainly spoke Turkish and German, while English was not consistently used with international guests.

Another issue was the poor quality of the hotel wristbands, which broke several times during our stay and had to be replaced repeatedly.

Although the hotel has facilities for children, I believe Side Princess offers a much better experience for families, with more activities and entertainment for children throughout the day.

Finally, I was surprised that the hotel made very little effort to ask about our experience. We only received a brief phone call around 6:00 p.m. the day before our departure that lasted about 20 seconds. We were simply asked if everything was okay, without any real interest in listening to our feedback or discussing our concerns.

Overall, the hotel has excellent facilities, but the customer service did not match the quality of the property. A beautiful hotel alone is not enough—guests should also feel welcomed, respected, and equally valued. Unfortunately, that was not our experience. I hope the management takes this feedback seriously and uses it to improve the service for future guests.

We visited this hotel as a couple, and while there were some undeniable highlights, the overall experience left us feeling quite disappointed. Considering the price we paid, this was by no means the dream vacation we had hoped for, it was just an okay holiday with some major drawbacks.

On the positive side, the food was absolutely phenomenal and easily the best all-inclusive cuisine I have ever experienced, especially in the à la carte restaurants where the sushi was incredible. The cocktails were also superb and beautifully presented.

Our room was beautiful and spacious, though we did notice some localized mold under the shower. Room was cleaned every day, minibar was restocked, no problems there. However, an issue with the rooms was the paper-thin walls, you could hear every conversation from the neighbors, though I must admit the front desk reacted immediately whenever night quiet hours were disturbed.

The SPA was a really nice experience with reasonable prices, and a huge plus was that the staff inviting guests to the SPA or photo sessions were polite and not pushy at all.

However, the general service left a lot to be desired. If you don't speak German, be prepared for a frustrating experience. Staff repeatedly spoke to us in German even when we replied in English, though I have to credit the two or three waiters who actually made the effort to speak English with us. The animation team had a completely dismissive, almost rude attitude toward non-German speakers, simply ignoring us, while the evening shows were quite weak.

In the main restaurant, you aren't allowed to pour your own drinks, which resulted in several meals where not a single waiter approached our table the entire time.

To make matters worse, the pool situation was absurd. Despite an official notice in the elevator stating that towels left unattended would be removed, staff completely ignored it. By 8:00 AM, every sunbed was taken, leaving us forced to wake up at 7:00 AM just to take part in a ridiculous towel war on our own holiday.

Ultimately, while the food, SPA, and a few individual staff members are great, the general language bias, service flaws, and chaotic pool management mean this stay was far from the dream vacation we paid for.