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- Diamond Premium Hotel and Spa
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Diamond Premium Hotel and Spa
Turkey, Europe
Side
Situated on the sea coast and Manavgat River amongst Diamond Premium Hotel & SPA lays in a region that harbors all the natural beauties of the Mediterranean in Side, Antalya.
Facilities
- Darts
- Billiards*
- Beauty salon*
- Spa treatments*
- Massage*
- Sauna
- TV lounge
- Entertainment programme for children
- Entertainment programme for adults
- Sun loungers
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good744 reviews
Excellent
48%
Very Good
22%
Average
13%
Poor
6%
Terrible
11%
Location
Cleanliness
Service
Value
Shock
This was by far one of the worst hotels I have ever stayed at. The biggest disappointment was the front desk staff. They were rude, arrogant, and acted as if guests were nothing but an inconvenience. Every question or request was met with an unfriendly attitude and a complete lack of willingness to help. I have rarely experienced such poor customer service.
The rooms are another major issue. The walls are so thin that you can hear absolutely everything from neighboring rooms—conversations, TVs, furniture being moved, doors opening and closing. Getting a good night's sleep is almost impossible.
To make matters even worse, the bed linen was never changed during my stay. This is a basic standard that any hotel should meet, and the fact that it wasn't done is simply unacceptable.
Instead of a relaxing vacation, I experienced terrible customer service, a complete lack of respect for guests, and a very poor standard overall. I strongly advise anyone considering this hotel to look elsewhere. There are far better places where guests are actually treated with respect. Never again.
Do not recommend!
Definitely not 5 star- all German hotel the food was terrible, booked the Italian À la carte and you don’t even get told what you’re eating. Staff was rude, rooms were cleaned daily but literally made the bed. The pool floor was full of sharp objects. Bingo was £15 a go! All rides and arcade extra. In the middle of no where, lived on bread rolls for the week very very disappointed
Good enough although some improvements needed
Stayed at Diamond Premium Hotel again and honestly, it continues to impress every time. This isn’t my first visit, and one of the reasons I keep coming back is the consistently high standard and the familiar, friendly atmosphere. I’ve even recognised a few staff members from years ago, which says a lot about the place.
The hotel itself is beautiful, clean, and well-maintained, with great facilities and a relaxing vibe. Food, drinks, and service are generally spot on.
However, I do feel the need to mention one negative experience. On the evening of April 16th at the Petite Bar, there was a tall, very skinny male staff member with distinctive hair who was extremely rude. He raised his voice at us when we were simply ordering drinks, which was completely unnecessary and uncomfortable.
What stood out even more was that his behaviour seemed targeted — he only acted like this when I was with my partner. When my partner approached the bar alone, there was no issue at all. This gave the impression of either a lack of respect towards women or some kind of personal bias, which is really disappointing in a hotel of this standard.
This kind of attitude doesn’t match the welcoming and professional atmosphere the hotel usually provides. Hopefully, management addresses this, as it’s completely out of character compared to the otherwise excellent service.
Overall, still a fantastic hotel and I would return again, but this experience definitely left a sour note.
Nice hotel but theres a language barrier making us isolated
Nice hotel with a helpful tour guide, but faced communication difficulties due to a language barrier as most staff spoke German or Turkish. The hotel was primarily occupied by German guests, making the presence of English Brits feel isolated.
Diamond permium
Very Good location Very Good rooms Very good atmosphere Very good cleanliness Very Good service Very good amenities Very good
