Armas Bella Sun

We stayed at Armas Bella Sun at the end of September 2024 and were disappointed. We booked it as a 5* ultra all-inclusive, but in reality, it felt more like a 4*. The first letdown was the terrible service, whether at reception during check-in, in the snack bar, or in the restaurant. No one smiled, and every interaction with the staff left the impression that they had contempt for the guests. The spa staff refused us access to the free hammam unless we purchased their full package of massages, scrubs, and other services.

The quality of food in the snack bars was awful. The burgers were cold and dry, with a sad slice of tomato, a leaf of lettuce, and a patty that seemed to have been cooked who knows when. They didn’t even try to make them appetizing, just throwing the ingredients into the bun in front of the guests. The alcohol was terrible, and we only tried it in cocktails. The bars only served a "cocktail of the day" and refused to make anything else. And the cocktail of the day was a mystery mix ladled into glasses from a big tub. In the main restaurant, 90% of the dishes were tasteless, and the pasta made "to order" was just for show – flavorless noodles and vegetables with a burnt aftertaste. The only tasty desserts were the baklava and puddings. Everything else looked nice but was disappointing, and we ate just to fill up, not to enjoy the food. Breakfasts were the best of the three basic meals, thanks to the ham, rolls, cheeses, and greens – or anything the kitchen staff didn’t touch.

The room was spacious, but the balcony was tiny (about 15 cm) and purely decorative. There wasn’t even anywhere to dry our clothes. The bed was uncomfortable. Towels and bed linens were not changed on time, and we had to repeatedly ask at reception. They also didn’t refill the shower gel or shampoo.

The beach was another major disappointment. To reach it, you have to walk down a dirty, bad-smelling street, where motorcycles and cars are constantly driving by. Thankfully, it only takes about 5 minutes. The beach itself is very small for such a large hotel. The sunbeds are crammed together, and by 8 AM, they’re all already reserved with towels from guests who claim their spots early. The beach and sunbeds are dirty, and there’s no one responsible for keeping things clean. The entry into the sea is relatively soft, a mix of sand and small pebbles, but the murky water due to the waves hides large rocks, making it even more unpleasant.

In the end, the hotel did not meet our expectations, and we wouldn’t recommend it to anyone.

Positives: the pool is clean, and they actually take care of it, regularly cleaning the pool area as well. The animation program is extensive, and the kids loved it, and the adults enjoyed it too (although the animators were a bit too intrusive). The two water slides added some fun variety to the stay, but they weren’t open all day, and I never quite figured out their schedule (the lifeguard was almost never there anyway).

I want to say big thanks to reception personal and especially to ERSEL SAKKALI, who helped me to resolve a problem with mistake on booking platform !!! He was so helpful and professional!!! Big big thanks to him 🙏 . ERSEL SAKKALI, one more time thank you 🙂

Convinient rooms for family visit with reasonable price. We enjoyed animations! Time flyes with activities Inside the hotel! I still advice you to go to Old City of Side! Do not spend all the time inside the hotel… Nigth out in Side old town you must see close to the hotel!