Greenwood Suites Resort

Had a very good time. All staff were very lovely and I would definitely come again. Very good entertainment and facilities. Radik was very funny and nice. Got everyone involved in the activities. Very good food at the buffets.

This was our fifth consecutive family holiday in Turkey, and sadly it was by far the most disappointing one. We have always enjoyed our holidays in Turkey, which makes writing this review even more disappointing. I'll start with the positives because there were definitely some. Our room was excellent – spacious, modern, spotless on arrival and equipped with a washing machine, fridge and good air conditioning. It is genuinely one of the best hotel rooms we have stayed in during our visits to Turkey. The aquapark was also very enjoyable, with a good selection of slides for both adults and children. Most importantly, many members of staff worked incredibly hard. The restaurant team were outstanding, constantly clearing tables, keeping everything tidy and regularly asking if guests wanted drinks. The pool service team, especially the young man wearing black arm sleeves and a black cap, worked tirelessly to help guests find sunbeds and umbrellas while always remaining cheerful and professional. They deserve recognition. Unfortunately, these positives were outweighed by a number of serious issues. The most disappointing incident happened in our room. Housekeeping opened our fridge, opened our bag of peaches and removed one of them. At the same time, two bottles containing our laundry detergent and fabric conditioner, which we were using with the washing machine provided in the room, were removed and thrown away. The value of these items was insignificant, but the loss of trust was not. After reporting the incident, I requested that housekeeping no longer enter our room for the remainder of our stay. Finding a sunbed was a daily battle. Although reserving sunbeds with towels was supposedly prohibited, it happened every morning. I had to complain to management three separate times before anything was done. Hygiene around the pool bar was another disappointment. There were large numbers of flies around food, drinks and straws, the bar had an unpleasant smell and the pool itself often looked cloudy. This was not what we expected from a hotel of this standard. The private beach shuttle was convenient, but the beach itself was disappointing. There were cigarette butts everywhere, stray dogs wandering around, people drinking alcohol and smoking cannabis close to families, and camel rides operating right next to the guest area. As this is advertised as a family hotel, we were also surprised by the evening entertainment, which we felt was overly sexualised and not particularly suitable for children. Smoking around the pool was also a constant problem, making it difficult to relax without breathing cigarette smoke. One final disappointment was the lack of any dress code in the main restaurant. Many guests entered wearing only swimwear, which made meal times feel less comfortable than they should have been. The hotel management did respond to our complaint after our stay and acknowledged our concerns, which we appreciate. However, the response consisted mainly of apologies and did not explain why some of the more serious incidents had happened or how they would be prevented in future. There is definitely potential here. The rooms are excellent and many members of staff genuinely care about guests. However, better management, improved hygiene, stronger enforcement of hotel rules and greater respect for guests' privacy would make a huge difference. Overall: 3/5. A holiday with some genuinely excellent aspects, but unfortunately too many problems to justify a higher rating.

Staff is very helpful, customer service and experience are important here. We're nearing the end of our 10 day stay and were asked twice about our experience and if anything can be improved. Drinks are good, juices are sweet (we dilute them with water, it's good to have the option and not have it too watered down by the hotel). Food is amazing, lots of choice, local and international dishes galore, salad options are great. It got much busier a couple of days ago, as dozens of large British families arrived. Since then there's always a (neat) queue for the fries/pasta/mainstream meat buffet. Also for the ice cream cart. But there's plenty of other things to choose from if you don't want to wait. In the middle of dinner time it may be a challenge to get a table, but there are enough and you may just have to wait a second for the superfast staff to clean it for you. Swimming pools: getting 4 sunbeds is even more challenging since then too. We usually start with 2 (we prioritise shade) and work our way around it as of course, here too, people hog them and then leave for 3hrs. The pools are large enough, not too crowded. The water in the kiddy pool/splash zone is quite cold but the kids never seem to mind. The relax pool is also a bit cold but not bothersome. The other 2 are refreshing. Not cold, not warm. The slides are cool, not too much wait time and plenty of lifeguards to signal when it's safe to go. Some say the stairs and surroundings could use a thorough cleaning but it's not that bad. The music is quite loud so we try to sit as far away as possible. When the animation team does their thing it's even louder for a short time. Not sure if it was safe for them to put on mascot suits in 40° C. though. The evening shows vary, there's something for everyone. Tip: use mosquito repellent during sunset. The deluxe superior suite is roomy and there are plenty of amenities. Our room has a washing machine and large corner balcony. The beds are quite hard, the sofa bed has a few centimeters of soft material first. The pillows are a little bit firm, so you don't sink in and suffocate. The reading lights in the bedroom are very handy and the closets have plenty of hanging space and shelves. There's a kitchenette without cookware, cutlery, plates or anything, but there's no need to cook anyway. The refrigerator is restocked daily with water, soda and lemonade. Cleaning is thorough, in the rooms and the rest of the hotel. There is plenty of staff everywhere and they all work hard (even in 40°). Some are even on skeelers. Beach transfer works perfect, once every hour (check the time, it differs per hour!), last one back 18h00. There's a strip of beach for each hotel, Greenwood has a small restaurant there (drinks and food included), shower and sunbeds. Hotel staff put us further to the beach front when he noticed us putting our stuff on the beds in the back. Again, high service level! Location: shops within walking distance. The neighbouring construction site is not too pleasing to the eye (we can only see it from our room) but I rather see 3 cranes stand still (visible from the pool) than all the colourful flashing lights and noise of the surrounding hotels. Not sure if it's a nuisance when they start building again. Bus to old Antalya (beautiful, book our guide Onder for a perfect Kaleiçi visit) takes 1 to 1.5 hours and is TL50pp (use one debit card pp) or TL42pp (use one Antalyakart for your entire group, purchase one for TL100).