Dream World Resort and Spa

Let’s see if this is another review that gets deleted ???? Not even sure where to start with this on the beach booked holiday complaint. Firstly This is NOT a 5 and no where near a 5 star hotel. 3*+ if it’s lucky. Staff do not speak English! This was so frustrating many times a day when we need help or serving. We should have been warned if this! restaurant staff were so slow & very rude, we’d be lucky to get a drink with our meal and if we ever did we nearly finished by the time they came. One time I went and helped myself to the drinks! We Often stood next to a dirty table waiting up to ten minutes for it to be cleared and reset, but never wiped down. They’d set the table walk away and not even ask about drinks. Often had mumbles under breath from staff and even had an eye roll one night after asking for water. One evening we were asked to leave the restaurant at 8 mins past 9. Why ? Chased out a restaurant!! Never had a night in the themed restaurant because the booking system was miss sold. Had to booked 9 am the day before no other option, so no surprise it was dead EVERY NIGHT. A female making and serving orange juice in the hotel TWICE GROPED MY BREAST absolutely disgusting and unbelievable. Saw cooks eating food they were preparing WITH THEIR HANDS. No kids club! It was a small baby sitting service. pool bar staff were a bit more helpful and at least you got a smile from them, but again we always had to get their attention to order even if they collected our finished drinks they’d just walk away! Night Entertainment was on another level of awful again not 5 star.
Rooms were fine but small. cleaners were GREAT no complaints there. Hall ways were often very smelly, not sure where it came from but it was utter vile at times smelt of poop or vomit. We Went to the hairdresser in this hotel regular staff were great, hair braids good. But a man from a different hotel was working in dream world 17th July who did our hair, told me 19 years a hairdresser, he did what he wanted not what we asked for, pretty mad at that, Chopped so much off my hair, coloured it different to what was asked, he was rough and rude. Kept telling me to be quiet because he new what he was doing. My friends daughters hair was chopped to bits all uneven. So awful. Wouldn’t go back to this hotel EVER. Stayed at Pegasos royal last year through tui whos hotel service is such a higher rate to your staff. This hotel was rated 4 star, I’d gave given it 5+, this was way better hotel in every area, staff fell over backward to help and serve you, 5 star after all is a service and we never had ANY SERVICE at dream resort and spa!!!! That’s why people book 5 star ! This is a 3 star hotel NO MORE. And you sold us this holiday as a 5 star hotel. Such deceit. Hotel lifts were unstable and there was 3 power cuts over 2 days, cleaners would clean the lifts at inappropriate times, like meal times, causing hassle for many people And queues, again just another inconvenience that could have been avoided. One night we were asked to leave the restaurant at 9:08pm. They do not close the restaurant at 9 it’s just orders !!!! Absolutely disgusting hospitality.

On the beach tour operator in hotel was so rude and un helpful the biggest complaint we have which we want compensated for is Conning money out of us. He arranged our 2 boat trips for 6 people then told us we had to pay in £pounds when it was in the book in euros. He made £50 out of that. As he never converted NOT OK. We challenged him on the phone then never saw him again. From day one He was Calling our rooms day after day at 8am even the morning we arrived at 4am waking us all up.

I can categorically say the stress this holiday caused 2 single mums was absolutely outrageous. NOT WHAT WE PAID FOR. completely unacceptable!!!

Loved this hotel, the hotel was predominately German guests, finding a fellow English speaker was difficult so if making friends is a big part of your holiday it may not suit you, unless of course,  you speak german. Other than that  this is a fantastic Hotel and I feel its unfair an a little racist to judge a hotel based on them not speaking English, are they expected to learn the language of every guest who visits their hotel. The staff can't do enough for you and always have a smile for you. Most speak Turkish and German but you can usually make yourself understood and google translate also helps. The manager speaks perfect English and I have to say that judging by the happy staff he has, he must be doing a great job. The food is terrific, tasty and plentiful. Don't know how anyone can possibly complain about the food. The beach, (a 2 minute ride in the free shuttle) is amazing. The beach bar serves beer along with hot and cold soft drinks. And the beach restruant serves hot snacks, (freshly made before your eyes), salad,and fresh fruit, and at 3pm lots of tasty cakes and freshly made pancakes. Seriously this is a great beach long and sandy and no rocks or stones getting in your way when going for a swim. The rooms are clean and spacious, containing a kettle and mini bar. Tea and coffee is replenished daily as is cold water and sparkling water in the mini fridge. The bed is king size and very comfy, wifi is available in the room. Entertainment was hit and miss but all the entertainment team were very friendly and did their best to keep you entertained. All in all we had a great winter break away in the sun, the second time we have been at this hotel and hopefully not the last. Thanks to the manager and his great team for all their attention to detail.