Royal Wings Hotel

We had mixed feelings about our stay. There are certainly some positives, but overall, we felt the hotel did not consistently deliver the standard or attention to detail that we would expect from a 5-star property, particularly given the price. The majority of the staff were friendly, polite and helpful, which we appreciated. Unfortunately, we had a very uncomfortable experience with a gentleman at the Spa reception. When we mentioned that €180 for a treatment seemed expensive, he responded by saying, “It’s not €20 like in your country in Pakistan.” We explained that we are British Asians of Indian background and that it was inappropriate to make assumptions about our nationality or background. Regardless of what was intended by the comment, we found it highly inappropriate and stereotypical, and it significantly affected our impression of the hotel. We believe staff should always communicate with guests respectfully and without making assumptions based on their appearance or perceived ethnicity. There are, however, several aspects of the hotel that we genuinely enjoyed. The swimming pool is exceptional, and we particularly enjoyed the food served at lunchtime. The breakfast, unfortunately, was less impressive and felt rather bland and repetitive during our stay. Our main concerns relate to the overall condition and facilities of the property. The hotel feels somewhat dated, and there were areas that appeared in need of refurbishment, including broken tiles and a noticeable damp smell in the bathroom. We were also surprised that there were no irons available for guests to use. While a laundry/ironing service is offered, the pricing felt excessive, with €12 charged to iron a single dress. There were also a number of smaller details that we would normally associate with a genuine 5-star experience. For example, there were no bathrobes in the room and no fresh orange juice available at breakfast. Individually, these may seem like minor issues, but collectively they contribute significantly to the overall guest experience. We were also disappointed with the arrangement for the à la carte restaurants. We understood that reservations are only confirmed when a sufficient number of tables have been booked. This can leave guests having to make alternative plans at relatively short notice if they do not wish to dine at the buffet restaurant. The location is convenient, being approximately 25 minutes from the airport. Ultimately, our disappointment comes down to the gap between the 5-star positioning and the experience provided. At the rates charged, we expected a higher level of upkeep, facilities and attention to detail. There are good aspects to the hotel, and with investment in refurbishment, improvements to the dining experience and greater consistency in guest service, we believe it could offer a considerably better experience. Unfortunately, based on our stay, we would not consider the hotel to be at the level we would expect from a 5-star property.

Definitely not a 5-star hotel. Compared to places like Miracle Resort or Delphin hotels, this is 4 stars at best — and even that feels generous in some areas.

We are travelling with two small children and asked for a late check-out, which we were perfectly happy to pay for. The reception immediately told us that there were absolutely no rooms available, without even appearing to check. Looking around the hotel, it is very hard to believe that it is anywhere close to full occupancy. Instead of trying to help a family with two small children, the easiest answer was simply “no availability.”

The biggest problem with this hotel is that everything technically exists, so they can tick all the boxes of a 5-star resort, but it feels like everything is organised in the cheapest and least convenient way possible.

Want an omelette for breakfast? One chef, two pans, serving a huge hotel. The queues speak for themselves.

Want pizza by the pool? They wait until the existing pizza is completely gone before starting another one. It disappears almost immediately, then everyone has to wait while the next batch is prepared. Many people simply give up. Maybe that is the idea.

The drinks are another disappointment — weak and nowhere near the standard you would expect from a proper 5-star all-inclusive resort.

This hotel gives the impression of constantly trying to minimise costs and consumption rather than provide a genuine 5-star experience. Everything is “available” on paper, but the way it is organised makes actually enjoying it unnecessarily difficult.

If you have experienced genuine 5-star resorts in Antalya, especially Miracle Resort or Delphin hotels, you will notice the difference immediately. The level of service, food organisation and overall guest experience is simply not comparable.

If you are looking for a real 5-star experience, I would choose Miracle or Delphin without hesitation. This hotel is nowhere near that level.

We had a nice time but it's not a 5 star hotel.

Me and my family, 2 adults and 2 children aged 5 years and 8 months, stayed here for 5 days and nights. Having stayed in other 5 star hotels in Turkey it definitely doesn't make the cut. There are some 5 star elements, some 4 star and some things you would expect to find in a 3 star hotel.

Firstly, the hotel itself is lovely with a nice design, very large pool area, nice beach and really good water park at the back. Visually its an appealing hotel as are the rooms. The man on reception when we checked in (at 3am) was polite and the hotel porter was extremely helpful. There is a midnight bar/restaurant so we managed to get food and drinks which was good.

Our room: positive parts, the room was large, nicely laid out, clean, had a safe, mini fridge, hair dryer, plenty of wardrobe space, a secure balcony and we were provided with a good travel cot upon request. Negatives: the bathroom is very basic, as are the toiletries provided, the mini fridge wasnt very cold, the aircon isnt great, the bed is hard and pillows feel like plastic, but the worst part is the sound insulation. You can hear everything, other peopels babies crying, everything in the corridor, the call to prayer at 5.30am etc. If you have booked do yourself a favour and take ear plugs. Little details are lacking that you would expect in a 5 star hotel, for example the tea and coffee in the room isnt refilled every day and you're given tiny wooden stirrers rather than a spoon. The mini fridge isnt very cold and lacks options. The aircon isnt very good, the beds aren't made properly after use. Its the little things that make a hotel 5 star and this was below par in the rooms.

Food. There is always food available but finding it is ridiculous. There are different bars and food stalls across the pool area, beach and water park but they open and close for periods of a few hours and you find yourself having to constantly keep and eye on the clock to know what's open when and where. Ice cream for example is only available 12-3 by the pool and then closes. At all the other 5 star hotels I've been to the different food places are open most of the day. The food is average, not bad but not great, and alot of the servers seem genuinely pissed off that you're there. Some just completely ignore you no matter how many pleases and thank yous you offer. The beach bar stops serving at 6pm which means there is no where to sit on the beach with a drink and watch the sunset, definitely missing a trick here. The main restaurant offers basic food, is very loud and noisy , I recommend sitting outside as its much more peaceful. The deserts are lovely and beautifully crafted but overall its more 3/4 star than 5.

Towels. Do not go to the water park without getting your towels first, or you'll have to walk all the way back to the main pool area as there is only one towel place. Same with the beach.

I think if it was rated a 3 star hotel I would have been impressed, a 4 star hotel it would have just met my expectations but being rated 5 stars you're very underwhelmed.

Overall we still had a good time as the little boy loved the water park and pool, and the weather was good but I wouldnt go back or recommend it unfortunately.