Merve Sun Hotel & Spa

We were very pleasantly surprised by the services of this 4-star hotel. The food was varied, the apartment was spacious enough and cleaned regularly. The hotel and beach staff were helpful and accommodating — we would especially like to highlight Hasan at the reception and Fatima from the restaurant. As minor downsides, we found the entertainment programs to be quite loud (though most were very interesting), and we missed having designated non-smoking seating (tables) around the pool. Overall, we had a very nice and relaxing holiday at MERVE SUN HOTEL & SPA. Thank you.

Arrived at the hotel late at night to be shown what they said is a 2 bedroom apartment. The man who shown us to our room wa rude and obnoxious shouting thank you, thank you, very loud and banging on the wall as we didn’t tip him. I asked the next day to change rooms, they said all the rooms are the same size. on the last day I found out that there are actually 2 bed apartments but they were charging people to upgrade so our room must have been sold on to someone else it seems very money oriented it seem they are trying to make as much money as they can.

Room was dirty. It hadn’t been dusted for weeks. Towels changed twice whilst we were there and smelt of cigarette smoke. My 10 year old was on a camp bed the mattress 2 inches thick when you lay on it you could feel the metal frame underneath so he ended up staying in our bed. There’s an internal soil pipes in the bathroom which meant every time the apartments above flushed their toilets you could hear noise of the waste being taken away, as the bathroom was in the main bedroom. For our daughter to get to the bathroom she had to go through our bedroom which made it awkward for her as she’s 16

Food was poor at breakfast you could see people wondering around seeing what they could have to eat. Not even a toaster one day they served cauliflower and broccoli for breakfast.

Entertainment was poor, my child didn’t want to take part as he didn’t know what they were saying as the entertainers spoke German, Russian, Turkish nothing spoken in English. They excluded children who didn’t take part in the entertainment at night from having popcorn and candy floss. No entertainment during the day.

Pool is supposed to be open until 7pm however the table and chairs around the pool are being cleared up around 5:30pm ready for the evening they took our drinks from the table and we were told to move when we were sat at the table. It made me feel intimidated.

We felt like we were excluded due to being English as nothing was spoken in English and very little was written in English.

I have been coming to turkey for many years and this has to be one of the worse experiences I have had with rude staff and management