Castival Hotel

My daughter and I arrived after midnight to be greated with the night porter who did not speak English, we had booked a twin room but was given a small double bed room on the 6th floor with a broken toilet we had to listern to running water all night. The next day we moved to a twin room but there was a broken mug, a razor socket in the bathroom hanging off the wall and the bed line was dirty from a previous guest. When we complained to the rep we was told what do you expect this hotel has been closed all May due to health and safety reasons and it's up for sale they had to get all new staff. The food was hit and miss lot's of strange stews, Non of the food was labelled with ingredients with lot's of nuts and coconut on things you had to hope you did not have an allergy to anything. Some of the glasses and cutlery were dirty so you had to check everything. The swimmimg pools were nice and clean but the surrounding pools side was dangerous some of the drains were lose and the mats were turned up people kept tripping. If you wanted a drink from the bar the staff were cheerful but there was long queues and usually the German customers got served first. There were only four other English people in the hotel all had one or two problems but all commented how other non English guest were better treated. I know my review might upset someone but I've stayed there, which makes me wonder how some of the previous comments were given.

when we first arrived late at night me and my partner travelled from newcastle and were given our room however the shower was broken as soon as we got there which wasnt ideal, addressed this and got sorted a day after which left us stuck for a while. no room change or anything was done we just had to simply wait. not many english speaking staff. some staff were nice and respectful but somewhere really rude. on our last day a bar member screamed at my girlfriend for asking for an iced coffee stating that they werent included even though she had them the entire holiday and given by there staff when served at by the lobby bar and was shouted at extremely rudely when she asked for one. Luckily guest relations who deal with complaints procedures seen this and approached us to let my girlfriend put a report in as i was not with her at the time which is now being dealt with so thats the only plus side but id avoid this hotel